Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Appliances Direct

  • Delivery

    91%

    on time and in good order

  • Customer service

    81%

    of enquiries handled effectively

8097 reviews in the last 6 months

Emma, Staffordshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Soap pointed that I missed 5% off in the sale

Purchased a dehumidifier
from Appliances Direct on 08 Aug 2016

Brian, Woore

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very pleased with Appliances Direct in general. Although I think they should sell the accessories associated with products they are selling.

Purchased a cooker hood
from Appliances Direct on 08 Aug 2016

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

When cooker came the hob was smashed and it had to be returned so we got a 643 model in its place will not be delivered till the 19th so we can not rate cooker.

Purchased on
08 Aug 2016

Gwen, Windsor

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

no problems and delivered on time

Purchased a TV
from Appliances Direct on 08 Aug 2016

Andrea , Chesterfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good experience. Ease of use of website

Purchased on
08 Aug 2016

George,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The liaison with the courier is very poor, which led to the item being delivered on the wrong day.

Purchased a tumble dryer
from Appliances Direct on 08 Aug 2016

Dawn, Stockton on Tees

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Customer services were and a fantastic service in my purchase from start to finish. I cannot praise this company enough. I am very happy...!

Purchased a washing machine
from Appliances Direct on 08 Aug 2016

Diana, Ashwate, Devon

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No problems ordering or with delivery.

Purchased a dehumidifier
from Appliances Direct on 08 Aug 2016

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

None

Purchased a microwave
from Appliances Direct on 08 Aug 2016

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

could not be better

Purchased a microwave
from Appliances Direct on 08 Aug 2016

darren, whitby

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

ordered 2pm online on a sunday ,delivered 8.30 next morning

Purchased a washing machine
from Appliances Direct on 07 Aug 2016

Joseph, Merseyside

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Always first class service

Purchased on
07 Aug 2016

nick, high wycombe

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Always great people to do business with.

Purchased on
07 Aug 2016

Naz, Luton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The product was delivered nearly at the end of the 2hr slot designated to be delivered. When the delivery men arrived they were busy with their phones using the app and took more than 10-15mins before they brought in the appliance. I expected them to unpack the appliance but had to tell them to as they were about to leave.

Purchased a fridge
from Appliances Direct on 07 Aug 2016

Timothy, Romford

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Excellent service, great price and prompt delivery. Would highly recommend.

Purchased a mobile phone
from Appliances Direct on 07 Aug 2016

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