TSB and Reevoo find a culture fit

Overview

TSB logo

“People trust people because they share real experiences – we know they trust a personal recommendation above anything else. Reevoo’s platform will provide an important service for prospective customers deciding which bank to choose.”

Bian Salins
Head of Social, TSB

TSB chose Reevoo after a successful trial period where the brand saw greater engagement from customers and an average customer score of 8.4. 

TSB’s main goal with Reevoo is to transform existing customers into third party advocates.

// 1.8x conversion uplift on the Classic Plus Account*

*Stats correct from 18th March 2016 – 17th January 2017. Conversion uplift calculated by comparing those converting after clicking on the Reevoo badge to read reviews (Reevoo Conversion), with those converting with no engagement with the Reevoo badge (Baseline Conversion).

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