Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    95%

    would buy again from Appliances Direct

  • Delivery

    89%

    on time and in good order

  • Customer service

    82%

    of enquiries handled effectively

4772 reviews in the last 6 months

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I have still not received my appliance!! It's taking almost a week past the expected delivery date to have receipt of my product!!

Purchased on
11 Apr 2014

Roger, Cardiff

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

They told me that it would be delivered on the 12th April but it arrived on the 14th. Otherwise I am quite satisfied with the service and would use them again..

Purchased on
11 Apr 2014

Tracie, Essex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Quality and service

Purchased on
11 Apr 2014

stuart, Romford

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Did not like them trying to trick me into giving bank account details to claim my" free" 1 month insurance which would then have cost £11.00 a month,item was only £100.00

Purchased on
11 Apr 2014

Jill, Stalbridge

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

We purchase all of our appliances from you as they are cheaper than other companies. They are delivered on time and the delivery men are polite and efficient.

Purchased on
10 Apr 2014

Jackie , Northantsp

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Kept up to date with delivery all way through. Price was good and competitive. In stock so no waiting

Purchased on
10 Apr 2014

alan, new forest

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

good contact and kept me informed on delivery and ordering.

Purchased a cooker hood
from Appliances Direct on 10 Apr 2014

Paul, Weston super mare

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Past products have been good! But shame on you for selling this one had to doctor it to make the cover stay on! very poor for the money!!... Would never recommend Britannia to anyone, and would not buy anything of this make again!.. Sad to say.....

Purchased a cooker hood
from Appliances Direct on 10 Apr 2014

Katrina, Cullompton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Wrong colour sent, so we called and they said they would send the correct one but we decided to keep it anyway

Purchased a washing machine
from Appliances Direct on 10 Apr 2014

Craig, Nelson

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ease of use and value for money

Purchased a washing machine
from Appliances Direct on 10 Apr 2014

June, Sunbury on Thames

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I was happy with the product and service.

Purchased on
09 Apr 2014

Tracey, Tilbury essex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Easy to order quick to dispatch. Good communication

Purchased on
09 Apr 2014

Anne, Newcastle

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great customer service

Purchased on
09 Apr 2014

Ally, Millar

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

good purchase

Purchased a fridge freezer
from Appliances Direct on 08 Apr 2014

sue, pwllheli

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

excellent on time within 5 mins

Purchased on
08 Apr 2014

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