Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    87%

    on time and in good order

  • Customer service

    79%

    of enquiries handled effectively

4161 reviews in the last 6 months

James, Buxted

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Purchased the appliance on line and it was delivered.

Purchased on
25 Sep 2014

Noel , Sheffield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No fuss,easy to order straight forward website.

Purchased on
25 Sep 2014

Fiona, Bromley

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Super efficient service and prompt delivery.

Purchased on
25 Sep 2014

Seb, Skemersdale

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Is very quick resposibility for my order

Purchased on
25 Sep 2014

Claire, Bakewell

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fast and efficient

Purchased a cooker
from Appliances Direct on 25 Sep 2014

Louis, N

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

smooth

Purchased a dehumidifier
from Appliances Direct on 24 Sep 2014

Lorna, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy to buy, easy to track delivery, clear guidelines about delivery service. Just disappointed with delivery guys who did not unpack until asked to do so, and did not take off all the sticky plastics protections which took me some time to completely clear. Not worth the time to complain.

Purchased on
24 Sep 2014

Liz, Manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I am not pleased with what I bought, however my experience with the company has been fine. The site is easy to use, and the delivery was as described.

Purchased on
24 Sep 2014

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Easy transaction / fast delivery / excellent.

Purchased on
24 Sep 2014

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very efficient

Purchased on
24 Sep 2014

Bernie, Wirral

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Uncomplicated buying experience. Appreciated courtesy call before delivery.

Purchased on
24 Sep 2014

lee,

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Appliances direct was very good, how ever the delivery company was useles, the wouldn't bring it up the stairs to the apartment even tho I was assured this was ok. The delivery driver said "don't do stairs mate"

Purchased a fridge freezer
from Appliances Direct on 24 Sep 2014

Drumadd, Diss

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Appliances Direct are not on par with Appliances Online (AO) when it comes to delivery. Delivery by courier City Link a nightmare! They left a card but not through letterbox and drove off as we arrived, the driver making out he had not seen us. Arranged on-line next day delivery as we were unable to speak to anyone at City Link but then found out (the following day), via tracking, that the driver had in fact left our item with a random neighbour the previous day but failed to fill out the card accordingly ........ If you want a recommendation use DPD

Purchased on
24 Sep 2014

Frank, Aberdeen

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I have bought appliances from them before with no problems or worries as to the quality of the items

Purchased on
24 Sep 2014

Brian, Blackpool

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Had no trouble getting all the information and help I needed , prices are very good too

Purchased a kitchen accessory
from Appliances Direct on 24 Sep 2014

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