Reviews of Appliances Direct

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Everything went smoothly from order to delivery.

• Overall:
  Unhappy
• Delivery:
  Unhappy
• Customer Service:
  No Response

The appliance was not delivered on the day you said it would be and turned up 2 days later, no way of checking where it was online and no contact from you - so next time I will go elsewhere, probably appliancesonline who have a really good service and have never let me down!

• Overall:
  Unhappy
• Delivery:
  Satisfied
• Customer Service:
  No Response

Paid nearly £45 to Appliances Direct for recycle, disconnect & connect service they advertised on their website. Deliverymen feigned ignorance & told me they couldn't & wouldn't do this. When customer services told them I had indeed paid for this service, they pretended my plumbing was faulty & still refused. Customer service said they wouldn't refund me & that as it was past 5pm "they were going home", & couldn't call me back for 3 days (it was bank holiday). Finally after being reduced to tears (I was due to go in hospital for major surgery a few days later) - deliverymen reluctantly agreed to do the disconnect/connect that I'd paid for. It was obvious that there was absolutely nothing wrong with my plumbing, but customer services was quite prepared to let their delivery guys waltz off without recycling, disconnecting or connecting - and had no intention of refunding me. Disgusting attitude, will never use this company again.

• Overall:
  Unhappy
• Delivery:
  Unhappy
• Customer Service:
  Unhappy

i paid for next day delivery and got my item 5 days later. I contacted them by email and more than a week later i still havent received a reply.

• Overall:
  Satisfied
• Delivery:
  Unhappy
• Customer Service:
  Satisfied

Although appliances direct sent out on time, using parcel force is not recommended, it's an all day delivery time and wasn't delivered on day specified, I waited in all day and parcel force said they attempted delivery which they DID NOT!! Had to wait in on another day (all day again) for "second" delivery!! Not great for £9.95!

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Expectation on product and delivery were met.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

I haven't had any problem with the service so 10 out of 10 is my answer

• Overall:
  Satisfied
• Delivery:
  Unhappy
• Customer Service:
  No Response

Would have got More, but they told me delivery times were between 7am-9.30am and did not arrive until12.10 pm. So only negative

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Right on time. Friendly service.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Every aspect of our purchase was as we expected

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  Satisfied

very pleased with product

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

have bought before and always had a good experience

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Very pleased with the service received

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

It was all brilliant but you can't give a 10 can you?

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

good price and service