Frequently Asked Questions
If you can’t find the answer below, then please get in touch.
- How do you collect reviews?
- Can I write a review?
- How do the scores work?
- How do you rank the products?
- Are there any reviews you don’t publish?
- Do you hide any reviews?
- How do you make money?
- How long have you been running?
- Why should I trust your reviews more than anyone else’s?
- Which retailers do you work with?
- I’m a retailer. Can I get your reviews on my website?
How do you collect reviews?
We have a unique way of collecting reviews that lets us guarantee every review is from someone who really owns that product.
You buy a product from an online shop that we work with, the shop tells us about your purchase and we email you to ask if you’d like to review it.
You fill in our review questionnaire on Reevoo.com and include a proof of purchase, like a receipt or confirmation email.
You register your product with a manufacturer, they tell us and we email you to ask if you’d like to review it.
More detail about how we collect reviews
Can I write a review?
Yes. But only if you can prove you own the product or that you experienced the service or holiday. Our focus is on genuine reviews from real people, so, unlike other review sites, we do not allow people to just add a review without checking if they really own the product. Most of the reviews you see on the site were written by shoppers who received an email from us after they purchased something from one of our retail partners. So if you bought something recently from ebuyer.com, currys.co.uk or any of our other partners, keep an eye out for an email from us. Alternatively, send us an email at firstname.lastname@example.org
More detail about how we collect reviews
If you have bought something from a company we do not yet work with, you can still write a review, but you have to provide us with proof of purchase first. Email us at email@example.com and tell us the product or service you want to review and include a proof of purchase like a receipt or confirmation email. We will email you back a link to our review questionnaire and you write the review Without proof of purchase, we can’t accept your review. Sorry. If you have booked a holiday and not received an invitation to review, you can still write a review, but you need to provide us with a copy of a booking form or booking confirmation. This needs to include the name of the accommodation, the booking date and the start & end dates of the holiday. What counts as proof of purchase? We accept receipts, order confirmations, delivery forms and anything similar given to you by the shop where you purchased, so long as it clearly shows the model name or number of what you bought. Please do not send us your original paper receipt – you might need it and we won’t be able to send it back. We’re happy to accept (readable!) photocopies, scans or digital photos of your proof of purchase instead. You can email your scan or photo, or forward your confirmation email to firstname.lastname@example.org or post photocopies to: Reevoo Authentication Department, 2nd Floor Walbrook Wharf, 78-83 Upper Thames Street, London EC4R 3TD.
How do the scores work?
We ask shoppers to rate the product from 1 (bad) to 10 (excellent) in various categories, tailored to their specific purchase. For example, how they rate it overall, value for money, ease of use, sound or picture quality – anything a prospective buyer would like to know. The score out of 10 you see is the average of all overall ratings by individual reviewers.
How do you rank the products?
When you arrive at a category page, the products are ranked by ‘Most Viewed’. This is a way of showing the products that are most popular across our retail partner network.
You can also use the pulldown menu to sort by ‘Customer Score’, ‘Value for money’, ‘Price (lowest first)’, ‘Price (highest first)’.
Are there any reviews you don’t publish?
We want to publish as many reviews as we receive, good and bad, but there are a few reasons why we might not publish one:
- The review contains swearing or other offensive language
- The reviewer talks about delivery or service in the product review section. We want information about the shop’s delivery and service, but only in the section about that! Once a review is accepted, the “product review” section can be seen across any of our retail partners’ websites that stock that product – so it wouldn’t be helpful to talk about the service from just one of those retailers (whether it was good or not). The shop reviews are accessible from every pricing table on Reevoo.com, or you can see them on our retailer reviews pages.
- The review mentions price. Just like service, this might be different for a number of retailers. So we don’t include it.
Do you ever hide reviews?
No. All reviews, good or bad are shown. Only if the product is no longer on the market may the product disappear from our site and thus the reviews. Similarly, if a service dramatically changes, for instance due to new management, the old reviews will disappear.
How do you make money?
We charge retailers for collecting confirmed customer reviews and displaying them on their site. We also collect advertising revenue, mainly from the retailers if you decide to click through and buy something from them. Other advertising revenues come from displaying banner ads and text ads.
How long have you been running?
Reevoo was founded in 2005 by Richard, Ben and Guy. We’ve grown a lot since then and there’s now around 75 of us in the Reevoo office.
Why should I trust your reviews more than anyone else’s?
People trust our reviews more than others for two main reasons. Firstly, they are all written by real people, who have actually bought the product. Secondly, we don’t pick and choose which reviews to use – we publish all the reviews we can, good and bad.
Which retailers do you work with?
The full list is growing all the time. We work with big brand manufacturers like Lenovo and major retailers like Currys, as well as smaller sites that you may not have heard of. We also work with car manufacturers, car dealers, travel companies, banks, insurers and utilities. See full list here: retailer reviews pages.
I’m a retailer. Can I get your reviews on my website?
If you’re committed to collecting 100% genuine reviews, then you can display our reviews on your website. Find out more about our services