Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    87%

    on time and in good order

  • Customer service

    78%

    of enquiries handled effectively

5593 reviews in the last 6 months

Eileen, Ossett

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Found the prices a lot cheaper than the high street. Goods were delivered before the date stated and to a place I requested so I didn't have to wait in.

Purchased a tumble dryer
from Appliances Direct on 20 Nov 2014

ken, St.Helens

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Appliance not delivered on date stated, but after contacting Appliances Direct, was quickly sorted. Good customer service!

Purchased an air purifier
from Appliances Direct on 20 Nov 2014

Alan, Gloucester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good service

Purchased an oven
from Appliances Direct on 20 Nov 2014

Malcolm, Ilford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Friends and family have used Appliances Direct before and since this purchase and have always been totally satisfied with both price and service.

Purchased on
20 Nov 2014

Michael, Ealing (W5) London

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Good experience overall. Delay in delivery was a bit of an inconvenience but otherwise no other hiccups.

Purchased on
20 Nov 2014

Clive, Stalbridge

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Paid extra for next day delivery. Turned up two days after ordering but no refund of overnight carriage charges.

Purchased on
20 Nov 2014

Alison, Basingstoke

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

I was disappointed that it took 14 days from ordering to delivery, and it would have been courteous to e-mail an apology for the delay, instead of me having to ring, as I genuinely thought it must have been lost in the post! You shouldn't guarantee 5 days arrival if this is not possible!

Purchased on
19 Nov 2014

dan, london

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

easy to order and goods well packed

Purchased on
19 Nov 2014

Lyn, Bath

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

amazing - only took 2days to deliver - living on my own you forget how much you use a microwave - thank you

Purchased on
19 Nov 2014

Terry, Chorley

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Great customer services

Purchased on
19 Nov 2014

steve, edinburgh

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Fine but oven arrived in bubble wrap instead of a nice box. Couldn't tell if it was new, old, broken or in good order.

Purchased an oven
from Appliances Direct on 19 Nov 2014

Jo, Coventry

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Rang at 5.10 in the evening on tues after blowing my cooker up, oven delivered 9.15 Thursday morning. I was contacted and kept informed of delivery time, which meant I wasn't stuck in all day waiting for a delivery. Very happy with the service and friendly , helpful staff..jo

Purchased an oven
from Appliances Direct on 19 Nov 2014

Ken, Salisbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Have used them before and it works for us.

Purchased on
19 Nov 2014

Lesley, Peterlee, Co Durham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent quick and easy delivery

Purchased on
19 Nov 2014

Antony, Bishops Stortford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very efficient, very prompt, very good. Thank you.

Purchased on
19 Nov 2014

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