Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Appliances Direct

  • Delivery

    91%

    on time and in good order

  • Customer service

    81%

    of enquiries handled effectively

8928 reviews in the last 6 months

Laura, Nottingham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I had a couple of questions before I bought my appliance and they were answered very quickly and infomativly by the friendly chat service

Purchased on
22 Sep 2016

BERNICE, SURFLEET

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

FRIENDLY EFFICIENT MAN ON THE PHONE, HELPED ME THROUGH THE PROCESS , DELIVERED IN 48 HOURS, WHATS NOT TO LIKE!!!!

Purchased a washing machine
from Appliances Direct on 22 Sep 2016

M,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The appliance is fantastic and it was quick and cheaper to buy from Appliances Direct. However, the delivery team were not as helpful when coming to remove the old appliance or help to get the new appliance in the house.

Purchased a fridge freezer
from Appliances Direct on 22 Sep 2016

Justin, Andover

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered the product online with ease communication via email was accurate from beginning to end

Purchased a tumble dryer
from Appliances Direct on 22 Sep 2016

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good old fashioned personal service

Purchased a freezer
from Appliances Direct on 22 Sep 2016

Carol, Chesterfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

There was a mix up as my husband and I bought one each. So the processing department cancelled one! We collected from Normanton, Derbyshire and the girl on reception was very good and sorted it out quickly and efficiently.

Purchased a mobile phone
from Appliances Direct on 22 Sep 2016

Tasos, Birmingham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The phone was delivered really quick and in perfect condition.

Purchased a mobile phone
from Appliances Direct on 22 Sep 2016

David, CHIPPENHAM

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The delivery people were not the most helpful nor particularly careful.

Purchased a fridge freezer
from Appliances Direct on 22 Sep 2016

Hilary, rickmanswort

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

the first item I had was damaged, appliances direct dealt very well with the problem and I was very pleased with the efficient way Penny and Alec dealt with the problem

Purchased on
22 Sep 2016

Anthony, Newcastle

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very happy. Off to look for a new dishwasher now from AD.

Purchased a washing machine
from Appliances Direct on 22 Sep 2016

Glyn, Nuneaton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Faultless is the word and wonderfully efficient with excellent feedback

Purchased on
22 Sep 2016

Dawn, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Easy to communicate with and always got a response, quick delivery of product

Purchased on
22 Sep 2016

Nick, Stratford upon Avon

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very cool online shop

Purchased on
22 Sep 2016

Biba, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

My goods arrived safely but my date was changed despite the website saying next day delivery. The date arranged was then re-arranged at the last minute and I contacted your support team about installing my goods but got no reply. I did get the info I needed from staff when my delivery date was being changed, but only to find that installation was so expensive that even your staff advised me to go elsewhere. Not so good.

Purchased on
22 Sep 2016

SIMPSON, Ayr

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Paid for 1to2day delivery, it took 3days, my item had sat for 2 days not moving at all, till I phoned costomer service.

Purchased on
22 Sep 2016

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