Reviews of Currys

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Currys’s reputation, according to verified Currys customers who purchased in the last 6 months.

  • Overall

    96%

    would buy again from Currys

  • Delivery

    94%

    on time and in good order

  • Customer service

    83%

    of enquiries handled effectively

5440 reviews in the last 6 months

Jonathan, bracknell

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

easy

Purchased on
07 Jul 2014

Jennifer, Shropshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Overall very good, just the product was not suitable for my use

Purchased on
07 Jul 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

It still hasnt arrived it was meant to be here on 13th July and am now told it won't be here till 19th august disgusting!

Purchased on
07 Jul 2014

Steve, Leeds

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Wanted to buy the item with gift cards but was only available online. Advised to order and pay by card then get refund and pay with gift cards in store. Item delivered to store promptly and able to carry out transaction with little bother.

Purchased on
07 Jul 2014

Robert, Rowley Regis

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The machine was delivered on the day we were told and was installed as we wanted with the engineer taking great care not to damage anything

Purchased a washing machine
from Currys on 07 Jul 2014

Thomas, Falmouth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very helpfull staff No pressure selling

Purchased on
07 Jul 2014

Jayne, Stockport

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

I ordered a Icona Vintage Kettle and had the product delivered to the Stockport Peel Centre Store. Upon checking the item I realised that De Longhi's new Icona Vintage Azure Blue is paler than their Icona Azure Blue [which I now understand, they have stopped making]. I immediately asked for a refund and was told to walk over to customer services, who advised me that I will need to come back tomorrow for a refund, or have the product collected from my home. When pushed they offered to keep the kettle in the store and send it back for me. It appears that whilst my order was on the system to collect, my order was not on the system to refund. However, whilst the advisor was calling customer services to arrange this, they advised him that my order was on the system and could be refunded. This was duly done but not without hassle, frustration and general annoyance. Given I was in a branch of Currys PC World..the fact that the technology does not match up to the brand proposition is simply ludicrous! And as for customer service, I am afraid it is very much back to the drawing board - the whole process fails drastically!

Purchased on
07 Jul 2014

Nigel, York

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I bought the kettle on a Monday (it was not in stock so was a 5 day delivery-FREE) on Tuesday I looked on-line and it had been reduced by £10.00 ! I spoke to the Manager and he advised me to wait for delivery - which occurred the next Friday- then bring receipt into store and the difference would be refunded. This was actioned with no fuss by AN EXTREMELY pleasant lady which ensured I would have no hesitation in dealing with Currys again in the future.

Purchased a kettle
from Currys on 07 Jul 2014

Peter, GLASTONBURY

  • Overall:
    Unhappy
  • Delivery:
    No Response
  • Customer Service:
    No Response

Delivery subject to complaint CC24400958

Purchased a fridge freezer
from Currys on 07 Jul 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

All great. So impressed with the delivery service

Purchased on
07 Jul 2014

Keith, Hayle

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Have purchased the last 3 washing machines, together with other white goods from Currys and have always found the advice given in Store and the complete purchasing experience to be good. The washing machine, i have just bought, was purchased on line. It arrived promptly, securely packaged and in new condition. The delivery men sited the machine for me, thus making it easy for self installation. No complaints whatsoever.

Purchased a washing machine
from Currys on 07 Jul 2014

Emmanuel, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good

Purchased on
07 Jul 2014

Christine, Bedlington

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent service delivered well within the time slot,2 very curtious gentlemen well worth the £20 to have delivered and installed,

Purchased a washing machine
from Currys on 07 Jul 2014

Alan, Broadstone

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Currys recommended the Logitech keyboard as having the facilty to assign keystrokes to Macros. In this respect the keyboard was useless as it only assigned keystrokes to a list of items. In other words hot keys. It could not assign text which is what I wanted it ls such as User names & passwordto do. So Currys were wrong. The other problem was that bluetooth would 'freeze' causing delays, especially when filling in details such as User Name 7 Passwords. I waited delays of 5 mins. I have consigned this keyboard to the dust bin. It was useless for me.

Purchased on
07 Jul 2014

Alex, enfield

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Poor, your staff are idiots to put it nicely

Purchased a microwave
from Currys on 07 Jul 2014

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