Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    81%

    would buy again from Simply Electronics

  • Delivery

    60%

    on time and in good order

  • Customer service

    69%

    of enquiries handled effectively

3012 reviews in the last 6 months

elizabeth, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Took a while for parcel to be dispatched

Purchased on
01 Oct 2014

Ian, Lincoln

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

been trying to get HTC 610 for a while when i ordered it i also phoned to ensure they had stock. they didn't take payment for a week or so but over a week later from this still didn't receive my phone. i called them they said 7 to 10 days, still no phone. called again told 5 days, eventually got message saying it was on it's way. then got messed around with DPD said they could not find my address. overall first contact seemed very efficient but would cant understand they had 4 in stock at the point i ordered (they acknowledged my order straight away) so can't see why there was a delay

Purchased a mobile phone
from Simply Electronics on 18 Sep 2014

PICAROUGNE, toulouse

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

not very fast delivery, but telephone is here, and it correspond to my order

Purchased on
30 Sep 2014

RAULEY, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Not as fast as some of the others but for price they are good

Purchased on
29 Sep 2014

John, Sudbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Generally a very good experience, took a little while from order to delivery but I was kept informed at all times, able to contact them to discuss order, they were very helpful.

Purchased on
29 Sep 2014

Stephen,

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Very poor customer service, took many calls. Delivery time very very slow. +point much cheaper

Purchased a lens
from Simply Electronics on 23 Sep 2014

Dave, Oxford

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Why is delivery so slow, greater transparency of their business model is more likely to win loyalty. 'Packed and ready to ship' status followed by a weeks wait does not build trust.

Purchased on
27 Sep 2014

Paul, Brighton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

No initial response from Simply regarding delivery times. Sent message and after that everything was emmediate, may have been me, I don't always get my e-mail address correct

Purchased a digital camera
from Simply Electronics on 26 Sep 2014

shaun, Newbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

All I can say is excellent

Purchased a mobile phone
from Simply Electronics on 26 Sep 2014

Peter, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Easy to buy from and good service

Purchased a camcorder
from Simply Electronics on 22 Sep 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Best price but poor after sales. Waited 4 weeks repeated promises were never kept. It has now arrived and was in perfect condition.

Purchased on
09 Sep 2014

Pbibby, Clitheroe

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Price right but very slow delivery.10 working days

Purchased a tablet PC
from Simply Electronics on 19 Sep 2014

Paul,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Just be aware it will NOT get there as quickly as they say at the point of odering but do offer good value for money

Purchased a mobile phone
from Simply Electronics on 17 Sep 2014

Karen, Hull

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ive already recommended your company to a friend

Purchased on
18 Sep 2014

Fraser,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The item is very good and at a good price. BUT and there is a but, it took blooming ages to be dispatched and be delivered. I had to contact Simply Electronics customer service because it was stated that it would be dispatched within 4-10 days, well, it arrived 4 weeks later. Wasn't impressed at all, maybe that is why it is cheaper than other companies.

Purchased a tablet PC
from Simply Electronics on 14 Sep 2014

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