Reviews of PC World

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PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from PC World

  • Delivery

    87%

    on time and in good order

  • Customer service

    80%

    of enquiries handled effectively

11297 reviews in the last 6 months

Colin, Northam

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

You had the machine I was after - the customer service at the store was fine - but you send these enquiries too quickly - the machine has not really been in use for long enough to know how good it and the inks are.

Purchased on
28 Jun 2016

Georgia,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

you have to research things yourself and go in knowing what you want to buy. But it's very easy to check stock and make sure you go to the store that has what you want - I reserved online for pickup which is the simplest way to buy as it avoids a wasted journey.

Purchased on
28 Jun 2016

E,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Helpful staff and good product range

Purchased on
28 Jun 2016

Roberta, Glenrothes

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

The sales assistant I dealt with in the Kirkcaldy store was extremely helpfully and had a very friendly manner and we able to give me good information about the product I was buying

Purchased on
28 Jun 2016

D, Chigwell

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

helpful, quick

Purchased on
28 Jun 2016

Chris, Weston super Mare

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very friendly and helpful staff in the Weston super Mare branch, especially the people who take payments.

Purchased on
27 Jun 2016

M, Bury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Lots of staff wandering around but tills undermanned so have to queue to pay. Check and reserve online to ensure in stock but goods not at collection point so have to wait whilst they collect them - might as well do it oneself. Also, delivery box above is pointless when goods collected.

Purchased on
27 Jun 2016

Nigel, Musselburgh

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Great service and very knowledgeable staff.Internet prices and the human touch.

Purchased on
27 Jun 2016

Pat, Wolverhampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good, staff helpful and knowledgable and gave good product advice

Purchased on
27 Jun 2016

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

didnt have in stock any decent dongles with good pacakage or price. ended up with this one as this was all they had on pay as you go and i was in a hurry for it. i didnt have time to shop around

Purchased on
26 Jun 2016

Val, Cumbria

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Bought in store, extremely helpful staff in the Barrow-In-Furness store.

Purchased a tablet PC
from PC World on 25 Jun 2016

Philip, Wolverhampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good experience, shop adviser very helpful and nice attitude.

Purchased a laptop
from PC World on 25 Jun 2016

Simon, Newcastle Upon Tyne

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Raplaced my hard drive with an SSD and installed some software from the net as my back up discs did not work for some reason but this is the second time l have taken a PC to have a hard drive replaced and they never put the software that came with the PC back on. The 1st time l got a desk top back and it was bare bones and lost all the software that came with the PC including the ability to play Blu Rays as l would of had to buy a software program. This time l lost a lot of included software that came with the Laptop and will have to buy the software if l want it again. But the guy did put many of the basic programs on the PC and could not get the programs that were missing. But overall a good service and helpful staff

Purchased on
25 Jun 2016

Phillip, Barnstaple

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

It was all very good

Purchased on
25 Jun 2016

K, Margate

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

They want a sale not much customer care

Purchased on
25 Jun 2016

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