Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    89%

    would buy again from Simply Electronics

  • Delivery

    76%

    on time and in good order

  • Customer service

    82%

    of enquiries handled effectively

1028 reviews in the last 6 months

rob,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Item ordered and paid for on 19th May. No mention item being shipped from Hong Kong. As of 19th June still waiting for item to be delivered despite receiving notification from courier that item would be delivered a week ago,

Purchased on
19 May 2013

Kerrie,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very efficient service. Always kept me informed of progress or order

Purchased on
27 May 2013

Buyer, Hertforshire

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Poor Customer Services, Delivered item in 5 weeks...

Purchased a digital camera
from Simply Electronics on 17 May 2013

Astrid, Rozenburg Netherlands

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Because i am satisfied with the price and the speed i got the phone

Purchased on
26 May 2013

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The order took too long to arrive. This is the only disadvantage.

Purchased a mobile phone
from Simply Electronics on 15 May 2013

Xux, Malta

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Mobile took 4 weeks to arrive... unacceptable..

Purchased a mobile phone
from Simply Electronics on 20 May 2013

John, Stoke on Trent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

As a first time user I found website functional and quick plus good value so I took the risk.

Purchased a photography filter
from Simply Electronics on 30 May 2013

Dave,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Money is taken immediately from account then order in various "hold" states for 3 weeks. Emails answered quickly but did not result in the order process being any faster - even though the website always had this item "in stock" it still took 3 weeks to make it to despatched. Finally receive an email stating "despatched - delivery in 1 working day" - this is obviously impossible as they are in HK and I am in the UK. After 1 week of it showing as despatched the tracking website still showed it as in HK. Tracking information has now disappeared from tracking website (after 4 weeks and 1 day). They also attempt to make it appear that they are located in the UK - which is dishonest too. If Simply Electronics were a bit more honest with their process and advertised that it would take 4 weeks to get round to despatching an item; AND didn't take the money before they despatch the goods then I may recommend them. As it stands the only thing going for this company is the price they are offering the goods. The ordering/delivery process needs to be quicker (see Amazon / Amamzon Marketplace) and more like a traditional online ordering process. I do not recommend this company in its current state.

Purchased a lens
from Simply Electronics on 16 May 2013

Aaron, Malta

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Satisfied with the price and service

Purchased a digital camera
from Simply Electronics on 22 May 2013

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

the worst online experience i have ever had

Purchased on
17 May 2013

cindy, france

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

time of deliver : > 21 business days ...

Purchased a card reader
from Simply Electronics on 16 May 2013

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Non delivery

Purchased on
15 May 2013

Daniel, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Competitive price

Purchased a mobile phone
from Simply Electronics on 16 May 2013

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Delivery took 3 weeks instead of 1 - 2 weeks.

Purchased on
17 May 2013

Philip, birmingham

  • Overall:
    No Response
  • Delivery:
    No Response
  • Customer Service:
    No Response

Excellent product and service I thought the delivery was quit long but maybe because i was'nt told it was coming from hong kong

Purchased on
17 May 2013

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