Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    88%

    on time and in good order

  • Customer service

    76%

    of enquiries handled effectively

5385 reviews in the last 6 months

Kim, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Second time ordering from you. First time was a disaster as the product delivered was broken and the you had nothing to replace it with. Took me 3 days to get what I needed in the middle of a heat wave. This time, delivery was a day late, wouldn't refund a fair amount on delivery, and the window seal showed up cracked.

Purchased on
25 Jun 2015

dee, Perthshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Effortless. Great service. Kept us informed. Choice of delivery dates. Highly recommend.

Purchased a freezer
from Appliances Direct on 25 Jun 2015

Michael, Erith

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great

Purchased an air conditioning unit
from Appliances Direct on 25 Jun 2015

lynn, lowestoft

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

so well packaged .quick delivery great company

Purchased on
25 Jun 2015

Peter, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Good

Purchased on
25 Jun 2015

Susan, Swansea

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Items always delivered on time and well packaged. Description of items on line is very accurate.

Purchased an air conditioning unit
from Appliances Direct on 24 Jun 2015

Chris, Gartcosh

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I found it easy to change the delivery date to suit my needs. Friendly staff.

Purchased a fridge freezer
from Appliances Direct on 24 Jun 2015

Dorothy, Kendal

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I was very impressed with the company, they phoned me to double check my order. Good customer service

Purchased a microwave
from Appliances Direct on 24 Jun 2015

Val, Peterborough

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very helpful and efficient.

Purchased on
24 Jun 2015

Ian, Cornwall

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great service but the delivery men rushed the job and weren't very customer focused

Purchased a tumble dryer
from Appliances Direct on 24 Jun 2015

Helen, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

They were great on phone and was taken through order and told when delivery would be and got a phone call to let me know when it was going to be delivered. Great service.

Purchased on
23 Jun 2015

Roger, New Quay

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent service

Purchased on
23 Jun 2015

Maureen, Rochdale

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very easy to order and a very polite gentleman rang me to explain delivery etc.

Purchased on
23 Jun 2015

Keith,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

see your own records 1st delivery missed with no explanation or phone call hrs. wasted next delivery attempt arrived late evening and with no notice. item was in it own box but box had obviously been around the van few times will never use this crowd again

Purchased a microwave
from Appliances Direct on 23 Jun 2015

Elizabeth, Sedgefield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fast, lots of delivery updates and helpful installers.

Purchased a washing machine
from Appliances Direct on 23 Jun 2015

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