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Privacy Policy

Last updated: 2 August 2018

Section 1: Introduction

We are Reevoo Limited, a UK company which is registered with the UK Information Commissioner as a data controller (registration number ICO Z9127809). We are committed to ensuring that you understand when and how we collect and use your personal information, and how we protect it.

This Policy explains:

Please note that the types of personal information that we collect and receive, and the way that we use and share that data, will depend on how you interact with Reevoo, and what services you choose to use. In each of the Sections of this Policy we therefore refer to some or all of the following services to help you understand how the services that you use will affect the way that your data is dealt with:

  1. Reviews and other content – this is where you provide a review or other content relating to your shopping experience in response to an email that we send on behalf of one of the companies that we work for.
  2. Conversations – this is where you agree to answer questions from other consumers about the product or service that you have bought.
  3. Reevoo Shopping – this is where you visit or use Reevoo Shopping at https://www.reevoo.com/shopping.
  4. Consumer Panel – this is where, as well as providing a review or other content relating to your shopping experience, you also choose to become a member of our Consumer Panel, participating in surveys about different products and services.

Please also note that our websites and emails may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read their terms and conditions and privacy policies carefully before providing any personal information on their websites and mobile apps, as we cannot be responsible for the way that they deal with your personal information.

Thank you for taking the time to read our Privacy Policy. We may from time to time make changes to this Policy as and when required and, although we will do our best to give you advance notice of any changes via our website, please do check it whenever you visit us or use our services.

If you have any questions or concerns about this Policy or the way that Reevoo collects and uses your personal information, please contact us at feedback@reevoo.com or by writing to us at 41-45 Blackfriars Road, London, SE1 8NZ.

Section 2: The types of personal information that we collect or receive, what we do with the information, and how long we keep it

This section describes the types of personal information that we collect or receive, what we do with the information, and how long we keep it for. We process all your personal information in accordance with local data protection and privacy laws.

Reviews and other content

Companies ask us to collect and display user opinions on their behalf about products and services that their customers have purchased from them. We do this by sending their customers an email on behalf of the company with a request that the customer completes a questionnaire about the product or service that they have bought, or provides a description of their experience of purchasing the product or service and dealing with the company.

In order for us to be able to send these emails on behalf of the company, the company will provide us with the email addresses and first names of those of their customers for whom they legally are allowed to have us contact them. The company does not provide us with any other personal information, so for example we never receive the customers’ addresses, phone numbers or personal payment details such as credit card numbers.

If you provide the same email address to more than one company that we work for, we will automatically match the data coming from these companies. The main reason for doing so is to prevent us from sending more than one email to you, for example, one on behalf of the manufacturer of the car that you bought and one on behalf of the dealership from which you bought the car.

We delete all the personal information that we hold about you (that is, email addresses and first names) from our database as follows:

  1. If you choose not to complete a questionnaire about the product or service that you have bought, we delete your personal information within 60 days of the date that we emailed you.
  2. If you provide your opinion and/or other content in response to the questionnaire, we delete your personal information within 3 years of the date that the content was submitted.

Please note, however, that when providing these services on behalf of one of the companies that we work for, the company remains the “data controller”, i.e. they are primarily responsible for your personal information, and if you have any questions or concerns about the information that they hold about you or the way that they use that information (including the fact that they have shared your personal information with us and asked us to contact you), then please refer to their privacy policy or contact them directly. You will find details of our client company’s privacy policy in emails that we send on their behalf.

If you have asked us if you can provide a review without us having sent you an email on behalf of our client company, then you will you will be providing your personal information to us directly and Reevoo will be the data controller of that information. In these circumstances we will use and then delete your personal information in the same way as if we were collecting your personal information on behalf of our client company.

Conversations

When we send you an email on behalf of the company that we are working to ask you to complete a questionnaire for we may also ask you if you want to participate in the Conversations service (previously called Ask an Owner), answering questions from other consumers about a product or service that you have bought from the company.

If you choose to opt in to Conversation, then we will use your personal information to enable you to participate in the services and we will delete your personal information within 3 years of you providing your last reply. If you ask a question in our Conversations service, we delete your personal information within 6 months of you receiving the last reply.

As with Reviews and other content, we normally provide the Conversations service on behalf of the company that we are working for, and the company therefore remains the data controller. If, however, you have asked us if you can participate in Conversations without us having sent you an email on behalf of our client company, then you will you will be providing your personal information to us directly and Reevoo will be the data controller of that information. In these circumstances we will use and then delete your personal information in the same way as if we were collecting your personal information on behalf of our client company.

