Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    96%

    would buy again from Appliances Direct

  • Delivery

    90%

    on time and in good order

  • Customer service

    83%

    of enquiries handled effectively

3439 reviews in the last 6 months

Paul, Shrewsbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Everything to expectation except a bit higher than expected noise level

Purchased a cooker hood
from Appliances Direct on 19 Apr 2013

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Misleading information given by the order department with regards to the LPG conversion kit supplied with this product Sales staff contacted Hotpoint for confirmation it was supplied order department said that it was not included. I got on to Hotpoint myself for further confirmation order department then apologised. Kit fitted full working order.

Purchased a cooker
from Appliances Direct on 19 Apr 2013

stephen, redditch

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

fast / good price / good delivery/good communication

Purchased a TV
from Appliances Direct on 19 Apr 2013

johnny, forshall

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

I have answered no to the question about the condition of the appliance because it had a slight dent on the door. It is not a problem as far as I can tell.

Purchased on
19 Apr 2013

Ian, Birmingham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent service, delivery on time. Competitive prices,

Purchased a TV
from Appliances Direct on 19 Apr 2013

Jess, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Because the ordering and delivery were seemless - delivered when stated with a courtesy text to let me know approximate time. Easy to track delivery on-line

Purchased a fridge freezer
from Appliances Direct on 18 Apr 2013

Angela, Carmarthen

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Exceptionally pleased with the item. Must be good when mt husband likes it!!!

Purchased a hob
from Appliances Direct on 18 Apr 2013

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

don't really like recommending companies to friends especially if I have used them just once

Purchased a fridge freezer
from Appliances Direct on 18 Apr 2013

Clare, Hessle

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

It was easy to find item I was looking for, the item was at a good price and the delivery charge was reasonable.

Purchased a cooker hood
from Appliances Direct on 18 Apr 2013

norman, gillingham. kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

good customer service

Purchased a TV
from Appliances Direct on 18 Apr 2013

Matt, Pembrokeshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

smooth transaction.

Purchased a tumble dryer
from Appliances Direct on 18 Apr 2013

John,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very efficient service at good price.

Purchased on
18 Apr 2013

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Every part of the process was easy and efficient.

Purchased on
18 Apr 2013

jane, sowerby bridge

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

reliability

Purchased a dishwasher
from Appliances Direct on 18 Apr 2013

Liz , Halifax

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Delivered on time, will be buying the other appliances from Appliances Direct

Purchased a microwave
from Appliances Direct on 18 Apr 2013

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