Reviews of Ask Direct
Ask Direct’s reputation, according to verified Ask Direct customers who purchased in the last 6 months.
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Overall
would buy again from Ask Direct
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Delivery
on time and in good order
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Customer service
of enquiries handled effectively
Steve, Middlesbrough
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No Response
Good price for the item, and delivered quickly.. basically no problems at all !
Purchased a digital camera accessory
from Ask Direct on 02 May 2013
Anonymous verified purchaser
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Unhappy
I ordered a laptop online and the day it was due to be delivered I received an answer phone message saying that the laptop was out of stock and I would receive a refund. I tried to call back, but I was kept on hold for so long I couldn't wait any longer. I sent an email to Customer Care and I still haven't received any response. I am very disappointed.
Purchased on
10 Apr 2013
Crawford, Hankelow
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No Response
Great price and excellent service. I ordered it in the afternoon and it arrived the next morning
Purchased on
09 Apr 2013
Richard, Co Durham
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Very smooth transaction
Purchased on
06 Apr 2013
David, Guildford
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8 out 10 because they never answer the phone and that is so frustrating as a customer with a question
Purchased on
04 Apr 2013
Alan, Ipswich
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Very good service, fast delivery and kept me updated.
Purchased on
03 Apr 2013
derek, airdrie
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They offered the best price on the internet!
Purchased on
21 Mar 2013
Jon , Sayers Common
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Price and speed of deliver - top rate service
Purchased on
20 Mar 2013
Dermot, Bridlington
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Speed of delivery
Purchased on
12 Mar 2013
James, Wallington
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Was delivered a broken tv. After 28 phone calls, 5 emails and 2 no shows to pick up the broken tv it got replaced 7 days after broken one was delivered. Was promised a call after new one was dropped off regarding compensation yet once again no call and nothing offered for such a disaster of a service.
Purchased a TV
from Ask Direct on 12 Mar 2013
Darryl, Durham
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zero problems
Purchased on
08 Mar 2013
Sebastien, Windsor
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Fast and reliable service. Goods were as described and price was competitive
Purchased on
05 Mar 2013
James, Telford
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Excellent fast service that beat competitor prices
Purchased on
27 Feb 2013
Philipp,
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No Response
late delivery, not full package delivered, some assembly parts were missing, had to contact Samsung UK service centre, the unit does not function at all. Asked the seller to replace the unit.
Purchased a home cinema system
from Ask Direct on 27 Feb 2013
Andrew, Wigan
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Delivery:
Unhappy -
Customer Service:
Unhappy
Ask Direct confirmed my order with a stock level of 2 and a few hours later cancelled it by voicemail. It took 2 weeks to get email confirmation of the cancellation. They cited that they only had 1 in stock with a broken screen. I have lodged a formal complaint with Toshiba who are investigating and were very helpful.
Purchased on
27 Feb 2013
