Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    88%

    would buy again from Simply Electronics

  • Delivery

    74%

    on time and in good order

  • Customer service

    76%

    of enquiries handled effectively

3753 reviews in the last 6 months

Richard, Cambridge UK

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Awful. Awful. Awful. Awful. Liars. Liars. Liars. Liars.

Purchased on
11 Apr 2015

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I called customer service 10 minutes ago and she said she'd just received an email saying it will be delivered on Friday. The conversation was not credible. If it does not arrive on Friday I will have to cancel my order.

Purchased on
11 Apr 2015

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

The price was great and I was kept up to date with dispatch emails, etc. but the 3 week wait for it to arrive was very frustrating.

Purchased on
29 Mar 2015

Mariano, London

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Best price, slow delivery but it is not a problem. DPD messed up everything, they blamed simply electronics as not good company. My apologize to simply electronics team on my being rude.

Purchased on
29 Mar 2015

Alfred, Colchester

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

On a delivery of 4 to 10 working days it eventually arrived in 18 working days ie. ordered it 27-03-15 and arrived 23-04-15. Despite numerous phone calls, no one would give me any comments, except, it will be about 4 days after it has been processed, I was sick of hearing that. I had many conversations and emails, with no commitment at all. As customer services goes, it was non existent. Nothing wrong with the product or the price, as long as you take the delivery with a pinch of salt.

Purchased a camcorder
from Simply Electronics on 27 Mar 2015

Janet, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

They were efficient and communicated very well. We had no problems. The delivery date had to be amended but this was very easy. The parcel was tracked so we could see where it was and calculate when it would arrive.

Purchased on
07 Apr 2015

Denzel, Gloucester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It takes 3 weeks not 4-10 days , but product is excellent worth to wait But there is room for delivery improvement

Purchased a tablet PC
from Simply Electronics on 29 Mar 2015

darren, Ballymena N,I

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The price was exceptional. The delivery time was terrible 9 days it took. Customer service got back when queried but the Web page was hard to get in contact with at start next time will be easier

Purchased a speaker
from Simply Electronics on 10 Apr 2015

David, Belfast.

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

It took over a month to arrive but I was kept in the picture by simply electronics

Purchased a digital camera
from Simply Electronics on 26 Mar 2015

HARLEY, Corwen

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

What is their to tell. Visited the site found what i wanted at a very good price, ordered and paid. Emailed with delivery progress and one happy customer

Purchased on
12 Apr 2015

Craig, Caerphilly

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great service, great communication and smooth transaction.

Purchased on
09 Apr 2015

Renato, london

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Deliver was too long but I was kept aware all times about order status

Purchased a mobile phone
from Simply Electronics on 29 Mar 2015

Paul,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It was a long wait (nearly three weeks) but that possibility was explained on the website before I purchased - apparently it's one way they achieve low prices. I got a very good deal so it was worth the wait. Only one niggle - the power adapter is Chinese and I have no idea how the three pin British style plug supplied with it is supposed to work. I already had a USB adapter so could use the computer cable provided but otherwise I would have needed to buy one.

Purchased a tablet PC
from Simply Electronics on 29 Mar 2015

Dan,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Your delivery times are abysmal but I got the product in the end so I am happy

Purchased on
03 Apr 2015

Angela,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Good communication and arrived in good condition but took 20 days not 4 - 10.

Purchased on
01 Apr 2015

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