Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    87%

    on time and in good order

  • Customer service

    79%

    of enquiries handled effectively

4085 reviews in the last 6 months

Mark, Oldbury

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

First one was dropped by delivery driver, but replaced next working day.

Purchased on
14 Sep 2014

Angela, Shrewsbury UK

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great. I needed the appliance asap and Appliances Direct was able to fulfill this need. Other places required over 5-7 days for delivery and that would not work. Thank you.

Purchased a washing machine
from Appliances Direct on 12 Sep 2014

ELAINE, IPSWICH

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very pleased with prompt service. An offer of a Saturday delivery(for a price), was appreciated.

Purchased on
12 Sep 2014

mark, oldbury

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Overall very very good apart from the delivery driver dropping the hob and smashing it, but replaced next working day.

Purchased on
12 Sep 2014

Carol, Malmesbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent

Purchased an oven
from Appliances Direct on 11 Sep 2014

Wilbur, Cardiff

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

1st class service, should offer free delivery on all item.

Purchased on
11 Sep 2014

Julian, Headley, Hampshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Efficient and simple. Customer services were very helpful in trying to locate an alternative machine when the first model was discontinued and came up with the same design with better tech at a cheaper price. Delivery info was plentiful, accurate and adhered to. Delivery team was helpful. Simple, effective and hassle free, just as it should be.

Purchased a washing machine
from Appliances Direct on 11 Sep 2014

Karen, Gravesend

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Was sent a message saying the delivery team would contact me by 8pm the night before delivery with a time slot. This did not happen, nor did I receive a message the day of the delivery. My husband had to stay awake all day having worked a night shift and getting home in the early hours, so he wasn't too impressed. When I tried to find out details via the website, there seemed to be conflicting details as to who was actually delivering the appliance.

Purchased a cooker
from Appliances Direct on 11 Sep 2014

Barry , Felixstowe

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent online service and delivery drivers excellent Always shopped at currys online and In store not anymore Service I've received compared to the above was secound to none Highly recommend you won't be dissopointed

Purchased on
11 Sep 2014

Kate, Manchester

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Delivery date was changed from 29th August to 12th September with no explanation so we were without a fridge freezer for 2 weeks longer than anticipated. Delivery drivers didn't offer to unpack the item and put it in position and weren't very happy when I asked them to!

Purchased on
11 Sep 2014

Garry, Manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

excellent service

Purchased a TV
from Appliances Direct on 11 Sep 2014

John, Kilmarnock

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good service would use again

Purchased a washing machine
from Appliances Direct on 10 Sep 2014

Tui, Maidstone

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

I was not happy with the currier service company

Purchased a dishwasher
from Appliances Direct on 10 Sep 2014

Jacqui, Harrow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

website is easy to navigate and this allowed for the ease of purchase. The dates available for delivery was also easy to use. Emails confirming purchase and delivery excellent along with the phone call and text message giving time slot. All this made it so much easier to plan for the delivery..

Purchased a tumble dryer
from Appliances Direct on 10 Sep 2014

John, Brighton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Simple hassle free purchasing but I did have to wait in all day for the delivery.

Purchased on
10 Sep 2014

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