May 18th, 2017 – User-generated content collection platform Reevoo has found that a staggering 97% of customers would recommend the Honda dealership they visited.
Reevoo collects honest and independent user-generated content that represents real-life customer experiences – for Honda, this was based on sales experience at their dealerships. This personal and authentic feedback plays a crucial role for other customers when choosing which dealership to visit; highlighting their positive or negative experiences.
Honda’s dealerships had hardly any negative feedback, scoring exceptionally well, many receiving an outstanding 100% customer recommendations.
Honda values the opinions of its customers and knows that advocacy can be a fundamental trigger in any decision-making process. Reevoo supports this approach by providing a platform that offers genuine user-generated content that can help customers make an informed decision.
Phil Webb, head of cars at Honda UK, said:
“We’re thrilled that our dealers’ commitment has been reflected with these positives scores. It is testament to the hard work they put in to provide excellent customer satisfaction. Honda prides itself on its relationships with customers, whether they’ve owned a Honda for years, or are looking to buy their very first one. Our aim is to always provide a positive and enjoyable buying experience, so we are proud that our dealers have had this acknowledged by their customers.”
Jonathan Callcut, CEO at Reevoo, said:
“The best award you can get doesn’t come at a black-tie dinner – it’s the unbiased, unedited opinions of your customers.
By inviting drivers to provide honest feedback, Honda has showed a commitment to customer satisfaction. And by showing that feedback, these Honda dealers are also shaping the future purchase decisions of prospective customers.
We congratulate Honda for their great results, and their commitment to the customer. We’re proud to have been a part of it.”
Millions of shoppers use Reevoo to make better buying decisions in their everyday lives. Hundreds of brands all over the world use our solutions to get a better idea of what makes their customers tick.
It’s our transparent and independent approach that makes the difference – we believe honest communication between brand and shopper is better for both.
Reevoo was started by Richard Anson, Ben Griffiths and Guy Logan in 2005 to help customers choose what to buy – not just where or when.
Today, Reevoo is seen in more than 60 countries and in 30 different languages.
For more information, please contact:
HANNAH MURRAY-SYKES, Head of Product Marketing, Reevoo,
+44 (0)20 7654 0350
For PR enquiries, please contact:
Sophie Banda (Propeller PR)
+44 (0)20 3301 5336