Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    80%

    would buy again from Simply Electronics

  • Delivery

    59%

    on time and in good order

  • Customer service

    67%

    of enquiries handled effectively

3364 reviews in the last 6 months

Haris, Nicosia

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Good service, good prices, safe delivery, the only minus is the delay on dispatch of order

Purchased on
29 Jun 2014

George, Tillicoultry

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great price, with delivery a little slower than I am used to, but all in all, acceptable when you consider the price I paid.

Purchased on
14 Jul 2014

DEREK, OFFENHAM

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

HAVE USED YOU IN THE PAST AND WILL NO DOUBT USE YOU AGAIN. DELIVERY TIME IS A BIT EXTENDED, BUT YOU CANNOT HAVE EVERYTHING

Purchased on
13 Jul 2014

Victoria,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

SE are not so great. Yes a good price but - very very slow delivery - so expect to wait a long time. Also the product is from Asia, so the plugs are different however on the plus side they send an adaptor. Don't be fooled in to thinking this is a UK based company. Dealing with them they are polite however vague, and just have standard 'sorry for the delay' 'your parcel has been dispatched' and can never give any firm detail. Mediocre service really.

Purchased on
09 Jul 2014

Richard, Milton Keynes

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Felt somewhat mislead by the fact that you were not based int he UK and were in fact based in HK.... However, I have good feedback from you customer services and the product was delivered very quickly after it was shipped - just a bit of a wait for you to initially get the stock. I do feel that you could make a very credible business but NOT hiding the fact that you are in HK... be proud of it and promote you worldwide shipping.

Purchased a camcorder
from Simply Electronics on 13 Jul 2014

Rob, Winchester

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Great value for money. Good customer services. Bear in mind things take a little longer to be delivered, but if you can wait then I recommend you use them

Purchased on
29 Jun 2014

Martin, Chester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good service - item delivered as expected.

Purchased on
15 Jul 2014

BRIAN, Sedgefield

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Customer care could not care less ordered 020714 for a holiday arrived 290714 missed good wildlife photo session.a very annoyed customer who doesn't like false promises

Purchased a lens
from Simply Electronics on 02 Jul 2014

Stephen,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I'm still waiting for the handbook!

Purchased on
09 Jul 2014

Hope, Blackpool

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Everything was fine, i loved the low prices, all up until i actually ordered from here. It took 2 weeks before the parcel was even dispatched and it began to make me wonder if it was a scam website. They didn't really keep me updated and when i emailed asking questions, they weren't exactly helpful, just kept telling me what i already knew. I understand you're a busy company, but personally i think you should get the seriously expensive items out of the way first as i began to wonder if you'd just taken my money and wasn't going to send me my camera. Also, i don't like how it's not recorded delivery, my postman just left mine in the porch without knocking, so anyone could have taken it. I think there should at least be a little indication as to not leave it places and to definitely make sure the owner gets it. If this super long delivery process was cut shorter, then yes i would buy from Simply Electronics again.

Purchased a digital camera
from Simply Electronics on 08 Jul 2014

Sue, Loughborough

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I was a bit nervous about using bank transfers at first, but Customer Service kept me totally up to date with the progress of the order and I had detailed tracking information on the courier. Parcel arrived in supreme condition. Goods can take up to ten days to arrive.

Purchased on
09 Jul 2014

Neil, Walsall

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Heard some bad reviews of them. Should make it clearer they are based in Hong Kong. Item was received in reasonable time, well packaged, & as described.

Purchased on
10 Jul 2014

Carlos, portugal

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

the only thing was the delay of the delivery. all the rest, including my queries were answered very quickly

Purchased a lens
from Simply Electronics on 01 Jul 2014

Ian, Solihull

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Overall the service was very good, the item was delivered within the time scales set out on ordering. However this was 2 weeks. Would normally expect to get the item quicker than that. Typically inside 1 week.

Purchased on
02 Jul 2014

John, london

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Don't expect a quick delivery but they do keep you informed by email mail.

Purchased on
02 Jul 2014

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