Tesco Reviews
96%
Would buy again
from Tesco
1000+ Tesco customers answered the question:
“Would you buy again from Tesco?”
96% said Yes Read ‘yes’ reviews »
4% said No Read ‘no’ reviews »
93%
happy with delivery
1000+ customers answered the question:
“Were you happy with delivery and condition of the products?”
93% said Yes Read ‘yes’ reviews »
7% said No Read ‘no’ reviews »
82%
happy with customer service
1000+ customers answered the question:
“If you contacted customer services, did they handle your query effectively?”
82% said Yes Read ‘yes’ reviews »
18% said No Read ‘no’ reviews »
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
Only critisism I have is that on-line it wouldn't except my club card vouchers,whatever combination of numbers I entered.
Purchased on 10 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Have not used item yet! Awaiting birth of baby
Purchased on 10 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
very pleased with the reponse from tesco direct, and any queries i had was answered in a very plesant manner
Purchased on 10 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? No
Regarding online instructions atTesco, they do not make it clear about the topup of tesco sims, for example it was almost impossable to make any real progress to topup online at tescomobiles.com, also at your store in Pontyclun, the assistant had little idea of the topup procedure, and stated that you can only topup via a credit card, which seemed rather strange. I was also told that the extra credit [£15 topup = £45 credit] no longer applies, which was totally incorrect. Maybe you should be asking your staff to take some basic questionnaires regarding how to topup a tesco sim.
Purchased on 10 Nov 2009
Andrew, Aylesbury
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Tesco's products are great.
Purchased a microwave
from Tesco on 10 Nov 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? No
Good customer service? No
I cannot make any comments on the product as you did not deliver it to me, and when I contacted customer services was told it was out of stock and they didn't know when it would be back in stock.
Purchased on 10 Nov 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? No
Good customer service? Yes
delivery people were appaling, cancelled my order twice without telling me, Tesco told me I was getting some money back but I didnt get anything
Purchased a furniture
from Tesco on 10 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
excellent service and VERY helpful delivery men, had originally ordered one from CURRY'S but after a lot of carrying and mucking around from CURRY'S went onto TESCO website and found this, I have to say thank you Curry's because this machine is much better than the one I had originally ordered from yourselves so you did me a favour!!
Purchased on 10 Nov 2009
Nia , Abercynon
Would buy again? No
On time and in good order? No
Good customer service? No
I never received the product, and you did not contact me to advise there was a problem so after six phone calls to store and also a visit to the Talbot Green store I was supposed to be collecting from I finally found out the order was cancelled.
Purchased a toy
from Tesco on 10 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
Tesco alway offers value for money.
Purchased on 10 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
I bought this product from TescoDirect and would most definately use them again. Their service was equal to none. The delivery day I selected was confirmed right down on time to the driver contacting me to say within 2 hours and was he here within the first half hour of that time. It was carefully brought in, unpacked and all the packaging plus my old washer taken away. Can't beat it.
Purchased on 09 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Swift and efficient service.
Purchased on 09 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
The product description and image should be clearer. The description said "Curtain" instead of "Pair of Curtains" and the image shows ONE curtain. This caused me to buy 2. There was no obvious reference in the description to "PAIR of Curtains". Working and shopping online for 5 years has taught me to take things quite literally. Definitely worth changing the description.
Purchased on 09 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Always a good retail experience
Purchased a toy
from Tesco on 09 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
This product was purchased as a gift and as yet have not been opened by the recipient.
Purchased on 09 Nov 2009
Headquarters:
1 Falcon Way, Shire Park, Welwyn Garden City, AL7 1TW
Tel: 0845 600 4411