Reviews of T-Mobile

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T-Mobile’s reputation, according to verified T-Mobile customers who purchased in the last 6 months.

  • Overall

    89%

    would buy again from T-Mobile

  • Delivery

    86%

    on time and in good order

  • Customer service

    80%

    of enquiries handled effectively

3056 reviews in the last 6 months

leeanne, glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Really like the phone and find it very easy to use.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Gaven, Barnet, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Brilliant service. Not complicated

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

anthony, coventry

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Exactly the way I feel about the product.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

richard,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Good deal on this contract

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Aurelia, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

The contracts are really good.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

lee, hartlepool

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

good customer service and phone was dispatched in 2 days

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Sara, Bournemouth

  • Overall:
    No Response
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

every thing was exactly as I wanted

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Peter, Cardiff

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Staff were efficent & helpful throughout

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

anthony, chester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I was satisfied with all aspects of services.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Melanie, Stoke-on-Trent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

The lady on customer services was very pleasant and polite, she gave me some good advice and answered the questions I had. I also get a good signal at work which is a must.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

adam, Cambridge

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great network service. Online streaming is fast due to 4G.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Paul, Norwich

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Good service from T-Mobile no problems so far. Had to get BB internet services started to be properly used. Free to use but could have been setup before delivery, but no problems in getting it set. Good network coverage.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Eleanor, Liverpool

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very pleased with customer service provided

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Kirsteen, Falkirk

  • Overall:
    No Response
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

I asked them to change my direct debit day. They did not Nd I was charged for going overdrawn.

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

Gavin, Peebles

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Wrong SIM card delivered with phone. Lack of empathy when called your help desk Took 3 more days to get correct sim and the guy on phone made out like he was doing me a favour It was your error

Purchased a mobile phone
from T-Mobile on 07 Feb 2013

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