Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Appliances Direct

  • Delivery

    90%

    on time and in good order

  • Customer service

    77%

    of enquiries handled effectively

9197 reviews in the last 6 months

Cynthia, Porthcawl

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

We initially ordered the wrong size of microwave so rang the company to say it didn't fit, they were so helpful, advised us of the size we needed, and organised pick up of the one that didn't fit. Excellent firm

Purchased on
04 Feb 2016

Lydia, March

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

It was ok. Delivery could have been quicker.

Purchased on
04 Feb 2016

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

good

Purchased an air purifier
from Appliances Direct on 04 Feb 2016

LYNNE, Wakefield

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The dishwasher was advertised wrongly It did have light cosmetic damaged but also other damaged that was not stated on my invoice We are having to return the dishwasher ourselves for a full refund As they do not offer a free collection service Lesson learnt - do not buy lightly damaged goods

Purchased on
04 Feb 2016

Jenny, Taunton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Superb, could not have easier. Order about 2pm, sent overnight and I received it within 24hrs.

Purchased a TV
from Appliances Direct on 04 Feb 2016

Ronald, Angus

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Brilliant service, arrived exactly on time and installed and old unit removed in 5 minutes flat.

Purchased a fridge freezer
from Appliances Direct on 04 Feb 2016

Hi, Rotherham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good

Purchased on
01 Feb 2016

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Very good.

Purchased a washing machine
from Appliances Direct on 01 Feb 2016

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

we ordered on a Saturday and we had the cooker by 8-30 am on the Tuesday just as you said we would have the item, excellent service, 10 out 10.

Purchased on
01 Feb 2016

Vincent, Dagenham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good

Purchased on
01 Feb 2016

Gail, GT Yarmouth

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

everyone I spoke to was helpfull.

Purchased a cooker
from Appliances Direct on 01 Feb 2016

Anita,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I have purchased from Appliances Direct before and everything has been satisfactory, just a shame this particular product as let them down.

Purchased on
01 Feb 2016

Anthony,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

This the third item we have purchased and have had a good buying experience each time

Purchased a washing machine
from Appliances Direct on 01 Feb 2016

Corinne, Bedworth

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Delivery driver was half an hour early to deliver this appliance for my elderly father at a sheltered housing complex. So early in the morning that not even the warden had arrived and as my father had not yet moved in this created a bit of an issue ringing round and trying to get someone to dash there and let them in. Otherwise drivers were polite and courteous. A more specific delivery time than a 4 hour slot would help.

Purchased a fridge freezer
from Appliances Direct on 01 Feb 2016

Parry, Weston-super-Mare

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good customer service , always delivered promptly . Competively priced.

Purchased on
01 Feb 2016

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