Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    88%

    would buy again from Simply Electronics

  • Delivery

    74%

    on time and in good order

  • Customer service

    76%

    of enquiries handled effectively

3741 reviews in the last 6 months

Alan, Hexham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Straightforward purchase

Purchased on
07 Apr 2015

Bruce, Evesham

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Disappointed that the product needed to be shipped from the US. Means I have to use and adapter with the power cord.

Purchased on
29 Mar 2015

Danny, Hawarden

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I ordered my Sonos play 5 & play 3 on the 19th March, after being told they would arrive within 7 to 10 days they finally arrived on April 10th, with U.S adapters not U.K ones. I've put several calls into to complain and wrote 3 e-mails. I'm still waiting for my problem to be dealt and it's now April 18th a month after I purchased the products and I still can't use my speakers. Properly, I purchased a Play 1 from curries and I'm having to use that single lead to play music through my play 5. I will never purchase from Simply electronics again.

Purchased a hi fi
from Simply Electronics on 19 Mar 2015

Nir, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Your team delivered the Sonos player 22 days after purchase I asked for a compensation on the time waited and 2 parties that did not have a sound system. I never received a reply

Purchased a wireless media streamer
from Simply Electronics on 19 Mar 2015

Debra , Pontypool

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I have sent a number of emails and spoken to operators in both Hong Kong and somewhere else in the world. I have been given mis infromation regarding my order. I have been told something and then the total opposite by another person. How this company operates mistifies me. My order was dispatched (allegedly) on the 9th April, and yes youre right, I am still waiting.

Purchased a mobile phone
from Simply Electronics on 14 Mar 2015

Darren, Newcastle upon Tyne

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Purchased camera on 22/3/15 and the web site said the camera was in stock. It was delivered on 13/4/15 in perfect condition. Not sure why it took so long to be delivered.

Purchased on
22 Mar 2015

Nigel, Crawley

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

TOOK A LONG TIME FOR GOODS TO BE DELIVERED

Purchased on
24 Mar 2015

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

SimplyE is good but courier services seem to be a law unto themselves. Still awaiting delivery.

Purchased on
01 Apr 2015

Paul, Newtownabbey

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I've saw reviews saying about length of time waiting for delivery of product, however everyday when I logged into my account it told me of every stage my camera was at, if your in a mega hurry then go elsewhere, if on the other hand your ok to wait 2-3 was then it's a great discounted store with amazing products.

Purchased a digital camera
from Simply Electronics on 19 Mar 2015

Alan, birmingham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

made the order by phone, very good person on phone, tired of online ordering

Purchased on
31 Mar 2015

Gregory, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

They seem to deliver but with a poor customer service using canned responses more than necessary.

Purchased on
29 Mar 2015

Keith,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Delivery very very slow

Purchased a tablet PC
from Simply Electronics on 21 Mar 2015

Glyn,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

This company caused me a lot of stress. Required extra security details two days after the purchase like asking for a utility bill and a copy of my passport photo. Would I recommend this company. Absolutely not! Be prepared to wait a month or more for delivery.

Purchased a tablet PC
from Simply Electronics on 20 Mar 2015

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

As I have mentioned before the delivery time was awfully long. They didn't keep their word to deliver it within the given time frame...

Purchased on
20 Mar 2015

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Ordered on the 29/03/2015, now 08/04/2015, goods still NOT arrived, that after getting told I was getting express delivery service. Not acceptable.

Purchased on
29 Mar 2015

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