Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    86%

    would buy again from Simply Electronics

  • Delivery

    70%

    on time and in good order

  • Customer service

    71%

    of enquiries handled effectively

4395 reviews in the last 6 months

MICHAEL, Wellington Somerset

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I have used Simply Electronics for the first time but certainly not the last time. The camera was delivered on time and in packaging that was the best I have ever seen. When providing feedback I was impressed by the friendly and personal responses. So nice to get that touch which tends to suggest that they care about their customers. Well done.

Purchased on
27 Jan 2016

Anthony, Dingwall

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Over the space of three weeks the phone was ready to ship either two or three times. Considering the phone was in stock (on the web site) at the time of purchase, the "getting it out of the door" service was shocking. Since my purchase, I started to check review site and was worried I would end up with nothing. However I got the phone as described. No complaints there.

Purchased a mobile phone
from Simply Electronics on 05 Jan 2016

Kenneth, Swansea

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

There was a delay with delivery but given the good sale price the lens must have been high demand at the time but I was kept informed.

Purchased a lens
from Simply Electronics on 09 Jan 2016

Sinnathamby,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Wait longer to deliver than I was expected

Purchased a mobile phone
from Simply Electronics on 03 Jan 2016

DAVID, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Easy to use website .customer service kept me up to date with emails lots of products at good prices.

Purchased on
19 Jan 2016

Robert, Shepton Mallet

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I ordered on 8th January, money was taken on 12th January, contact was not possible because phones were not working, so tried to communicate in other ways. When phones did work I added £12 to my phone bill trying to find out where my camera was. Then I was asked for a copy of a utility bill. I eventually got my camera on 1st February. This is an experience I do not wish to repeat or to pass on to anyone else.

Purchased a digital camera
from Simply Electronics on 08 Jan 2016

John,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Took to long to deliver from placing order.

Purchased a tablet PC
from Simply Electronics on 03 Jan 2016

John, Durham

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

My order took a long time to be completed. Repeated contacts with customer services were ignored. As a consequence I became very concerned that my order would not be fulfilled and that I might have some difficulty in resolving that as a problem.

Purchased a tablet PC
from Simply Electronics on 02 Jan 2016

Rosalind, Sussex

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Comaony apparently never received delivery instructions they require send to their system and put the order on hold but never told me !!!!!!! Customer service contact by a constantly and expensive phone number which no one answers or is then "not working" No email available just a messaging service to which I had no response for the first ten messages. Eventually received an email contact from customer services. Still very little action until I pointed out that they still had my order status as "standard" despite my problems and their promises to get it sorted quickly. Promised delivery by the end of one week but by the end of that week the order status had been put back to waiting for stock. There was no suggestion of stocking issues at time of order. Some of staff tried to help and eventually received a good product. Sadly four days after the birthday the ipad was for, and over three weeks from order.

Purchased a tablet PC
from Simply Electronics on 02 Jan 2016

Helen, Devizes

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Very well priced but delivery slow. Kept well informed.

Purchased a tablet PC
from Simply Electronics on 26 Dec 2015

Susan, Epping

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

They took almost a month to deliver this item, it was meant to take 4-10 working days. They lead you to believe that they are an English company, when in fact they are in Hong Kong, had I known this I would have thought again before purchasing. It didn't help that their phone wasn't working when I tried to call them, but they responded to my emails quickly. Apart from waiting a long time, their service was actually quite efficient once the item was dispatched.

Purchased a tablet PC
from Simply Electronics on 31 Dec 2015

Peter,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Cancelled first order with them because they couldn't deliver on time.Was daft enough to order from them again,this time has taken nearly 4 weeks to arrive.Also I don't like the English names our little Chinese friends use when replying to e-mails,as they are based in Hong Kong

Purchased a tablet PC
from Simply Electronics on 28 Dec 2015

Harald, Blessing ton

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Unbeatable price, but somehow you pay for it. Customer service does not read emails properly nor answer questions asked, only sends prewritten templates that contradict each other. Status updates on website are insufficient and non-understandable. Overall it is only the price that makes simply electronics worth shopping I#m afraid. They are unbeatable there.

Purchased a digital camera
from Simply Electronics on 04 Jan 2016

Vij, Derby

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

price was good delivery bit slow but I wasn't in any rush. product came in good packaging and the sms delivery notices were very good. no complaints.

Purchased on
13 Jan 2016

Jerome,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It was very good

Purchased on
19 Jan 2016

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