Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    90%

    on time and in good order

  • Customer service

    77%

    of enquiries handled effectively

9027 reviews in the last 6 months

Melanie, Co durham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very quick delivery and easy to buy fine and buy the products you need.

Purchased on
28 Jan 2016

Dave, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Overall fantastic

Purchased a cooker hood
from Appliances Direct on 28 Jan 2016

Maurice, Hull

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy, direct, and delivery on time.

Purchased on
28 Jan 2016

david, grays

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Too easy, good prices. Driver turned up on time, called one hour before and carried into the kitchen. Also asked if we wanted the old one taken away.

Purchased on
27 Jan 2016

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent communication and amazing delivery time I would recommend to all my friends and family

Purchased on
27 Jan 2016

Chris, West Yorkshire

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I have in the past purchased from Appliances Direct however this was TV/Audio equipment. The issues arising with the fridge purchase are somewhat significant l requiring immediate action as we now have no effective means of keeping food at safe controlled temperatures - whilst my wife is pregnant this is of great concern to me - however Appliances Direct appear to consider it more of a slight 'inconvenience'. The promise of call-backs have recently failed. The saga continues at this point...

Purchased a fridge freezer
from Appliances Direct on 27 Jan 2016

Susan, Maidstone

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The appliance was ordered next day delivery but turned up the day after it should have done. Still not had my refund , I paid nearly ten pound for next day delivery. A bit put out about that but the weather was bad.

Purchased on
27 Jan 2016

Christina,, epping

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

All good

Purchased on
27 Jan 2016

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

the cooker was damaged,it had 2 chips of enamel on the rear of the cooker top which i reported to cs a sarah cook dealt with matter and all but called us liars implying we had done it. in the end I took it back to your huddersfield store who on inspection believed the damage was done at the manufacturers. both my wife and myself are pensioners and your action caused considerable upset and extra expense in returning the item to your store.if you had listened instead of telling us what we had done,this whole fiasco would have been avoided.

Purchased on
27 Jan 2016

PETE, LAINDON

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

been very good

Purchased a washing machine
from Appliances Direct on 27 Jan 2016

Steev, Liverpool

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

First class, thank you!

Purchased on
27 Jan 2016

Raymond, St Austell

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very fast, and prompt service

Purchased on
27 Jan 2016

Marion, Stewart

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I have been getting items from Appliances Direct for a few years now and have been very satisfied with their service. Quick delivery with an hour time slot, great insurance cover, a large enough selection and good prices. So easy to use.

Purchased on
27 Jan 2016

Margaret, Keston

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great

Purchased a hob
from Appliances Direct on 27 Jan 2016

Jackie, Doncaster

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very reliable company with a good price.

Purchased a microwave
from Appliances Direct on 27 Jan 2016

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