Reviews of Simply Electronics
Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.
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Overall

would buy again from Simply Electronics
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Delivery

on time and in good order
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Customer service

of enquiries handled effectively
Kerrie,
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
Satisfied
Very efficient service. Always kept me informed of progress or order
Purchased on
27 May 2013
Buyer, Hertforshire
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Unhappy
Poor Customer Services, Delivered item in 5 weeks...
Purchased a digital camera
from Simply Electronics on 17 May 2013
Confirmed purchaser
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
Satisfied
The order took too long to arrive. This is the only disadvantage.
Purchased a mobile phone
from Simply Electronics on 15 May 2013
Xux, Malta
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Satisfied
Mobile took 4 weeks to arrive... unacceptable..
Purchased a mobile phone
from Simply Electronics on 20 May 2013
John, Stoke on Trent
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
As a first time user I found website functional and quick plus good value so I took the risk.
Purchased a photography filter
from Simply Electronics on 30 May 2013
Dave,
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Satisfied
Money is taken immediately from account then order in various "hold" states for 3 weeks. Emails answered quickly but did not result in the order process being any faster - even though the website always had this item "in stock" it still took 3 weeks to make it to despatched. Finally receive an email stating "despatched - delivery in 1 working day" - this is obviously impossible as they are in HK and I am in the UK. After 1 week of it showing as despatched the tracking website still showed it as in HK. Tracking information has now disappeared from tracking website (after 4 weeks and 1 day). They also attempt to make it appear that they are located in the UK - which is dishonest too. If Simply Electronics were a bit more honest with their process and advertised that it would take 4 weeks to get round to despatching an item; AND didn't take the money before they despatch the goods then I may recommend them. As it stands the only thing going for this company is the price they are offering the goods. The ordering/delivery process needs to be quicker (see Amazon / Amamzon Marketplace) and more like a traditional online ordering process. I do not recommend this company in its current state.
Purchased a lens
from Simply Electronics on 16 May 2013
Anonymous verified purchaser
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Unhappy
the worst online experience i have ever had
Purchased on
17 May 2013
cindy, france
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Satisfied
time of deliver : > 21 business days ...
Purchased a card reader
from Simply Electronics on 16 May 2013
Anonymous verified purchaser
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Unhappy
Non delivery
Purchased on
15 May 2013
Daniel, London
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Competitive price
Purchased a mobile phone
from Simply Electronics on 16 May 2013
Anonymous verified purchaser
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Satisfied
Delivery took 3 weeks instead of 1 - 2 weeks.
Purchased on
17 May 2013
Philip, birmingham
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Overall:
No Response -
Delivery:
No Response -
Customer Service:
No Response
Excellent product and service I thought the delivery was quit long but maybe because i was'nt told it was coming from hong kong
Purchased on
17 May 2013
Tungeai,
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
No Response
veeeeeeery long time to deliver.
Purchased on
20 May 2013
Stephen, Malta
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
It took Simply Electronics a rather long time to process the order but if you're not in any particular rush then I strongly recommend this company as they offer the best prices on the market.
Purchased on
20 May 2013
Henry, Ireland
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
While Simply Electronics was much cheaper than anywhere else for the lens I purchased, the fact that it was delivered directly from Hong Kong meant I had to pay the courier €24 import duty. I still saved a lot of money despite that. It might be a good idea if Simply Electronics advised customers if their orders are being delivered directly from outside the EU.
Purchased a lens
from Simply Electronics on 20 May 2013
