Reviews of Currys

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Currys’s reputation, according to verified Currys customers who purchased in the last 6 months.

  • Overall

    96%

    would buy again from Currys

  • Delivery

    92%

    on time and in good order

  • Customer service

    79%

    of enquiries handled effectively

48168 reviews in the last 6 months

Antonia , Leeds

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very helpful staff. The downside is that the staff help you pick the product you want but then disappear and have you write your name on a list which is a queue for when someone (else) will be available to help you process your purchase. It would be a lot better if you could deal with the same employee throughly the process of selection and purchase.

Purchased a TV
from Currys on 30 Jan 2015

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

It is hard to convey how frustrating and disappointing my experience with Currys, specifically their in-house delivery team KnowHow, was. Following a littany of appalling service, my recommendation would be to avoid buying any products from them that require home delivery and use a competitor instead. We bought a cooker which had a fault and needed to be replaced, as did its replacement which we simply returned for refund. We would have tried another replacement as we loved the cooker but could not bear to deal with their customer "service" team at KnowHow any further. Having bought a cooker in-store, all our dealings were directed through the KnowHow "support" line. Even when I went in to store, the kind staff at Currys just had to follow the same circuitous telephone marathon as we did. In summary, we spent approximately 4 1/2 hours on the phone to them over several phone calls. Much of it on hold. A number of the people we spoke to were unhelpful and uninterested. We were repeatedly transferred to the manufacturer, despite having already ascertained that the retailer them-self needed to speak to them, not the customer. No one from the KnowHow line EVER caller back. Ever. Numerous promises were made and broken. The replacement oven was due to be delivered on Monday 22nd of December. When the drivers arrived it was not on the delivery truck, so we were left with no oven before Christmas. KnowHow were thoroughly uninterested, did not follow up on our call or offer any help at all. I would be happy to buy from Currys in future, as long as the product I wanted was in store. I will never again buy from them for home delivery and will recommend that you don't either.

Purchased on
06 Jan 2015

Roy, Aldershot

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Bought on-line as the store did not have the item in stock, but it was useful trying the vacuum as there was a rep from sharp demonstrating the product which swung the sale.

Purchased on
31 Dec 2014

Ian, Worcester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ok

Purchased on
31 Dec 2014

AB,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Cheapest major retailer for this model. - delivery was on appointed day but still an hour after the (five hour) allotted time slot

Purchased a TV
from Currys on 31 Dec 2014

Susan, Leeds

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

10 would recommend currys to a friend.l

Purchased on
31 Dec 2014

Patrick, salford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

simple no messing

Purchased on
31 Dec 2014

Ian, Biggleswade

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Spent 30 minutes (with my baby crying) waiting in the 'collection point' queue. Useless staff.

Purchased on
31 Dec 2014

susan, St.Helens

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No problem with Currys. Delivery was quick,toaster was a well reduced price in the sale, but it was just not as expected, and not good value even at the sale price.

Purchased on
31 Dec 2014

matt, lancaster

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very happy with retailer online would like to see full range in all stores

Purchased on
31 Dec 2014

Surjit,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Would recommend friends & family

Purchased on
31 Dec 2014

JENNIFER, SK15 3PX

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

ORDERED FROM CURRYS ONLINE, GOOD QUICK SERVICE DELIVERED ONTIME.

Purchased on
31 Dec 2014

DAVID, Wakefield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I bought the product online and received it promptly by mail, the perfect transaction.

Purchased on
31 Dec 2014

Patricia, Birmingham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Used order pay & collect. Item arrived on day specified.

Purchased on
31 Dec 2014

Carole, Forest of Dean

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good

Purchased a washing machine
from Currys on 31 Dec 2014

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