Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    86%

    on time and in good order

  • Customer service

    77%

    of enquiries handled effectively

3230 reviews in the last 6 months

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

DO NOT BUY FROM THIS COMPANY - £175 down the drain. Shocking customer service, upon opening the delivery of a kitchen sink for installation, I now find it's broken in half. I rang Appliances Direct and they refused to give a replacement saying their returns policy states that if defects aren't discovered within 5 days of delivery, you can't return the item. Disgusting, I will probably have to take this to an ombudsmen service or even court. Save yourselves the trouble and don't buy anything from these criminals.

Purchased on
09 Dec 2014

Mark, Dawlish

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Have used AO several times, always very good service and delivered on time. The website is easy to use too.

Purchased on
03 Dec 2014

David, Gosport

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No interest in customer satisfaction.

Purchased on
03 Dec 2014

Ruth, Poole

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Efficient, excellent customer service, could choose delivery date, delivered carefully.

Purchased on
03 Dec 2014

Janice, manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Smooth transaction and fast delivery

Purchased on
03 Dec 2014

Michelle , Angus

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great service, machine was delivered next day.

Purchased a washing machine
from Appliances Direct on 03 Dec 2014

keith, pembroke

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

exerlent

Purchased a freezer
from Appliances Direct on 03 Dec 2014

david, south Wonston

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

The promise of a call back in 24hours didn't materialise, so I'm stuck with a dehumidifier that doesn't work.

Purchased a dehumidifier
from Appliances Direct on 03 Dec 2014

Linda, Co Durham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I had no problem at all dealing with Appliances Direct everyone I spoke to was very helpful I would recommend anyone buying a washing machine arranges for dismantling the old one as well as installing the new one. I couldn't get the old hose off the cold water pipe, everything else was disconnected I asked the driver from Arrow but he used the old hose on connection. He set the machine away it seemed okay he left and I noticed the machine was leaking. I contacted Appliances Direct who tried to contact Arrow and was told an urgent message was left but no one got in touch. I called a plumber who disconnected the old hose and reconnected the new one it took him ten minutes.

Purchased a washing machine
from Appliances Direct on 03 Dec 2014

jackie, London

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

The oven was delivered four days late, leaving me without an oven and when it did arrive I was disappointed that it did not have two shelves and that the grill tray is expected to double up as an oven shelf.

Purchased on
03 Dec 2014

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

All excellent except the deliverer - citylink - asked that they try a neighbour - didn't happen and the box left outside, front of house and overnight. Was really lucky it was still there the following day.

Purchased on
03 Dec 2014

ann , cwmbran

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

good prices fast delivery no problems whatsoever

Purchased on
03 Dec 2014

Chris, Beccles

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Product not 'as new', as advertised. It arrived in very flimsy cardboard box which was probably cause of product being cracked. Contacted Appliances Direct to arrange return and refund and later found that the product is available new, direct from Bosch UK for next day delivery for only £1.17 more than the, supposedly, A1 item from Appliances Direct. Product from Bosch UK arrived well packaged and included fitting instructions and 4 screws whereas Appliance Direct box was missing instructions and 1 screw. Quality control failed to see that contents of package were incomplete and should, therefore, not have been described as 'as new'. Appliances Direct advertise that their price for the Bosch Stacking Kit shows a saving of £19.97 but in fact by purchasing direct from Bosch UK one saves £8.01 on the item and £5.00 on delivery.

Purchased on
03 Dec 2014

Rosie, Edinburgh

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy to order. Arrived as expected and was kept informed about delivery times.

Purchased a dehumidifier
from Appliances Direct on 03 Dec 2014

Elaine, Plymouth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

delivered v quickly and kept informed

Purchased on
03 Dec 2014

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