Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Appliances Direct

  • Delivery

    91%

    on time and in good order

  • Customer service

    82%

    of enquiries handled effectively

13666 reviews in the last 6 months

Gemma, Ramsgate

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I made an enquiry about getting an extra shelf for the top oven but as yet no answer

Purchased on
17 Feb 2017

Len, Teddington

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy to order and delivery on time and when they said it would

Purchased a hob
from Appliances Direct on 17 Feb 2017

Jenni, Surrey

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I had quite a wait from when I purchased until it was delivered but I was ok about this because they kept you informed from week to week

Purchased an oven
from Appliances Direct on 17 Feb 2017

Sally, Burbage

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great experience from website to delivery.

Purchased on
17 Feb 2017

Andrew, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Delivered promptly in order and good value

Purchased on
17 Feb 2017

sandra, london

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

i did it all on line with no problems at all, thank you

Purchased a fan
from Appliances Direct on 17 Feb 2017

elda, wellington Somerset

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

bought -easy -and delivery excellent!!!

Purchased an oven
from Appliances Direct on 17 Feb 2017

Victoria, Harrogate

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Easy to find appliances online. The only problem I had was when I ordered my microwave there was no confirmation message to say the order had gone through. I had to wait for an email.

Purchased on
17 Feb 2017

Jean, Worcester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

From ordering to delivery the service provided was excellent

Purchased on
17 Feb 2017

Phill, Lisburn

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Great experience apart from paying for next day delivery and product arriving 4 days later.

Purchased a speaker
from Appliances Direct on 17 Feb 2017

Anne, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great experience

Purchased an oven
from Appliances Direct on 17 Feb 2017

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

The phone system is a nightmare. Pressing a ridiculous amount of buttons to get through to correct department. Spoke to someone who told me she could see my order and would be available to collect the next couple of days. It actually took a week and a half. This could have been the suppliers fault however.

Purchased on
17 Feb 2017

Amanda, windsor

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Helpful and reliable

Purchased a tumble dryer
from Appliances Direct on 17 Feb 2017

Zainab, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Lovely with a good cover insurance policy

Purchased on
17 Feb 2017

Jonathan, Stockport

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I had a problem with my tv I purchased from Appliance direct and after sometime waiting for the warranty place to replace it I contacted Appliance direct who looked into the problem for me and took the tv back themselves and replaced it for me. They give superb customer service from start to finish and reply to all emails fast. Any future purchases will be bought from them as I couldn't ask for a better service and a better price.

Purchased on
16 Feb 2017

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