Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    81%

    would buy again from Simply Electronics

  • Delivery

    60%

    on time and in good order

  • Customer service

    69%

    of enquiries handled effectively

3034 reviews in the last 6 months

Silviu, Galway

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Very bad experience, poor customer service, had to wait 20 working days to get my products when I was supposed to get them in 4-10 wk days.

Purchased on
24 Sep 2014

keith, Tottenham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very easy you look and you buy

Purchased on
07 Oct 2014

Robin, Bedford

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

My phone took nearly four weeks to arrive and customer services were not able to give delivery times. The phone was eventually delivered in good order and I was impressed by by your courier DPD as soon as it was in their control the tracking information was spot on.

Purchased on
01 Oct 2014

GRAHAM, Sudbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It was all fine - I had read some bad reviews and it does seem that there communication issues for some people especially when products need to be returned - it should also be made clear than the company is not based in the UK delivery times are pretty long. My experience was fine though and queries were dealt with quickly. The DPD delivery service is fantastic.

Purchased on
10 Oct 2014

Thoralf, Sunbury-On-Thames

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

There is a seal on the box: 'do not accept this if seal is broken, unless contents are examined in the presence of the person shipping'. 1) The seal was broken, and a green 'VOID' sticker had been put on top of the broken seal; the whole thing looks dodgy 2) It was impossible to examine the contents because the broken seal could not be seen from outside the parcel

Purchased on
06 Oct 2014

Martin, Norwich

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very efficient. I like the tracking of my product, especially on arrival day - down to the minute!

Purchased on
03 Oct 2014

Sanj, Slough

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Very poor delivery service, published as 2-3 day despatch time but delivered after 3 weeks time.

Purchased on
25 Sep 2014

Ian, belfast

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

they have replied to my complaint and they have passed it on to the relevant department to deal with very prompt on geting back to me so far lets see if they follow thrugh with replacement battery but would highly recommend them excellent value for money

Purchased on
02 Oct 2014

elizabeth, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Took a while for parcel to be dispatched

Purchased on
01 Oct 2014

Ian, Lincoln

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

been trying to get HTC 610 for a while when i ordered it i also phoned to ensure they had stock. they didn't take payment for a week or so but over a week later from this still didn't receive my phone. i called them they said 7 to 10 days, still no phone. called again told 5 days, eventually got message saying it was on it's way. then got messed around with DPD said they could not find my address. overall first contact seemed very efficient but would cant understand they had 4 in stock at the point i ordered (they acknowledged my order straight away) so can't see why there was a delay

Purchased a mobile phone
from Simply Electronics on 18 Sep 2014

PICAROUGNE, toulouse

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

not very fast delivery, but telephone is here, and it correspond to my order

Purchased on
30 Sep 2014

RAULEY, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Not as fast as some of the others but for price they are good

Purchased on
29 Sep 2014

John, Sudbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Generally a very good experience, took a little while from order to delivery but I was kept informed at all times, able to contact them to discuss order, they were very helpful.

Purchased on
29 Sep 2014

Stephen,

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Very poor customer service, took many calls. Delivery time very very slow. +point much cheaper

Purchased a lens
from Simply Electronics on 23 Sep 2014

Dave, Oxford

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Why is delivery so slow, greater transparency of their business model is more likely to win loyalty. 'Packed and ready to ship' status followed by a weeks wait does not build trust.

Purchased on
27 Sep 2014

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