Reviews of Laptops Direct

Laptops Direct logo

Laptops Direct’s reputation, according to verified Laptops Direct customers who purchased in the last 6 months.

  • Overall

    92%

    would buy again from Laptops Direct

  • Delivery

    91%

    on time and in good order

  • Customer service

    75%

    of enquiries handled effectively

2360 reviews in the last 6 months

Simon, Clacton On Sea

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

CCTV camera didn't work. Laptops Direct passed me on to a 3rd party who have now passed me on to a 4th party. Still no reply to my emails, still have a camera that doesn't work.

Purchased on
21 Apr 2016

Robert, Clacton on Sea

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent!

Purchased on
21 Apr 2016

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy. Marketing emails are not too many and well targeted.

Purchased on
20 Apr 2016

Ian,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

very good. Laptop was much cheaper than elsewhere. Ordered delivery for a specific day and it was delivered on time. Shame about the Credit Card surcharge, but understandable, given the prices being so low.

Purchased on
20 Apr 2016

Louise, Droitwich

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Quick and easy company to deal with.

Purchased on
20 Apr 2016

Frank, Southampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered on day receive the next, good quick service it was great.

Purchased on
20 Apr 2016

Richard , Essex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very good indeed, will always buy from these guys from now on

Purchased a laptop
from Laptops Direct on 19 Apr 2016

John, Tunbridge Wells

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Everything happened as stated. Loved the one hour delivery window

Purchased a laptop
from Laptops Direct on 19 Apr 2016

Jackie, Lincolnshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good communication and speedy delivery

Purchased on
19 Apr 2016

Rachel, Grimsby

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I've bought quite a few items from Laptops Direct and I've never had any problems.

Purchased a TV
from Laptops Direct on 19 Apr 2016

Richard, Bradford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered online and collected in store. Fast & efficient service. Highly recommend

Purchased on
19 Apr 2016

Jozsef, Dublin

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I recommended it already and I check the offers often.

Purchased a laptop
from Laptops Direct on 18 Apr 2016

David, Tunbridge Wells

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Smooth and stress free

Purchased a laptop accessory
from Laptops Direct on 18 Apr 2016

VITTORIO, TARANTO (Italy)

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Positive

Purchased on
18 Apr 2016

Andrew, Manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Website provided enough information to make an informed choice; order process was easy and quick, laptop arrived very quickly and on the day specified and in good condition. I sent an emessage to Laptops Direct requesting the Windows 10 product key so I'd be able to re-install the operating system on a new solid state drive. They helpfully provided a link to a utility program that revealed the key.

Purchased a laptop
from Laptops Direct on 18 Apr 2016

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