Reviews of Simply Electronics

Simply Electronics logo

Simply Electronics’s reputation, according to verified Simply Electronics customers who purchased in the last 6 months.

  • Overall

    88%

    would buy again from Simply Electronics

  • Delivery

    74%

    on time and in good order

  • Customer service

    76%

    of enquiries handled effectively

3767 reviews in the last 6 months

Richard, Cambridge UK

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Awful. Awful. Awful. Awful. Liars. Liars. Liars. Liars.

Purchased on
11 Apr 2015

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I called customer service 10 minutes ago and she said she'd just received an email saying it will be delivered on Friday. The conversation was not credible. If it does not arrive on Friday I will have to cancel my order.

Purchased on
11 Apr 2015

Martin, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Do not buy from this company. They do not give their address, nor respond to complaints. All contacts are ignored. Beware. I am still trying to return the phone.

Purchased a mobile phone
from Simply Electronics on 30 Mar 2015

Scott, Uk

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I would never use Simply electronics again or ever recommend. I received my ordered item that obviously used but was told it was new. I have sent 3 emails and made 2 phone calls and still cannot get the returns address. The phone number on the website does not work (fake number) and all emails that do get come from a strange account that you can't reply to. This company in my opinion is really dodgy. I've finally had a reply now but still want pointless info before I can have returns address. I am now going to report this to my credit card company and the ombudsman as it's totally unacceptable. STAY AWAY!

Purchased on
13 Apr 2015

Jeffrey, Cardiff,south Wales

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Everything on simply Electronics web site is a complete lie. It is not a UK based company and they do not deliver from the UK,they are an import company based in Hong kong. They claim to deliver the products in 2-3 days,took me over 3 weeks and several phone calls before i received my item. Everytime i spoke to the customer service department they just lied to me,that was if i could understand anything they were saying as they did not speak English. Completely rubbish web site and service it should be shut down. Do not use this company..

Purchased a tablet PC
from Simply Electronics on 30 Mar 2015

michael, tunbridge wells

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

the company sent out a empty box only with cables and plug in it, but there was no phone, and they have had loads of e-mails and they are not doing anything if getting my money back or getting replacement. and customer services people are so rude when trying to explain what is going on, and they keep hanging up on you.

Purchased on
11 Apr 2015

Alan, Woking

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Buying is easy. Prices are Good. Waiting to get the order sent out was a little too long. DPD delivery communication was inaccurate and frustrating.

Purchased on
07 Apr 2015

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

The price was great and I was kept up to date with dispatch emails, etc. but the 3 week wait for it to arrive was very frustrating.

Purchased on
29 Mar 2015

Mariano, London

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Best price, slow delivery but it is not a problem. DPD messed up everything, they blamed simply electronics as not good company. My apologize to simply electronics team on my being rude.

Purchased on
29 Mar 2015

Alfred, Colchester

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

On a delivery of 4 to 10 working days it eventually arrived in 18 working days ie. ordered it 27-03-15 and arrived 23-04-15. Despite numerous phone calls, no one would give me any comments, except, it will be about 4 days after it has been processed, I was sick of hearing that. I had many conversations and emails, with no commitment at all. As customer services goes, it was non existent. Nothing wrong with the product or the price, as long as you take the delivery with a pinch of salt.

Purchased a camcorder
from Simply Electronics on 27 Mar 2015

Janet, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

They were efficient and communicated very well. We had no problems. The delivery date had to be amended but this was very easy. The parcel was tracked so we could see where it was and calculate when it would arrive.

Purchased on
07 Apr 2015

Robert, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

I requested delivery on Monday 20 April which was confirmed by DPD - the parcel did not turn up and I had waited in all day. No notificatin received that it was not going to be delivered that day. It arrived on Tuesday 21 April

Purchased on
03 Apr 2015

Denzel, Gloucester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It takes 3 weeks not 4-10 days , but product is excellent worth to wait But there is room for delivery improvement

Purchased a tablet PC
from Simply Electronics on 29 Mar 2015

darren, Ballymena N,I

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The price was exceptional. The delivery time was terrible 9 days it took. Customer service got back when queried but the Web page was hard to get in contact with at start next time will be easier

Purchased a speaker
from Simply Electronics on 10 Apr 2015

David, Belfast.

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

It took over a month to arrive but I was kept in the picture by simply electronics

Purchased a digital camera
from Simply Electronics on 26 Mar 2015

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