Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    88%

    on time and in good order

  • Customer service

    81%

    of enquiries handled effectively

3801 reviews in the last 6 months

Gillian, Broomfield, Kent.

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

It was good, with one problem. It didn't come when we were told it would. And as our old freezer was no longer working, it was a big problem for us.

Purchased a freezer
from Appliances Direct on 22 Jul 2014

Sarah, Shrewsbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great that you have the option to pay monthly. Friendly delivery men that inform you before they arrive to make sure you are in!

Purchased a freezer
from Appliances Direct on 22 Jul 2014

Shirley, Oakham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I ordered on Monday and it was delivered on Wednesday, great service. The communication from the carrier was second to none, a 2 hour delivery slot, fantastic.

Purchased on
22 Jul 2014

Patrick, Whitehaven

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Poor customer services , ordered 3 appliances off you on 07.07.14 and was told they would be delivered on 23.07.14 when my order never turned up I phoned to be told it was not coming today and would be 28.07.14 well it never came that day and when I phoned yet again to be told it won't be now till 29.07.14 now. Wait and see if it turns up I am not holding my breath.

Purchased a fridge freezer
from Appliances Direct on 22 Jul 2014

vicki, chorley

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Not bad. The extra add ons to your final payment are obviously where they make they money! Delivery was good, however we didn't receive the text 30 mins prior to their arrival.

Purchased a washing machine
from Appliances Direct on 22 Jul 2014

Terence, Oxted, surrey

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Delivered with small dents and scratches. Obviously the delivery guys were well down the road when discovered. Also noticed that they had badly scratched my hallway when dragging out the old appliance.

Purchased on
22 Jul 2014

Brian, Wigan

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Appliances direct have provided an excellent service with a speedy prompt delivery many thanks to them

Purchased an air conditioning unit
from Appliances Direct on 21 Jul 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I never received my product. It was sent to the wrong address. On trying to change the address the customer services adviser refused to correct the mistake say he couldn't. You've now lost my custom to dehumidifier uk who managed to post it same day and I received it the next day. Thank you to them.

Purchased on
21 Jul 2014

Michelle, Woodbridge

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Found them very reliable, product arrived on time as expected.

Purchased on
21 Jul 2014

Paul, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great company, delivered on time at a great price,

Purchased on
21 Jul 2014

Roma , Burton on Trent

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

The appliance that was delivered didn't work. When we phoned customer services, we were told to fill in an online form to report the faulty goods. We did that and then waited and waited but no-one got back to us. We telephoned customer services again and was told that someone would get back to us. They didn't. We phoned the following day again and they arranged to have the faulty appliance collected. On the phone they told us they would pick it up Monday 28th July but they sent us an email to say they would be collecting Friday 25th July. I took the day off work on the Friday but no-one came. I am now again waiting (its Monday) for the collection to be made. Appalling customer service and the appliance doesn't work.

Purchased an air conditioning unit
from Appliances Direct on 21 Jul 2014

james , St Helens

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

After waiting 4 weeks for the product to be delivered we were disapointed to find that the chiller had been damaged in transit. However, we received a perfect replacement the next day.

Purchased on
21 Jul 2014

Dennis, Windsor

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The returns process is a complete nightmare. I have had to arrange a courier and ship the item at my own expense. This is very annoying because I do not believe the item I ordered is fit for purpose. The returns address is not on the Royal Mail Database and was a nightmare trying to arrange an online courier.

Purchased on
21 Jul 2014

Terence, Luton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent.

Purchased on
21 Jul 2014

Beryl, Essex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

it was so easy just ordered the item on line something I do not usual do and it was delivered straight to me, handy, as at present due to operation cannot go out and look around.

Purchased on
21 Jul 2014

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