Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    88%

    on time and in good order

  • Customer service

    76%

    of enquiries handled effectively

5252 reviews in the last 6 months

Evan, Snowdonia

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Tried to cancel online but that didn't work, clearly there is no real time connection between their website and the warehouse.

Purchased on
19 Aug 2015

Ian,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

always first class

Purchased on
19 Aug 2015

susan, leicester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very happy would buy again

Purchased a hob
from Appliances Direct on 19 Aug 2015

alan, Usk, S. Wales

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

first class service, when ordering they rang back to see if everything was ok and rang to say about delivery and the courier also rang just before delivery. A very good service.

Purchased a washing machine
from Appliances Direct on 19 Aug 2015

Darren, Helston

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I bought a shop return, apart from possibly missing a pit of packing film over the control I can't tell any difference from a 'perfect' model. So it was better than I expected,delivery was fast,efficient and considerably cheaper than some other vendors. communication from Appliances Direct was timely and courteous. Very satisfied and I have already recommended them to friends and associates.

Purchased on
19 Aug 2015

Claire, Crawley

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Appliances Direct were superb but the courier originally tasked with delivery was beyond appalling

Purchased a dishwasher
from Appliances Direct on 19 Aug 2015

John, Chalfont St Peter

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

they have no responded to my return request

Purchased a dehumidifier
from Appliances Direct on 18 Aug 2015

John, Rochester

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Easy to contact. Sorted out late delivery promptly.

Purchased on
18 Aug 2015

Stephen, Halifax

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Delivered late but on the delivery date.

Purchased a freezer
from Appliances Direct on 18 Aug 2015

philip, manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No problems at all

Purchased on
18 Aug 2015

susan, bedford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

very quick delivery, have purchased quite a few items and never had any problems

Purchased on
18 Aug 2015

WW, Huddersfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Order confirmed by a phone call by a very friendly sales lady Wish the delivery men were as cheerful

Purchased a tumble dryer
from Appliances Direct on 18 Aug 2015

Sue, Northampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fast and efficient and best prices.

Purchased on
18 Aug 2015

martin , newcastle

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Was a bit annoyed when i was told my appliance wont be delivered on the agreed date. But was finaly delivered a bit aerlier than suggested.

Purchased on
18 Aug 2015

Chris , Overseal

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Brilliant!! On the Three occasions I have bought from Appliances Direct I have had a great experience, both on line and in store this company excel in customer service. I would have absolutely no hesitation recommending Appliances Direct.

Purchased on
18 Aug 2015

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