Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    88%

    on time and in good order

  • Customer service

    80%

    of enquiries handled effectively

3909 reviews in the last 6 months

Christopher, Prescot

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I was happy with Appliances Direct until I had a problem with the logistics partner. I received conflicting information between internet and telephone and it cost me over £10.00 to get it sorted. Even then I didn't get an answer it just tuned up when we had hoped it would. I asked for an explanation and reimbursement of costs and have heard nothing since

Purchased a dishwasher
from Appliances Direct on 22 Aug 2014

Karen, Derby

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Web site easy to navigate. Ordering process was simple and straight forward . This is my first experience and would definitely buy from them again .

Purchased a TV
from Appliances Direct on 22 Aug 2014

Sue , London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Bit of a delay in delivery but otherwise fine.

Purchased on
22 Aug 2014

jonathan, sheffield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Second time I've used them and on both occasions not a problem with a good value for money

Purchased on
22 Aug 2014

Bob, Braintree

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Prompt service, well packaged product.

Purchased on
22 Aug 2014

lorraine, West sussex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

They did what it said on the label. Quick and efficient delivery good price

Purchased a microwave
from Appliances Direct on 22 Aug 2014

Cathryn , London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Did not deliver on the day, and couldn't be bothered telling me. If I had not checked with the delivery company myself, I wouldn't have known. When I tried to rearrange the delivery, they were unable to do it in a way that suited me (guarantee delivery before 4pm), although their delivery company were able to do that, and did. Their text telling me when it would arrive on the delivery day arrived after the equipment. The delivery company is quite good - check their website, and just ignore Appliances Direct once you have the shipping number. They are just useless middlemen with poor software and a bad attitude to service.

Purchased on
22 Aug 2014

Hakeem, Bicester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Service is excellent , informed about delivery at what time and date well done

Purchased on
21 Aug 2014

Patricia, Dukinfield, Cheshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Efficient service. Appreciated emails telling me about the delivery, which was on time.

Purchased a cooker hood
from Appliances Direct on 21 Aug 2014

Tracy , Poole Dorset

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very good communication with regard to the purchase but appeared to be a very long delivery date from the point of order via the internet.

Purchased a fridge freezer
from Appliances Direct on 21 Aug 2014

Alison, Huddersfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I checked on the phone that my old washing machine would be disconnected and the new one connected, and I paid for this service online. However, upon arrival, the delivery men said they had been told not to do disconnections as they had "once flooded another customer's kitchen". I showed them the email print-out as proof so they did carry out the disconnection, but neither seemed confident and it was a bit of a struggle...

Purchased a washing machine
from Appliances Direct on 21 Aug 2014

Hew, Wigtown

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

no complaints , delivery on time as promised. Completely satisfied.

Purchased on
21 Aug 2014

Heather, Tiverton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Efficient. Thankyou

Purchased on
21 Aug 2014

Stefan, London, Croydon

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

This is my first time shopping from this site, and I'm very happy. Thank you!

Purchased a washer dryer
from Appliances Direct on 21 Aug 2014

John, Esher

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Best Value and desire to help with alternative in the past when not in stock.

Purchased on
21 Aug 2014

Previous 1 3 4 5 6 7 8 9 10 11 261

Forgotten your password?

More products

  1. Breadmakers
  2. Camcorders
  3. Coffee Makers
  4. Cookers
  5. Desktop Computers
  6. Digital TV Recorders
  1. Dishwashers
  2. DVD Players
  3. DVD Recorders
  4. Freezers
  5. Fridge Freezers
  6. Fridges
  1. Games Consoles
  2. Headphones
  3. Hi Fis
  4. Home Cinema Systems
  5. Irons
  6. Kettles
  1. Landline Phones
  2. Microwaves
  3. Ovens
  4. Printers
  5. Radios
  6. Sat Navs
  1. Speakers
  2. Toasters
  3. Tumble Dryers
  4. TV Stands and Mounts
  5. Vacuum Cleaners
  6. Washer Dryers
See all products