Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    88%

    would buy again from Simply Electronics

  • Delivery

    73%

    on time and in good order

  • Customer service

    76%

    of enquiries handled effectively

3666 reviews in the last 6 months

john, Barnsley

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very easy and pleasant.

Purchased on
12 Feb 2015

Sophie, england

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Te experience was fine however th time it took to process the order and get it delivered was very long.

Purchased on
12 Feb 2015

Muhammad, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Delivery issues. Staff is always in haste to disconnect the call. Product coming from hongkong not made aware that increase delivery time.

Purchased on
13 Feb 2015

Marie, Walsall

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Was advised that the speaker was coming quicker than initially indicated. Was a little exasperating plotting the delivery - the speaker came from Holland in reasonable time, but then was in a depot 10 miles from here for two days - it was over the weekend. However, it was well worth the wait!

Purchased a speaker
from Simply Electronics on 12 Feb 2015

Jalmari, Kuopio

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It took time to get camera within 24 days but the promise was 4-10 working days.

Purchased on
29 Jan 2015

Peter, Nottingham

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

As the speaker was free postage it was to be expected to wait a week for delivery. The packaging was only one layer of bubble wrap with a black covering. This allowed the speakers main box to get a little dented, but no damage to internal packaging or speaker and it sounds great.

Purchased a speaker
from Simply Electronics on 15 Feb 2015

Ian, UK

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The product was as described, delivered on time and in good packaging.

Purchased on
12 Feb 2015

Michael, Pontefract

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Arrived unused and undamaged. Very cheap but takes a long time to arrive. Not got full canon warranty but worth the risk due to big saving. Bought this camera and 2 lenses separately all arrived OK with no problems.

Purchased a digital camera
from Simply Electronics on 31 Jan 2015

M, Middlesbrough

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Absolutely terrible communications. There was no acknowledgement of order resulting in me having to contact the company to find out what's was happening. Responses seem to be automated. I doubt a real person ever read my emails. Overall the delivery time was a day or so late but the time taken to despatch the item from Hong Kong seems very, very inefficient. Once despatched communication from the parcel company was much better. And to illustrate the point I was received an emails from Simply Electronics 6 hours or so after the parcel was actually delivered. or perhaps I've been spoilt by Amazon!

Purchased on
07 Feb 2015

Pablo,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Item received in spain in two weeks without any problem

Purchased a lens
from Simply Electronics on 08 Feb 2015

Clive, Bridgend

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Extremely pleased with service, kept informed of order progess, even given an hour delivery slot which was accurate. Thanks very much.

Purchased on
11 Feb 2015

David, Malta

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Excellent in every respect - I have been purchasing camera products since January 2009 and have always experienced an efficient and reliable service offering quality products at competitive prices. Very well done!

Purchased on
29 Jan 2015

Annabel, London

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Slightly delayed delivery.

Purchased a tablet PC
from Simply Electronics on 01 Feb 2015

Adebayo, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

This is a company with incoherent approach to customer service. In one of my numerous telephone calls to get a refund from a cancelled order, which I'm yet o get, the lady I spoke to called stupid. Please stay away from this company if you don't want to have heart attack. You're better off paying extra to order from reputable companies. They kept telling me that the management only communicate with the rest of the staff by email only. Strange. You cannot cancel an order few minutes after you place it, you have to wait for 1 day and you must have a reason.

Purchased a lens
from Simply Electronics on 08 Feb 2015

Ian, UK

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Simply electronics...my advice To the buyer: If you order from SE do not be at all surprised if your product takes up to 4 weeks to arrive. This can be seen as a down side, but they are also one of the cheapest suppliers in town. So only order as long as you're prepared to wait for your item. Their customer support team are polite and always respond promptly, but they responses rarely contain any useful information on the location of your product. They do apologise and offer compensation in the way of free USB dongles etc. However they also feed you lines like 'Your order was previously upgraded to expedited shipping, but now we are upgrading to priority shipping'. They haven't done anything of course, the item could still be weeks away! To simply electronics: Please be more honest with your customers on delivery times! If a customer knows their order will take several weeks before buying you will no doubt get far less complaints!

Purchased on
26 Jan 2015

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