Reviews of PC World

PC World logo

PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from PC World

  • Delivery

    87%

    on time and in good order

  • Customer service

    81%

    of enquiries handled effectively

7807 reviews in the last 6 months

J, Bracknell

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Bought the item and left. Staff difficult to find and not very helpful. In the past I have walked out while trying to purhase a laptop due to staff not being available to help. Have had a much better experience in other PC World shops.

Purchased on
03 Sep 2016

Ian, Ramsgate, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

My main purchase was the Samsung 10.1 tablet. I had not looked at tablets for about 4 years, so had a few questions. I visited the pc World stores. I did find that the level of service and knowledge varied alot. This was from the classic reading off the store card to excellent help. So in the end I got what I needed.

Purchased on
03 Sep 2016

Viv, Isle of Wight

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The salesman was very helpful and knew this product and its qualities very well

Purchased on
02 Sep 2016

T, Newport

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good

Purchased on
02 Sep 2016

Charles, Lancaster

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    Satisfied

it was good but you need to no more about phones other than the i phone. Most of us don't have an i phones.

Purchased on
01 Sep 2016

Elizabeth, Inverness

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

For this purchase it has been fine.

Purchased on
01 Sep 2016

Elizabeth, Isle of wight

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Despite my age and lack of computer skills I was very happy with the advice I received

Purchased on
31 Aug 2016

Chris, Tain

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Visit to shop poor as in the middle of a refit. Took a long time to be served which was not the person servings fault but, the manager of the store that saw the queues and did nothing to resolve it. This was compounded when two members of staff are standing around another desk talking. Staff need to be multi-skilled and flexible to provide good customer service. This is not the first time that the service has been poor and does mean you have low expectations when going to PC world.

Purchased on
28 Aug 2016

David, Lincoln

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

This was a simple transaction, did my research for all similar products, PC World had plenty of stock, reserved on line and picked up within an hour.

Purchased on
28 Aug 2016

Julie, Ramsgate

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Friendly customer service.

Purchased on
28 Aug 2016

R, Kilmarnock

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

10

Purchased on
27 Aug 2016

David, Lincoln

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

I went to the store, spoke to helpful customers services person, took there advise - purchased the webcam - job done. Pleased with the purchase.

Purchased on
26 Aug 2016

Patrick , Ayrshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Your Ayr branch is the only one that I have used. It seems to be well stocked with a good choice of products. The staff are competent and friendly without becoming over familiar. I have acquired a variety of items from PC world over the years and have found them all to be satisfactory.

Purchased on
25 Aug 2016

David, Lincoln

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

In-store absolutely brilliant Lincoln. Customer services absolute joke hard to get through then put on hold over 15 mins hung up !

Purchased on
25 Aug 2016

Ben, Isle of wight

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good fast

Purchased on
24 Aug 2016

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