Reevoo Shopping

When you visit the Reevoo Shopping website at https://www.reevoo.com/shopping, we will send cookies to your PC or other device and also use other internet tracking technologies to collect data about when and how you use the Reevoo Shopping website. Some of this data contains personal information, and you can find out more about cookies that we send, what information the cookies collect, how we use that information, and how to disable cookies in Section 4 below.

Apart from personal information forming part of the data that we collect using cookies and other internet tracking technologies, we do not request or collect any other personal information.

Consumer Panel

When we send you an email on behalf of a company that we work for requesting that you complete a questionnaire, we may also ask you to become a member of our Consumer Panel, participating in surveys about different products and services. If you choose to opt in to Consumer Panel then you will be providing your email address and first name to Reevoo directly (and not to a company that Reevoo works for), and Reevoo will be the “data controller”. We will however only use your personal information for the purpose of enabling you to participate in Consumer Panel, and we will delete your personal information within 3 years after our last email to you.

Section 3: When and why we share your personal information with other organisations

All the data that we collect, including your encrypted personal information, is stored on our behalf by Amazon Web Services (AWS), a global cloud storage provider.

We use Emailcenter, a third party email service provider, to send our emails. Emailcenter are required to delete all email addresses from their system within 14 days after the emails have been sent.

We use MailChimp to contact members of our Consumer Panel. MailChimp are required to delete all email addresses from their systems within 14 days after the emails have been sent.

We may from time to time share your personal information with other third party services providers, but we will always ensure that all third parties with whom we share your personal information have appropriate technical and organisational measures in place to protect your personal information, and that they comply with all applicable data protection laws.

We may disclose your personal information to any relevant authority if we are required to do so by law, or if we think the disclosure is appropriate. We may also disclose your personal information in connection with actual or potential legal proceedings: (a) if we are required to do so by law; or (b) if such disclosures may potentially reduce our liability; or (c) to enforce our rights.

Section 4: How and why we use cookies

Reevoo Shopping

Reevoo Shopping collects the following information for the following reasons:

Reviews and Opt-in services

Section 5: How we protect your information

Section 6: Your rights and choices when it comes to your personal information

This section deals with your rights in relation to personal information that we hold as the data controller. As explained in Section 2 above, where we have received your information from a company that we work for then that company will be the data controller and you should contact them directly if you have any questions or concerns about the way that your personal information is being used.

How to withdraw your consent

You can withdraw your consent to our holding your personal information at any time by clicking the opt out/unsubscribe link at the bottom of any of the emails you've received from us, or by telling us on feedback@reevoo.com or by writing to us at 41-45 Blackfriars Road, London, SE1 8NZ. If you withdraw your consent, we may not be able to provide certain services to you.

Telling us that your personal information is incorrect

If you think that any information we have about you is wrong, incomplete or out of date, then you have the right to request that we look into and, if necessary, rectify it. If you want to do this, please contact us on feedback@reevoo.com or write to us at 41-45 Blackfriars Road, London, SE1 8NZ.

How to get a copy of your personal information

If you want a copy of all the personal information that we have you about you, then you can ask us to provide this on feedback@reevoo.com or by writing to us at 41-45 Blackfriars Road, London, SE1 8NZ.

You can also get a copy of certain personal information as a digital file, so you can keep and use it yourself, and give it to other organisations if you want to. Again, please contact us on feedback@reevoo.com or by writing to us at 41-45 Blackfriars Road, London, SE1 8NZ.

Right to object

You can object to us keeping or using your personal information (known as the ‘right to object’) if:

Please contact us on feedback@reevoo.com or by writing to us at 41-45 Blackfriars Road, London, SE1 8NZ if you would like to object to us keeping or using your personal information.

Right to restrict processing of personal information

You can request us to restrict processing your personal information if you believe that:

If you would like us to restrict the processing of your personal information, then please contact us on feedback@reevoo.com or write to us at 41-45 Blackfriars Road, London, SE1 8NZ

Right to be forgotten

You can also ask us to delete, remove, or stop using your personal information if, for example, you don't want us to send you any emails (known as the ‘right to erasure’ or the ‘right to be forgotten’). Please note that there may be legal or other official reason why we may need to keep or use your information for certain limited purpose.

If you would like to exercise your right to be 'forgotten' and for Reevoo to stop using and to delete your personal information, then please click the opt out/unsubscribe link at the bottom of any of the emails you've receive from us, or contact us on feedback@reevoo.com or write to us at 41-45 Blackfriars Road, London, SE1 8NZ.

How to complain

Please let us know if you are unhappy with how we have used your personal information by contacting us on feedback@reevoo.com.

You also have the right to complain to the Information Commissioner's Office. You can find out how to report a concern at https://ico.org.uk/concerns/.