QuickBooks Online Simple Start reviews

21 customer reviews
Photo of QuickBooks Online Simple Start Software

+ This software has no outstanding positive points. - It scores very poorly on performance.

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Some customer reviews of QuickBooks Online Simple Start

Most helpful reviews

Gill, Oxfordshire

Score 5.0/10
Good points:
Lots of flexible, customisable features and of course being online it doesn't matter what pc you use or where you are, you can use it. I like that it doesn't require a training course to set up - straightforward for sole traders.
Bad points:
Customising layouts is limited and misleading. Our logo is an A4 width banner header. Whilst this online software does allow you to upload your own logo, it can only be small, and no matter where you put it, it cannot be page wide.

Some elements of customisable documents (eg invoices) aren't WYSIWYG. Despite ensuring I kept to the ten line limit for the customer message box the message doesn't all print and lines break in different places from where they are set.

Worst point for me was that despite verifying all settings, software bugs mean that the image for print or for saving as a pdf frequently (most times) does not contain all the data that has been entered, eg customer memo is frequently chopped, page displays as mono despite all settings in colour, and sometimes fails to print data such as total due! The only way around this is to print invoices one at a time.

Finally, I've used Quicken for donkeys years, and I was disappointed that it isn't possible to upload data such as customer details from Quicken to the web-based software. There is, however, a feature to upload some types of data such as addresses from a csv, if you have the means to export to that.

I've tried this software in Explorer, Safari, Firefox, and Chrome. Chrome is the most reliable but I'm afraid it still isn't enough to make the extra time spent worthwhile, so I'm switching to something else, at least until the issues are resolved.
Overall rating 5.0
Ease of use 6.0
How easy to set-up 5.0
Features 4.0
Value for money 6.0
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Confirmed purchase: 31 Dec 2011

vikki , weymouth, dorset

Score 9.0/10
Good points:
Very intuitive to use
Great way of tracking customers details
Bad points:
I would like more comprehensive order tracking reports so I know at a glance exactly what stage each order is at then I wouldnt have to track them elsewhere. A one stop shop is good for me.
Also I would like the invoice to be hyperlinked to Paypal, I have found some customers don't know what to do with a pdf file so i have to send Paypal invoices as well to make sure I get paid.
Overall rating 9.0
Ease of use 9.0
How easy to set-up 7.0
Features 8.0
Value for money 8.0
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Confirmed purchase: 25 Oct 2011

Susan, Manchester

Score 10.0/10
Good points:
Its online so easy to use anywhere!
Bad points:
Reviewer left no comment
Overall rating 10.0
Ease of use 10.0
How easy to set-up 10.0
Features 10.0
Value for money 10.0
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Confirmed purchase: 17 Nov 2011

Dan, Telford

Score 7.0/10
Good points:
easy to use
login from iphone
works especially well with google crome for printing
telephone support is usually very good although I failed to get telephone support one occacion (line beeped out)
Bad points:
its expensive compared to desktop version - but i like to login from anywhere
Overall rating 7.0
Ease of use 8.0
How easy to set-up 8.0
Features 8.0
Value for money 3.0
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Confirmed purchase: 12 Jan 2012

Craig, Aberdeen Self employed in construction

Score 9.0/10
Good points:
easy to see status. Easy to use.
Bad points:
As first time using little unclear as to how to stop accounts at end of tax year. But will give it a try hopefully want mess up records.
Overall rating 9.0
How easy to set-up 8.0
Features 8.0
Performance 7.0
Value for money 7.0
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Confirmed purchase: 03 Sep 2011

We searched for this product high and low,
from House of Fraser to Tesco,
no one is selling it, we're sorry to say,
not 424 retailers nor anyone on eBay,
but please don't worry even if it hurts,
you can look for alternatives or

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