Reviews of BHS Direct

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Very good, informed delivery and service. Also, price was very good and the product fitted my bill perfectly. No additional courier charge was also attractive.

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  No Response
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  No Response
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  No Response

worst service I have ever experienced

• Overall:
  Unhappy
• Delivery:
  Unhappy
• Customer Service:
  Unhappy

I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the machine so, I had to get out my own tools. They then refused to connect the appliance as the drain pipe for the machine is secured to the wastepipe by a jubilee clip. I was emphatically told they there were not allowed to fit jubilee clips – unbelievable. All they did was to push the machine as far back as it would go in its aperture which found out later caused the machine to overheat. The manufacturer clearly states that a 10cm gap is required behind the appliance. Worst of all, they refused to take my old machine away with them for the reason that it had not been properly drained. Not only did I drain the machine in accordance with the instructions given, I even went further than this and removed all drain plugs to ensure as much water was removed from the machine as possible before replacing them. But no, this was not good enough. Apparently I have to manhandle it outside myself and upend it overnight! Yet nowhere on the website is this stated –I wonder why? I was told that I would have to contact BHS Direct who would then be able to authorise them to collect it the next day with another vehicle. I took them at their word and phoned BHS Direct. My call was taken by a representative who told me that I had not drained the machine properly and that they are not obliged to refund the charge made for collection. He refused to put me through to a manager and only offered a call back, which of course has not happened. I am now left having to pay for a removal company to dispose of it, so I am well out of pocket. They are also refusing to refund the connection charge even though I had to connect part of it myself. This is very much an abridged version of events, as the whole saga has taken the best part of two days already and been extremely stressful. Customer service staff are rude and unhelpful and refused to let me talk to anyone in a position of authority. I have bought 3 washer driers I the past 15 years form other suppliers and did not have any problem with any of them. This is the first and last time I will buy from BHS Direct.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Excellent special offer and very prompt delivery.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

excellent service.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Perfect service, all arrived on time and in good condition.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  Satisfied

service was good and they also checked my background to make sure there was no identity theft. Didn't enjoy the fear mongering phone call regarding the need to create a back up drive. Bit too pushy.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

you have a good system and were the cheapest

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

The purchase of my laptop and USB recovery stick was easy and very straight forward, excellent service

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

I placed my order as the price and delivery were cheaper/faster than others and then got a call to say I could have it earlier if I wanted at no extra cost.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Informed of delivery date and delivered as promised

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  Satisfied

Absolute ease of purchase and efficiency from the website, customer service, emails right down to the great delivery guys from Hi Way.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Quick service

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Simple to use, good price and fast delivery.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Delivery service do not give a reasonable time slot. Have to wait in all day. Had to go out for half hour left note to leave in garage. Delivery arrived while I was out, they left card saying will try again tomorrow but no time given. After ringing number on card I was told I could collect it from the local depot myself later that day rather than wait in again another day which I did. As they won't leave delivery with a neighbour or unsigned for they should give a smaller time slot.