Truecall Call Screening and Blocking Device reviews

8 customer reviews
Photo of Truecall Call Screening and Blocking Device Answering Machine

This answering machine is a good all rounder.

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Some customer reviews of Truecall Call Screening and Blocking Device

Most helpful reviews

Steve, London Quite technical

Score 7.0/10
Good points:
The TrueCall unit uses voice prompts which is a nice and useful touch. The online system Control Panel is better than I expected. There are oodles of features but this does mean the user needs to work out which ones they want to use. Size is compact. The unit anticipates a lot of user situations (such as not plugging in the phone lead!) and will announce them to you. On the other hand the 3 coloured LEDs are almost entirely meaningless and could have been replaced by some far more useful arrangement. A reveiwer on Amazon called the TrueCall unit "nearly right" and that is a very good description. Luckily for me I wanted something like this so much that I am willing to put up with its difficulties (especially as Truecall's unit is better than Comvurgent's SD Recorder for recording calls).
Bad points:
Far too complicated to set up and use. Far too many user guides (four) I also find the need to have a dedicated phone plugged in to the unit in order to configureit and to hear messages is awkward. It would have been much nicer if there was a keypad on the unit. Transferring messages to the PC means removing the SD Memory Card but when it is reinserted it does not always work - this is a bug affecting some units which TrueCall are aware of. Some features are not properly implemented: for example you can't delete any entries of calls in the on line Control Panel's call log. Intelligibility of recordings is not particularly good (like a very low quality MP3).
Overall rating 7.0
Ease of use 3.0
Features 9.0
Reliability 5.0
Value for money 6.0
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1 of 1 people found this review helpful

Confirmed purchase: 27 Jul 2009

Confirmed purchaser

Score 9.0/10
Good points:
Everything works as advertised.
Good computer controlled dashboard to set up phone book and calls to zap!
Ideal to check who has called during the day / night.
Bad points:
Reviewer left no comment
Overall rating 9.0
Ease of use 10.0
Features 10.0
Reliability 10.0
Value for money 2.0
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Confirmed purchase: 27 Aug 2011

Jonathan, Berkshire

Score 2.0/10
Good points:
I had seen this on Dragons Den and was enthusiastic about it as we get a lot of nuisance calls in spite of being registered with TPS. Unfortunately, it's one of those 'nearly right' products - for me at any rate. We have a DECT system with the base unit in a cupboard and not easily accessible. The DECT also handles the answerphone, and you retrieve messages through the handsets. I have a wired phone connection in a garden room at the bottom of the garden, which is out of safe DECT range.

Firstly, the TrueCall insists on handling all your answerphone messages. This would be fine, except that you cannot retrieve those messages through a handset - you have to use the buttons on the TrueCall unit. And the TrueCall unit has to be plugged in between the DECT base and the BT line - which means I would have to take the DECT out of the cupboard and have it on plain view in the house.

Secondly - and more of a showstopper - you effectively can't plug any other phones into your line apart from through the TrueCall (they used to sell an extender gadget to allow this, but it's been discontinued - a fact that's not made clear on the web site or in the manuals). So my garden room phone would effectively become useless. If I want a phone down there I have to invest a lot of money in a major upgrade to the DECT system at a cost of several hundred pounds.

For most people with a simple phone setup, this is probably fine. If your needs are more sophisticated, check very carefully before you buy. The TrueCall helpline is very good - even if they couldn't help in this case.

Hope this is useful
Bad points:
Reviewer left no comment
Overall rating 2.0
Ease of use 8.0
Features 4.0
Value for money 5.0
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1 of 3 people found this review helpful

Confirmed purchase: 23 Jul 2009

Jo, CRICKHOWELL Old age pensioner

Score 9.0/10
Good points:
Very efficient and effective
Bad points:
Has caused confusion to some of my friends who have called, before I got them on the starred list. Mainly the fact that they have to answer twice before they get through to leave a message - but if it puts off unwanted callers it is put-up-able with!
Overall rating 9.0
Ease of use 9.0
Features 9.0
Reliability 10.0
Value for money 8.0
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Confirmed purchase: 22 Feb 2012

RICHARD, Ross on Wye Pensioner and silver surfer

Score 10.0/10
Good points:
Reviewer left no comment
Bad points:
None
Overall rating 10.0
Ease of use 10.0
Features 10.0
Reliability 10.0
Value for money 10.0
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Confirmed purchase: 20 Apr 2012

Carol, Lincoln

Score 10.0/10
Good points:
Even though we were on TPS and ex-directory we were getting a lot of spam calls and unwanted telemarketers. This has stopped now since getting Truecall and it is bliss!
Bad points:
None so far
Overall rating 10.0
Ease of use 10.0
Features 10.0
Reliability 10.0
Value for money 10.0
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Confirmed purchase: 01 May 2012

We searched for this product high and low,
from House of Fraser to Tesco,
no one is selling it, we're sorry to say,
not 420 retailers nor anyone on eBay,
but please don't worry even if it hurts,
you can look for alternatives or

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