Reevoo partners with Ebuyer.com to provide independent reviews and improved customer service channels

April 9, 2013

London, UK

Reevoo, the cloud-based social business solutions provider, and Ebuyer.com, one of the largest Internet resellers of brand name computer technology and consumer electronics products, today announce a partnership agreement to bring a full range of social commerce tools to Ebuyer.com’s entire online catalogue. Thanks to Reevoo Mark, the deal aims to increase consumer trust by incorporating verified customer reviews to help existing and new Ebuyer.com customers make informed shopping decisions. In addition, Reevoo Brand Response will facilitate better customer service by enabling Ebuyer.com support teams to reply to user feedback in real-time.

With over 50,000 quality consumer products available to buy, Ebuyer.com offers the best prices and exclusive offers on a wide range of consumer and home electronics products through its strong relationships with all major vendors. With an ever-growing selection of products to choose from, product reviews are important to Ebuyer.com’s customers researching and selecting the right product. Therefore, a vast product range and high transaction levels meant that managing customer reviews in-house became difficult to cope with, so Reevoo solutions were chosen to support the company during its scale-up process.

David Wood, Commercial Director, Ebuyer.com, comments: “As we scale, it is important to us that we maintain the high standard of service to which our customers are accustomed to and expect from us. By partnering with Reevoo, we are now able to provide verified reviews to our customers, to assist them in the buying process. Moreover, after switching to the Reevoo branded solution from a previous internal system, we saw our conversion rate and average order value increase, a clear indicator of increased consumer trust.”

The partnership touches also other key aspects of our business; for example, Reevoo solutions are also being used in Ebuyer’s call centres to improve customer service, and by their purchasing department to help choose the best products for the customers.

“In the coming year, Ebuyer.com has ambitious plans to scale in terms of product volume and new verticals. Our partnership with Reevoo will continue to support this scale by offering customer solutions and insight to improve the overall shopping experience,” adds Wood.

“We are pleased to partner with Ebuyer.com,” says Reevoo CEO Steve Hurn, “Our brand, aggregation and syndication options allow us to work closely with our partners to achieve their specific business goals. Ebuyer.com is known across the UK for offering customers some of the best selection and values online. With Reevoo, Ebuyer.com is able to increase trust with its customers not only by providing independent consumer reviews, but also empowering Q&A and open discussions. Reevoo enables improved reviews, response rates, on-site conversions and better product development. We look forward to the start of a long and fruitful relationship with Ebuyer.com.”

-ENDS-

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