Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    88%

    would buy again from Simply Electronics

  • Delivery

    74%

    on time and in good order

  • Customer service

    76%

    of enquiries handled effectively

3758 reviews in the last 6 months

Richard, Cambridge UK

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Awful. Awful. Awful. Awful. Liars. Liars. Liars. Liars.

Purchased on
11 Apr 2015

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I called customer service 10 minutes ago and she said she'd just received an email saying it will be delivered on Friday. The conversation was not credible. If it does not arrive on Friday I will have to cancel my order.

Purchased on
11 Apr 2015

Alfred, Colchester

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

On a delivery of 4 to 10 working days it eventually arrived in 18 working days ie. ordered it 27-03-15 and arrived 23-04-15. Despite numerous phone calls, no one would give me any comments, except, it will be about 4 days after it has been processed, I was sick of hearing that. I had many conversations and emails, with no commitment at all. As customer services goes, it was non existent. Nothing wrong with the product or the price, as long as you take the delivery with a pinch of salt.

Purchased a camcorder
from Simply Electronics on 27 Mar 2015

Janet, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

They were efficient and communicated very well. We had no problems. The delivery date had to be amended but this was very easy. The parcel was tracked so we could see where it was and calculate when it would arrive.

Purchased on
07 Apr 2015

David, Belfast.

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

It took over a month to arrive but I was kept in the picture by simply electronics

Purchased a digital camera
from Simply Electronics on 26 Mar 2015

HARLEY, Corwen

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

What is their to tell. Visited the site found what i wanted at a very good price, ordered and paid. Emailed with delivery progress and one happy customer

Purchased on
12 Apr 2015

Craig, Caerphilly

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great service, great communication and smooth transaction.

Purchased on
09 Apr 2015

Dan,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Your delivery times are abysmal but I got the product in the end so I am happy

Purchased on
03 Apr 2015

Angela,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Good communication and arrived in good condition but took 20 days not 4 - 10.

Purchased on
01 Apr 2015

Mick, Felixstowe

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Web site stated product in stock ready for delivery 3-5 days. In reality, took almost a month - though this was due to manufacturer holding up delivery for product upgrade, actually getting that info from Simply Electronics is like pulling hens teeth. Very quick to reply to email sent to customer enquiries - but replies are void of any meaningful information.

Purchased on
20 Mar 2015

Mark,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Great prices, customer services response and courtesy good, just need to improve information on website so customers know the products are Asian import - would be beneficial to have improved user interface for order processing too.

Purchased on
02 Apr 2015

Jon, Bournemouth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Delivery time was slow over two weeks in the end. It does say on the website it might take this long but why does it take this long!!!@

Purchased on
01 Apr 2015

Sam, Derby

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The product price was competitive, however delivery took nearly a month! This is the issue as to why I will reconsider using simply electronics in future

Purchased a mobile phone
from Simply Electronics on 25 Mar 2015

Clive, london

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

too long to deliver. i wounldnt mind the delay if they were honest about it. they tell you ten days and three weeks later, you are still waiting

Purchased on
26 Mar 2015

Martin, Stroud

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

First class service, excellent communications

Purchased a mobile phone
from Simply Electronics on 24 Mar 2015

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