Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    81%

    would buy again from Simply Electronics

  • Delivery

    60%

    on time and in good order

  • Customer service

    69%

    of enquiries handled effectively

3181 reviews in the last 6 months

David, Cardiff

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Took longer than they said it would to deliver the items. Wrote to customer services, who apologised for the delay, and said it would be with me in another 4 working days, (this was after a three week wait) but this never happened! Had to contact them again, and threaten to cancel my order, but did not get a reply! Item did arrive two days after my email. Delivery company was excellent! Cheaper than anywhere else, but be prepared to wait a long time for delivery.

Purchased a wireless media streamer
from Simply Electronics on 03 Oct 2014

Victor, Malta

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

I always had very good service when i needed to call. I always had goods delivered in good condition. My complaint is that i always had to wait longer to recieve.

Purchased a mobile phone
from Simply Electronics on 17 Oct 2014

kate, crediton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

perfect!

Purchased on
20 Oct 2014

James, Welwyn

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Delivery way too slow considering when viewing and purchasing item website says usually dispatched in 2-3 days. What it doesn't make clear until after purchase is the 2-3 days refers to once the item is cleared for payment. It took over 10 days to receive the item which is don't mind provided that is clear BEFORE I part with my money.

Purchased a mobile phone
from Simply Electronics on 16 Oct 2014

Marianne, Glasgow, Scotland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Straightforward ordering and phone delivered by courier 9 working days after ordering.

Purchased a mobile phone
from Simply Electronics on 14 Oct 2014

Philip,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Their web site continually showed product in stock, yet it took nearly a month for mine to arrive. It wasn't shipped until after 3 weeks from order placement despite their promise of 2-4 day shipping. Every time I contacted them I was fobbed off with T&C's in the 2nd week and then about delays in order processing. However once product was shipped the tracking service was great, relaible and accurate and the product arrived within 2 days of shipment.

Purchased a tablet PC
from Simply Electronics on 27 Sep 2014

Peter , Milton Keynes

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Very poor in handling customer queries when asked a straight question "what is the delay in shipping" as the item purchased took over 3 weeks to be delivered

Purchased on
05 Oct 2014

Stephen, Darlington

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Was assured my product was in stock in the warehouse in Milton Keynes. Product was sent via Amsterdam and took 10 days if I knew this is wouldn't of bought it. Completely misleading information

Purchased a mobile phone
from Simply Electronics on 14 Oct 2014

Anthony, Iver

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Simple process and good value for money

Purchased on
14 Oct 2014

Kim, Stourbridge

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Was late receiving product. Waited almost a month. However was well updated with emails from them explaining the delay.

Purchased a tablet PC
from Simply Electronics on 29 Sep 2014

Ammar, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

The item was received during the period indicated on the website. They kept me informed by e-mails about the status of the order. Finally it was received at the time specified by the courier company in excellent packaging to keep the product safe.

Purchased on
11 Oct 2014

Paul, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very happy with my experience with simply electronics and would be going back again.

Purchased a tablet PC
from Simply Electronics on 13 Oct 2014

Sharath, Warrington, UK

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

The website claims to deliver products in 2-3 business days. However they took over 2 weeks and with no communication about the delay in fulfilling the order. Contacted customer service two times and were of no help. They had no clue what was happening with the order.

Purchased on
07 Oct 2014

Kellie, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Took a lot longer to be delivered than stated on the website however once I contacted customer service I received a speedy response with constant updates

Purchased a tablet PC
from Simply Electronics on 30 Sep 2014

Ian, Poole

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Excellent - thank you

Purchased on
12 Oct 2014

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