Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    82%

    would buy again from Simply Electronics

  • Delivery

    63%

    on time and in good order

  • Customer service

    70%

    of enquiries handled effectively

2961 reviews in the last 6 months

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

The accessories not compatible with the UK and the delivery took to long compared to other companies

Purchased on
11 Nov 2014

Steve, Stone UK

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very good value and this outweighs the length of time from order to delivery which was in fact the 10 working days quoted. There are comments on the web that some people had to pay import duty to clear the order. This was not the case with my order and in fact I contacted Customer Services to check that there would not be an issue. They assured me that the payment made at the time of order was complete and no further charges would be raised. Orders can be tracked and the consignment first appeared on DPD tracking service in Amsterdam. I guess this is why you should expect 7-10 working days but also why you get a significant discount on other UK camera suppliers. In my case £300 on an almost £1000 lens bringing it in line with what it would have cost in the USA where photographic equipment is invariably significantly lower pricing!

Purchased on
11 Nov 2014

David, Redditch

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

the delivery took so long 20 days not what it said on the site so i was a bit worried and frustrated

Purchased on
27 Oct 2014

Alan, Ripon

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

OK. Took a bit longer to arrive than expected

Purchased on
07 Nov 2014

Donna, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Best price & delivered within timescale promised, well definitely be using again. :)

Purchased on
11 Nov 2014

Philip, UK

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Extremely slow delivery, in the future just be honest about being out of stock, deliver on your promises, I was offered a discount but as yet this has not been paid, I don't feel peple mind waiting a couple of weeks for products when it's offered at the right price, but four weeks I feel is poor, I would buy again but would research wider options.

Purchased a mobile phone
from Simply Electronics on 25 Oct 2014

David, Cambridge

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Everything was good, only thing was the dispatch time bit slow, but to be fair it did say 10-14 days delivery and it was within this time

Purchased a tablet PC
from Simply Electronics on 10 Nov 2014

Scott, chesterfield

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

A little slow on the delivery but saved £150 on my phone so would definitely recommend

Purchased a mobile phone
from Simply Electronics on 07 Nov 2014

Adrian, Southport

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Read some reviews claiming the company was a scam, but receiving the goods in 17 days rather than 10 is not a scam it's just poor customer service. In my own experience the delivery and order status did not follow suggested timescales but the product did arrive in perfect condition. The order status varied every time I checked after the order confirmation it went to packing then to stock allocation then back to packing for 4 days before being dispatched. Clearly despite being stated as in stock I suspect the product was in transit from China once enough orders were processed in order to make shiping cost effective. I would have preferred the truth but in the end I received my product in perfect condition and it is excellent. Whether the saving is enough to warrant the wait is down to the individual, some will be prepared to pay more to get it faster others not. Bear in mind the cheapest price will invariably come at some other expense, in this case time.

Purchased on
04 Nov 2014

Tibor, UK

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

For the first look the company based in the UK. Unfortunately they are in HK. The costumer service is helpfully, they can not do anything for you, just give you an update about your order. The delivery time is really long, 2 weeks. If you need quickly, than you have to find another company. Another hand what they promising they keep it. So no problem. The product came in perfect order, the DPD sent a tracking number. For the company give a 10, because the long delivery time all togehter a 9.

Purchased a mobile phone
from Simply Electronics on 05 Nov 2014

David, Gateshead

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

advert said despatched in 2 to 3 days, took 10

Purchased on
05 Nov 2014

Angela, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Simple and as expected.

Purchased on
04 Nov 2014

Terence , Gorleston on-sea.Norfolk

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Excellent service excellent price with free postage what more can I say except a big thankyou.

Purchased on
05 Nov 2014

DAVID, HULL

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

delivery a bit long and short notice on delivery 30 mins notice change delivery day but delivered on time next day.

Purchased a tablet PC
from Simply Electronics on 27 Oct 2014

Simran, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Thank you for the brilliant service! My friends and family have now all been recorded to your site!

Purchased on
05 Nov 2014

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