Reviews of PC World

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PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    95%

    would buy again from PC World

  • Delivery

    90%

    on time and in good order

  • Customer service

    84%

    of enquiries handled effectively

303 reviews in the last 6 months

James, Solihull

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Was okay, but the sales assistant told me they exchange opened products for in-store credit, even though PC World don't do in-store credit.

Purchased a laptop
from PC World on 07 Apr 2016

Ilde, Bexhill

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Reliable online specifications of what you ar buying.

Purchased a fridge freezer
from PC World on 31 Dec 2015

Daniel, Beccles

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered in and it arrived at the store next day as requested. Picked up with no issues or delay. Both items and boxes in good order so not just thrown arround in a van some where.

Purchased a games console accessory
from PC World on 28 Dec 2015

William, hull

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

very good customer service

Purchased on
30 Nov 2015

Janet, Buey St Edmunds

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fab the sales assistant took me through what I wanted and suggested this product. PC world set it up for me and then gave me a free half hour introduction on how to use it . What I could do with it etc. So very useful to me as I have not had a PC before. I am now in contact with an old friend in America on a regular basis .I now have internet banking so much easier then running to the bank all the time. I now need to master skype so I can chat to my grandchildren on a regular basis Well don PC world and thankyou.

Purchased on
30 Nov 2015

Andrew, weston-super-mare

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

i was contacted within the time scale suggested and product was ready. However i did notice that the box was already open. I was asked if i wanted this product even though it had been used by another customer. I chose not to to take this option as i wanted it a new item.

Purchased on
30 Nov 2015

Rob, Kilmarnock

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No problem

Purchased a tablet PC
from PC World on 30 Nov 2015

Lynn, Driffield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

ordered online so no contact. nothing negative to say as the service was excellent

Purchased on
30 Nov 2015

Wright, StAlbans

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Its local ; accessible; park almost outside, and they generally have all that I need

Purchased on
30 Nov 2015

L,

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

I went into the store and a member of staff who had the same printer advised me about it

Purchased a printer
from PC World on 30 Nov 2015

Barrie, plymstock plymouth

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

never had any problems and find the staff usually helpful

Purchased on
30 Nov 2015

Denise, Bury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

All the staff are very helpful. I know nothing about technology and everytime I go in I explain what I need and they find me something suitable without trying to up sell to a more expensive product.

Purchased on
30 Nov 2015

John, St. Helens

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Little expertise shown when asking questions about which pc to buy

Purchased on
30 Nov 2015

CRAIG, HADDINGTON

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

GOOD

Purchased a laptop
from PC World on 30 Nov 2015

Sajid, Bracknell

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Generally a good experience. But they could do with more staff, as had to wait for a fair while to be served.

Purchased on
30 Nov 2015

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