Reevoo provides solutions – not just software. We offer a range of market-leading, optional services that maximise the impact of your social commerce solutions and deliver far better results than stand-alone software.
Customers who select our fully managed service put the responsibility for delivering results in our hands. We offer a contractual commitment to meet pre-defined success criteria for the number of reviews generated, the extent to which visitors use these reviews, and the impact that they have on conversions.
Elements of our fully managed services include:
Best-in-class collection
Our collection methods deliver unrivalled volumes of high quality, validated social commerce content. We pioneered proactive review collection seven years ago, when we discovered that by asking all of your customers (and only your customers) for reviews we’d generate far more reviews than by passively waiting for people to leave a review.
And the reviews you get are typically more positive. By capturing the opinions of the majority of customers, our proactive review collection methods deliver more positive reviews - 94% positive, compared to 74% from passive systems where reviews can be distorted by a few disgruntled customers.
By honing this technique over the years, we now have a response rate that’s four times the industry standard, achieving a more accurate, and typically more positive, picture of your brand and products that consumers really trust.
Professional moderation
Professional feedback and review moderation in native languages ensures relevance, removes unsuitable or offensive material and enables you to respond to customers requiring assistance in real-time.
Dedicated account management
Our dedicated account managers proactively monitor your progress, tracking key metrics and analysing reports to ensure you obtain the maximum return on your investment in social commerce.