Reviews of Currys

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Currys’s reputation, according to verified Currys customers who purchased in the last 6 months.

  • Overall

    96%

    would buy again from Currys

  • Delivery

    92%

    on time and in good order

  • Customer service

    81%

    of enquiries handled effectively

23633 reviews in the last 6 months

Alan, Burntwood

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I bought this Kenwood combi to replace a old Matsui that has given me many many years of impeccable service,I cannot fault the goods or the service.

Purchased on
05 Jul 2014

Keith, Reading

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

As expected, website has necessary info and feedback reviews. Item delivered quickly and well packed.

Purchased on
05 Jul 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

okay

Purchased on
05 Jul 2014

Philip, Swadlicote, Debyshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Product was advertised as having Photoshop Elements 12 pre-loaded when received no Photoshop, took three calls to Customer service to get sorted, very irritating.

Purchased a laptop
from Currys on 05 Jul 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Bought product plus installation plus extra cover on 5th July. Delivered 10th but was damaged when Currys installation team unpacked it. Took about 10 phone calls and a visit to the store, where they took over an hour and at least 15 phone calls to rearrange delivery for 16th and installation 17th. Discovered no delivery scheduled late on night of 14th, sent e-mail. Couldn't get through to customer services until morning of 16th. they confirmed no delivery scheduled - but installation was. at least 20 phone calls and another store visit and they couldn't get a delivery and installation to synchronize. Cancelled the whole order on afternoon of 16th. They wouldn't refund until they has collected faulty product (which they had delivered and unpacked, so knew it was faulty. I dug my heels in and said refund then collect. Another 10/15 phone calls and another e-mail during which i offered to deliver product to store and get refund. they refused until late afternoon on 17th, after more phone calls when it was arranged for me to take the product to the store for a refund - to be arranged by Customer services. I returned the product and customer services told me the refund had been made. Money turned up i my account on 17th, but only for the unit. Installation and extended cover payments not repaid as promised. Sent an e-mail, reply from customer services was I should get in touch with customer services! Sent a further e-mail asking customer services to do what customer services should do and provide a service to customers. Not repaid as of today (24th) and have given them a deadline of 28th to get the refund into my account. Currys is a national business, so I am confident that the refund will appear, and if this doesn't happen quickly now I know how to cause severe embarrassment. If this had been a local business, i would seriously be considering contacting Trading standards, and worrying about fraud - that is how poor the service has been, and Currys ought to beb ashamed!

Purchased on
05 Jul 2014

Rachel, Stow on the wold

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

The telephone service is poor. Shifted from one department to another. Annoying

Purchased on
05 Jul 2014

Jean, Hull

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Simple to order online and quick delivery. Very satisfied customer.

Purchased on
05 Jul 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Excellent service all round,

Purchased on
05 Jul 2014

Nikki,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Whilst the box was sealed, someone else's home point had been set on the device. Tom Tom advised me to return to the store for exchange. Whilst the staff were extremely polite, they would only offer to re-set the device for me asking that I return again if I had problems.

Purchased on
05 Jul 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Not happy to wait 3weeks and then be told cooker not available for another four weeks

Purchased on
05 Jul 2014

June,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Reliable and value for money.

Purchased a kettle
from Currys on 05 Jul 2014

Jose, Dronfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Extremely helpful

Purchased on
05 Jul 2014

jermine, haywards heath

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

friendly and helpful staff

Purchased on
05 Jul 2014

Sandra, Ramsden heath

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I buy all my ele's from currys and my computers they are good to deal with

Purchased on
05 Jul 2014

Dave, Cheltenham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Really simple. Item ordered, paid for, arrived quickly.

Purchased on
05 Jul 2014

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