Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    88%

    on time and in good order

  • Customer service

    80%

    of enquiries handled effectively

4068 reviews in the last 6 months

Marilyn, Leyland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Third product I purchased from Appliances Direct in a matter of a week. Excellent service on each occasion. Malb

Purchased a dishwasher
from Appliances Direct on 09 Sep 2014

Anne, Strathaven

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great selection. Tracking and information on delivery first class including a text to give a 2 hour window of approximate delivery on the day.

Purchased on
09 Sep 2014

Louise, Devon

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fast and efficient service. They keps mewell informed of delivery. Good customer support.

Purchased a washing machine
from Appliances Direct on 09 Sep 2014

Donna, Leeds

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy to order on line. It would be good if a standard telephone number or a mobile number could be used in case of queries.

Purchased on
09 Sep 2014

john, london

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

very easy to order phone calls and internet very good

Purchased a cooker
from Appliances Direct on 09 Sep 2014

Garry, Solihull

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Firstly they had a great choice of TV's and they could not be beaten on price. I saved £100+ over any other offer. The order did not turn up on the Saturday booked and if I had not chased it up I would have wasted a day waiting for the delivery as nobody let me know. They were also a bit slow to sort it out, I did not find out what had happened until the Tuesday, as customer service do not appear to have direct contact with despatch. Looking at other reviews the only negatives they get are in this area so in my opinion they should really look at this process. Having said that they delivered the item at the second attempt on time and as a gesture of goodwill they refunded the delivery charge.

Purchased a TV
from Appliances Direct on 09 Sep 2014

Cathy, Guildford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Didn't like the fact company rang to check order from a withheld number. Also didn't like being pushed about why I didn't want to pay for an extended warranty. Was none of their business.

Purchased on
09 Sep 2014

campbell, aberdee

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Brilliant service used them before for other appliances and will again

Purchased a cooker hood
from Appliances Direct on 09 Sep 2014

Kassie, Cambridgeshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

We had a small problem, they sorted it straight away. I would highly recommend them.

Purchased a fridge
from Appliances Direct on 09 Sep 2014

Sheila, West Bromwich

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy to order and keep well informed by email from beginning on delivery information. Great being able to choose delivery day and was told of delivery slot first thing in the morning and arrived in that time. Very competitive prices, would have no hesitation in recommending.

Purchased on
09 Sep 2014

Geoff, liverpool

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Again, a first class experience from order to delivery

Purchased a cooker
from Appliances Direct on 09 Sep 2014

Gloria, London W

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I applied by internet and the response was quick ,the item arrived promptly.

Purchased on
08 Sep 2014

Katherine, Crowle, Scunthorpe

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

It was extremely easy to order the product, and it arrived very quickly, well packaged. The only little "if", was in the instruction manual, on installing the hob, it tells you about a seal used to put round the hob. There was no seal included in the package. I 'phoned customer services, who, to be fair, sent a package a couple of days later. Unfortunately, it was completely the wrong part that they sent. I didn't really need the part, but it would have been nice to have the correct one to start off with.

Purchased on
08 Sep 2014

Simon, Cumbria

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Used several times and always happy with service.

Purchased on
08 Sep 2014

Patricia, Portsmouth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very easy to order, and was very quick in coming.

Purchased on
08 Sep 2014

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