Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    87%

    on time and in good order

  • Customer service

    78%

    of enquiries handled effectively

4517 reviews in the last 6 months

John, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy website and ordering. Arrived well within the specified date. Well packaged. Would not hesitate to use Appliance Direct again.

Purchased on
14 Oct 2014

PETER, CREWE

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

delivered in good time but box a bit battered but may have been courier but item inside ok

Purchased on
14 Oct 2014

Sara, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent service thank you!!

Purchased on
14 Oct 2014

Ronald, Hemel Hempstead

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Top class service

Purchased a dehumidifier
from Appliances Direct on 14 Oct 2014

Robert, Stafford.

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

This delivery arrived badly packed, could have been damaged in transit, lucky it was not.

Purchased on
14 Oct 2014

Neil, Fleet

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Ordered 13/10 with acknowledgment email stating delivery would be 14/10. Was not despatched until 14/10, arrived 15/10. A technical query about another product was answered very quickly and efficiently.

Purchased a cooker hood
from Appliances Direct on 14 Oct 2014

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

This has been my first purchase following a recommendation from a friend. I will use in future.

Purchased on
14 Oct 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

great own label product, disappointing that customer services could not be bothered to reply to a question about the unit.

Purchased on
14 Oct 2014

john, bolton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

our goods were delivered on time and in perfect condition, very happy with the service

Purchased on
14 Oct 2014

Thomas, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Used AD numerous times now for tv, kitchen appliances, etc and found their products and delivery great, it does get annoying when they ring to confirm delivery details when you've had 3 emails and 2 texts when in fact all they're trying to do is sell warranty but apart from that I wouldn't go anywhere else

Purchased a TV
from Appliances Direct on 14 Oct 2014

Geoff, Llanelli

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very efficient service

Purchased on
14 Oct 2014

Debbie, Street

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Online ordering very simple. It was good to see stock levels. Would have liked free delivery though

Purchased a microwave
from Appliances Direct on 14 Oct 2014

Tracy, Shropshire

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Only slight irritation was delivered a day later than expected, but did not prove a problem for us.

Purchased a dehumidifier
from Appliances Direct on 14 Oct 2014

Kate, Deal, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

This is the third product we have brought from you. Great company delivery dates can be changed at the click of a button and customer services I spoke to where excellent and sorted the issues out quickly. Really happy with the company and we will be using you again in the future.

Purchased a washer dryer
from Appliances Direct on 14 Oct 2014

Carl, Southampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I used the internet so easy to use. I had follow up calls and text about delivery.... Brilliant customer service

Purchased on
14 Oct 2014

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