Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    82%

    would buy again from Simply Electronics

  • Delivery

    66%

    on time and in good order

  • Customer service

    67%

    of enquiries handled effectively

2571 reviews in the last 6 months

kevin, Sheffield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Sound

Purchased on
18 Apr 2016

António,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Cumpridores e fiáveis.

Purchased on
27 Mar 2016

Kurt,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

good fast dilivery. got here in good condition and has expected features.

Purchased on
14 Apr 2016

TREVOR, DUBLIN

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I ordered on 20th March, and it did not arrive until 24th April, despite the listing saying normally delivered in 5 working days. And there was some in stock when placing the order! I wanted to be one of the first to get the product, but it took over a month to arrive, by which time even Simply Electronics were advertising it at a cheaper price by then. NOT GOOD ENOUGH! I would not recommend Simply Electronics at all, due to this experience. I contacted customer services several times, but never got a straight answer as to when I could expect the product to arrive.

Purchased a mobile phone
from Simply Electronics on 20 Mar 2016

kevin,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Ordered the phone 6 weeks ago and still not received it, told it has been shipped contacted carrier they informed me that they haven't received it from Simply Electronic

Purchased on
26 Mar 2016

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

0 communication, over 4 x the stated delivery time. They had listed the item incorrectly on the website and when I accepted a replacement (which was not the product I bought!) I emailed to provide information, then called and had to call a second time to progress my order. Then there was 3 days of "order on priority" and 3 days of "item being packed" - I mean really how long does it take to put a box inside a box and put a label on it! Even after that I was supposed to be informed of the UK courrier tracking details when it entered the UK but I wasn't. NOT happy with www.simply-electronics.net

Purchased on
20 Mar 2016

Matthew, Cheshire

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Shocking after sales service... the product is great but don't buy from these guys. Took 3 weeks for the product to arrive. Never kept up to date with the state of the order. Contacted them 3 or 4 times and was advised it would be sent out as soon as they could handle the order, they told me they had a huge back log of orders. I received a mail from the courier to say it was on its way not these guys. I was appalled by them and would not recommend them to my worst enemy.

Purchased a tablet PC
from Simply Electronics on 28 Mar 2016

Vi, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

First up, my phone took 21 days to be delivered. Calling customer service is a no go as you do not get and answer except to say their system was down day after day,which clearly is an excuse. They sent me the right phone but with accessories for the wrong region and trying to get it put right has been a nightmare. Customer services is equally bad, slow response and full of tactics. I am still awaiting the right accessories. I can't even charge my phone unless I am next to a USB source. I would ask for my money back but I can see that is going to be total DRAMA.

Purchased a mobile phone
from Simply Electronics on 20 Mar 2016

Anthony, Woking

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Customer services did respond but were not very quick. They did not seem to know what was happening once courier got involved and the courier communication process did not work as they indicated.

Purchased a lens
from Simply Electronics on 01 Apr 2016

Jeremy,

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Absolutely fine - but did take longer to arrive than I was expecting. Having said that, well informed throughout process and the right thing arrived in mint condition

Purchased on
31 Mar 2016

ALBERT, crewe cheshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

you could keep your customer up to date where the parcel is, I had no tracking advice, only on the day I received it, hope this will help

Purchased on
04 Apr 2016

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Terrible service, lied continuously because they couldn't deliver,bad communication, ruined my daughter birthday arrived 3 weeks after the promised date! Absolutely schooling all round. Take me off your mailing list. Promised compensations and still nothing!ding contact me again or I will report you!

Purchased on
18 Mar 2016

Dennis, Southport

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    Satisfied

Order by email rather than phone.

Purchased a lens
from Simply Electronics on 01 Apr 2016

Derek,

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Really really poor customer service, took over a week to acknowledge my support ticket for a return. Appear to be Hong Kong based, not UK based.

Purchased a mobile phone
from Simply Electronics on 30 Mar 2016

W, Oxford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I have purchased Camera equipment on several occasions from Simply electronics. They are great value and hard to beat on price. Don't expect quick delivery, allow 10 - 15 days and you should not be disappointed.

Purchased a lens
from Simply Electronics on 26 Mar 2016

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