Reviews of Appliances Direct
Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.
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Overall
would buy again from Appliances Direct
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Delivery
on time and in good order
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Customer service
of enquiries handled effectively
Steve, Neath
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
Satisfied
First TV arrived damaged. Appliances Direct customer services handled my problem very professionally. Kept me informed all the way through.
Purchased a TV
from Appliances Direct on 18 Apr 2013
Dan , Plymouth
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Value & service
Purchased a freezer
from Appliances Direct on 18 Apr 2013
Chris, Hackney
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
online service and delivery
Purchased a hob
from Appliances Direct on 18 Apr 2013
Josephine, Glasgow
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
No Response
Would have been a 10 however due to the delivery not being on time I lost hours at work and got no satisfaction from customer services.
Purchased a washer dryer
from Appliances Direct on 17 Apr 2013
Sarah, Cheltenham
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
No Response
delivery was not on day promised but a day later
Purchased on
17 Apr 2013
Mohammed , Bolton
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
No Response
Item was Recieved damaged whilst I was away on business, when I came to open it (7 days later) it was damaged. So I contacted the company and they refused a refund etc. After a few days of complaining I was authorised a return but was charged a horrendous £59 for collection of the item. Bought the item from currys and it came within 3 days instead of two weeks (appliances direct) and it wasn't damaged, the delivery company even took the packaging off and checked it before they left :)
Purchased a freezer
from Appliances Direct on 17 Apr 2013
Kate, London
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Was good, relatively quick
Purchased a washer dryer
from Appliances Direct on 17 Apr 2013
Flan, SS43Ry
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Overall:
Unhappy -
Delivery:
Unhappy -
Customer Service:
Unhappy
You did not deliver on 2 dates and do not get back to as promised, abysmal service
Purchased a TV
from Appliances Direct on 17 Apr 2013
Warren, London
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
No Response
Excellent customer service and ease of purchase. Should ensure high standards of service from their delivery supplier.
Purchased on
17 Apr 2013
Jim, France
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
Satisfied
Appliances direct need to advise customers on their website that they do not accept sterling debit/credit cards with an outside UK address
Purchased an oven
from Appliances Direct on 17 Apr 2013
Edward, Wimborne
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
Satisfied
Very competitive price - excellent service
Purchased a fridge freezer
from Appliances Direct on 17 Apr 2013
Christopher, Kingston-upon-Thames
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
You gave us brilliant service and fielded my dithering over delivery dates very patiently. The chaps who brought the fridge worked quickly and efficiently and kept me informed of their arrival time.
Purchased a fridge freezer
from Appliances Direct on 16 Apr 2013
Steve, London
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
Appliances Direct is excellent all round.
Purchased a microwave
from Appliances Direct on 16 Apr 2013
Confirmed purchaser
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Overall:
Satisfied -
Delivery:
Satisfied -
Customer Service:
No Response
service
Purchased a washer dryer
from Appliances Direct on 16 Apr 2013
Claire, Bury St Edmunds
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Overall:
Satisfied -
Delivery:
Unhappy -
Customer Service:
Satisfied
I chose a delivery date that was a couple of weeks later than the day I purchased it and it was not delivered on this day however with 1 email that evening I got a response early the following morning to arrange the delivery.
Purchased an oven
from Appliances Direct on 16 Apr 2013
