Reviews of Appliances Direct

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Very pleased with delivery men, very helpful and polite.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  Satisfied

absolutely - I got the product I wanted at a price I could afford. The service/delivery excellent. All expectations were met.

• Overall:
  No Response
• Delivery:
  No Response
• Customer Service:
  No Response

My problem wasn't really with appliances direct but more with their chosen courier company who promised to deliver on the Wednesday but then didn't deliver till 2 days later. Over a week after I'd ordered.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Some of my friends would prefer to visit showrooms to view products first hand rather than buy over the internet. They would not be influenced by any recommendation.

• Overall:
  Unhappy
• Delivery:
  Unhappy
• Customer Service:
  Satisfied

took 7 days to obtain refund for faulty goods and then not refunded for delivery !!! Have reordered from another company

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

fast and brilliant.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

ease of website use, flexible competetive finance option

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  Satisfied

Prompt trouble free delivery -two delivery guys were great and took packaging away!

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  Satisfied

Missing 3d glasses were sent immediately.

• Overall:
  Satisfied
• Delivery:
  Satisfied
• Customer Service:
  No Response

Everything went smoothly from order to delivery.

• Overall:
  No Response
• Delivery:
  No Response
• Customer Service:
  No Response

Good services

• Overall:
  Unhappy
• Delivery:
  Unhappy
• Customer Service:
  No Response

The appliance was not delivered on the day you said it would be and turned up 2 days later, no way of checking where it was online and no contact from you - so next time I will go elsewhere, probably appliancesonline who have a really good service and have never let me down!

• Overall:
  Unhappy
• Delivery:
  Satisfied
• Customer Service:
  No Response

Paid nearly £45 to Appliances Direct for recycle, disconnect & connect service they advertised on their website. Deliverymen feigned ignorance & told me they couldn't & wouldn't do this. When customer services told them I had indeed paid for this service, they pretended my plumbing was faulty & still refused. Customer service said they wouldn't refund me & that as it was past 5pm "they were going home", & couldn't call me back for 3 days (it was bank holiday). Finally after being reduced to tears (I was due to go in hospital for major surgery a few days later) - deliverymen reluctantly agreed to do the disconnect/connect that I'd paid for. It was obvious that there was absolutely nothing wrong with my plumbing, but customer services was quite prepared to let their delivery guys waltz off without recycling, disconnecting or connecting - and had no intention of refunding me. Disgusting attitude, will never use this company again.

• Overall:
  Unhappy
• Delivery:
  Unhappy
• Customer Service:
  Unhappy

i paid for next day delivery and got my item 5 days later. I contacted them by email and more than a week later i still havent received a reply.

• Overall:
  Satisfied
• Delivery:
  Unhappy
• Customer Service:
  Satisfied

Although appliances direct sent out on time, using parcel force is not recommended, it's an all day delivery time and wasn't delivered on day specified, I waited in all day and parcel force said they attempted delivery which they DID NOT!! Had to wait in on another day (all day again) for "second" delivery!! Not great for £9.95!