Reviews of BHS Direct
BHS Direct’s reputation, according to verified BHS Direct customers who purchased in the last 6 months.
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Overall
would buy again from BHS Direct
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Delivery
on time and in good order
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Customer service
of enquiries handled effectively
Gill, Leicester
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Unhappy
I am not impressed with the level of cutomer service that I received. At no time of ordering were I told that the goods had to be ordered and would be delayed! I had to email to find out why I had no tracking result. I have also emailed to complain but have not been answerd!
Purchased on
10 Mar 2013
Dawn, Dunfermline
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Overall:
No Response -
Delivery:
Unhappy -
Customer Service:
Satisfied
Probably because i was to take delivery on a nominated day being a saturday which i may add paid for and didn't get it till Monday so had to wait in another day!
Purchased a TV
from BHS Direct on 08 Mar 2013
Jan, Maidstone
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
No problems at all and the item is good.
Purchased a TV
from BHS Direct on 08 Mar 2013
Gary, Manchester
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
Satisfied
Relatively easy to deal with, could have done with knowing a bit sooner as to whether an a.m. or p.m. delivery was planned.
Purchased on
08 Mar 2013
Richard, Heathfield
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Fast delivery and good price.
Purchased a TV
from BHS Direct on 07 Mar 2013
Simon, Driffield
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Ease of use and delivering promises
Purchased a washing machine
from BHS Direct on 07 Mar 2013
Eilidh, Glasgow
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Good service.
Purchased a laptop
from BHS Direct on 06 Mar 2013
Anonymous verified purchaser
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Unhappy
The wrong item was sent to me. After more than two weeks of calling BHS direct and being told that i would receive the correct item, in the end i didn't. I was told that they were NOW out of stock of the item i ordered and there was nothing they could do. I asked for compensation and was told it was not in their policy. Unacceptable behaviour from BHS Direct. Wasted my time and didn't keep me in the loop.
Purchased on
06 Mar 2013
William, Welling, Kent
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
Satisfied
No primary reason.
Purchased a laptop
from BHS Direct on 06 Mar 2013
natalie, torquay
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
easy buying and very quick delivery
Purchased on
05 Mar 2013
Ray, penzance
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Good service, good price and quick free delivery.
Purchased a TV
from BHS Direct on 05 Mar 2013
david, longtown
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
No Response
good service overall but item was out of stock and delivery date was much later than they first said it would be delivered !
Purchased on
05 Mar 2013
Locutus, Thurso
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Fast delivery (at a reasonable price) to the Scottish Highlands. Other suppliers were quoting delivery prices 400% greater than BHS. Delivery was quoted as 7 days but the machine arrived in 2 days. Great service.
Purchased a laptop
from BHS Direct on 05 Mar 2013
Melanie , Bournemouth
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Price and prompt delivery
Purchased a cooker
from BHS Direct on 04 Mar 2013
Paul, doncaster
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Overall:
No Response -
Delivery:
No Response -
Customer Service:
No Response
speed of delivery
Purchased a laptop
from BHS Direct on 04 Mar 2013
