Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    80%

    would buy again from Simply Electronics

  • Delivery

    59%

    on time and in good order

  • Customer service

    67%

    of enquiries handled effectively

3454 reviews in the last 6 months

Neil, Walsall

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Heard some bad reviews of them. Should make it clearer they are based in Hong Kong. Item was received in reasonable time, well packaged, & as described.

Purchased on
10 Jul 2014

Nic, York, England

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

The price was cheap.. However if you buy from this company you need to be prepared to wait a long time for the item. I had to wait 3 weeks for the item which was fine with me as I was in no rush. If there ever was a problem in transition or returning an item I dread to think how long it would take to work it out.. Yes its a real company.. Yes it safe.. Just be prepared to wait..

Purchased on
04 Jul 2014

Cindy, poole

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good would recommend.

Purchased on
05 Jul 2014

Nick, Sawtry

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Your prices are certainly an advantage, but not by that much and the delivery timescale for my tablet was rather longer than I expected ... at the end I was tempted to cancel and go somewhere else.

Purchased a tablet PC
from Simply Electronics on 02 Jul 2014

Kabilan, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Having a UK warehouse. It shouldn't take 1-3 working day to complete and order especially when the stock is already available. The customer service rep kept stalling. It also doesn't take 3 weeks in total from dispatch to delivery. Understandingly if I was a non uk customer. However the product should of been much quicker with more effective staff members

Purchased a lens
from Simply Electronics on 24 Jun 2014

THIERRY, PARIS

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Global experience is good, but Simply Electronics should more often email notify the customer for each change of the status of his order. I'd sometimes the feeling that nothing happen about my order ! My Samsung tablet was provided with a AC adapter for UK plug, but Simply Electyronics added a travel plug adapter in the package, so its a cool attention.

Purchased on
01 Jul 2014

Ewa,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

it takes a bit of time. but its based in england not far away in Korea.

Purchased on
28 Jun 2014

paul, Nottingham uk

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Be patient allow at least 2 weeks for delivery, but on arrival the product is packed well and is as described.

Purchased a tablet PC
from Simply Electronics on 30 Jun 2014

Alan, moles me. framce

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Slow but keeps you informed

Purchased a tablet PC
from Simply Electronics on 29 Jun 2014

Aurelien, Coventry

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good service with very fast delivery. Haven't had to deal with customer services yet which is what some reviews say this company may fall short in, but i have also seen they do engage with disgruntled customers. I was skeptic about the company before buying this product but so far my experience with SE was very pleasant. Would recommend.

Purchased on
04 Jul 2014

SUNDARAM, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I was so sceptical buying my first dslr camera from simplyelectronics.co.uk after reading plenty of negative reviews. But most of the reviews mentioned were only related to delay in delivery. I was in no hurry in having my camera so I just took the chance. The main reason for me to choose them was the price, it was £250 cheaper than the retailers and £200 cheaper than amazon. After I placed the order, even though the site said they had 5 in stock, it took so long to process my order, it took 2-3 days for each process they had to dispatch like, order acceptance, prepare for packaging, packaging etc., I called their customer service twice, and they were very helpful. I got the camera delivered in a very good condition in 10 days.

Purchased a digital camera
from Simply Electronics on 03 Jul 2014

Rux, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

The business model of paying up front is a bit uncomfortable after years of using credit cards with their implicit guarantees. However, the price was right and the product was delivered to schedule and standard.

Purchased a digital camera
from Simply Electronics on 04 Jul 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

An item in stock when purchased arrived 14 days later (2-3 days promised), it had been repacked. Another item in stock at time of purchase, found to be out of stock 14 days later, no sign of refund 10 days after requesting it, I will be contacting my credit card company. Impression I get, this company doesn't keep stock, it sources after getting a buyer, be careful....

Purchased on
25 Jun 2014

paul, Norwich

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

It doesn't get any worse than this. Pay a little more, use Amazon or go to Currys

Purchased a tablet PC
from Simply Electronics on 18 Jun 2014

gerald, glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

excellent

Purchased on
28 Jun 2014

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