Jessops Reviews
97%
Would buy again
from
767 Jessops customers answered the question:
“Would you buy again from Jessops?”
97% said Yes Read ‘yes’ reviews »
3% said No Read ‘no’ reviews »
94%
happy with delivery
1000+ customers answered the question:
“Were you happy with delivery and condition of the products?”
94% said Yes Read ‘yes’ reviews »
6% said No Read ‘no’ reviews »
72%
happy with customer service
326 customers answered the question:
“If you contacted customer services, did they handle your query effectively?”
72% said Yes Read ‘yes’ reviews »
28% said No Read ‘no’ reviews »
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Jessops have always been an excellent retailer to deal with both on-line and in-store. I wouldn't buy anywhere else.
Purchased on 28 Oct 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? No
Good customer service? No
Your web side took my order and next day I received all of the order EXCEPT the camera. Only to find out the next day it was out of stock. When I phoned to enquire was told i wolud get it delivered in few days. Three days later no sign of the camera . Phoned again and told an order from Panasonic was due on the Monday. Phoned Phoned on Monday PM to be told that they still did not have the camera. I then asked if they could maybe get one out of one od their stores as they all seemed to have them in stock, this was agreed Jesseps would do this. Finally seven days I received the camera. I pointed out I could have gone to the nearest camera shop and walked out the door that day with it.Some work seems to me be needed in organising your web busines.
Purchased on 28 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Overall happy with whole experence
Purchased on 27 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
quick service
Purchased a lens
from Jessops on 26 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Quidco doesn't appear to have worked so in the process of a manual enquiry now.
Purchased on 24 Oct 2009
Patrick, Pontyclun, S Wales
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
It is not possible to elaborate good/bad points as it was a present delivered directly,so I have never seen it. The recipient says it was excellent and far better than expected. Your web site and service were both excellent. Delivery arrangements could not be faulted.
Purchased a tripod
from Jessops on 07 Oct 2009
John, Okehampton
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
I contacted Jessops and explained what had happened for which I take some responsibility for not checking the fittings. The person to whom I spoke was very helpful and offered to change the lens for a similar one or refund. I decided to hang onto the lens until I buy the D7.
Purchased a lens
from Jessops on 06 Oct 2009
Peter, Winchester
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Jessops need to monitor their prices closer to their competition and be more competitve. This lens was at a good price hence my purchase. On previous occassions I have checked the Jessop price & found them to be more expensive and have made a purchase elsewhere.
Purchased a lens
from Jessops on 01 Oct 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? No
Good customer service? No
Always bought from Jessops in past....but never again lousy customer services will you even answer this??
Purchased on 01 Oct 2009
Paula, Pembrokeshire
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Placed order on line, bag delivered following day, even though I had not paid for speedy delivery.
Purchased a back pack
from Jessops on 01 Oct 2009
George, essex
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
first class service
Purchased a lens
from Jessops on 30 Sep 2009
Anthony, Swansea
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Excellent service from Jessop's online shop. Item was delivered the following day.
Purchased a digital camera
from Jessops on 28 Sep 2009
David, Liversedge, West Yorkshire
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Sadly Jessops is finding business hard, but i have used shops and on line a few times and found them very good.
Purchased a digital camera
from Jessops on 26 Sep 2009
James, Hythe, Kent
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Fast postage, email notifications were helpful
Purchased a digital camera
from Jessops on 26 Sep 2009
PHILIP, PORTISHEAD
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
Paid £9 for express delivery next day by 1pm. Arrived 2pm
Purchased a digital camera
from Jessops on 23 Sep 2009
Headquarters:
Jessop House, 98 Scudamore Road, Leicester, LE3 1TZ.
Tel: 0800 083 3113