Appliances Direct Reviews

The Appliances Direct headquarters

94%

Would buy again
from Appliances Direct

599 Appliances Direct customers answered the question:

“Would you buy again from Appliances Direct?”

94% said Yes Read ‘yes’ reviews »

6% said No Read ‘no’ reviews »

Read all customer reviews »

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90%

happy with delivery

1000+ customers answered the question:

“Were you happy with delivery and condition of the products?”

90% said Yes Read ‘yes’ reviews »

10% said No Read ‘no’ reviews »

81%

happy with customer service

418 customers answered the question:

“If you contacted customer services, did they handle your query effectively?”

81% said Yes Read ‘yes’ reviews »

19% said No Read ‘no’ reviews »

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

excellent retailer very quick responce

Purchased on 03 Nov 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Yes

Had a problem with the order on the website and were worried we'd ordered it twice, easily sorted by Customer Services (we hadn't). Cooker delivered with no problems at all.

Purchased on 02 Nov 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

Excellent service, great online price delivered very quickly.

Purchased on 31 Oct 2009

Anonymous verified purchaser

Would buy again? No

On time and in good order? No

Good customer service? No

I presonal did not recieve good sevice in regards the machine - It was delivery 22 days after pucrhase thereforelater than the 10 days gurantee that was mentioned on your website

Purchased on 30 Oct 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

Great retailer.

Purchased a dishwasher
from Appliances Direct on 30 Oct 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Yes

I have had some poor experiences previously with on line ordering of white goods. This was 1st time I have purchased from appliance direct and within 2 hours of ordering I was sent a text with the delivery date. On day of delivery I was called with an approximate time. Great buy saved £150 of RRP and great service.

Purchased on 30 Oct 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? No

Good customer service? Yes

it wasn't delivered on time but we did recieve an email from customer services saying it would be delayed 2-3 weeks. After this time we still hadn't heard anything so we contacted customer services and they were very helpfull in chasing up the order.

Purchased a cooker hood
from Appliances Direct on 30 Oct 2009

jimmy, co durham

Would buy again? Yes

On time and in good order? Yes

Good customer service? No

i had problem with duplicate order which was not handled very well by customer services

Purchased an oven
from Appliances Direct on 29 Oct 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

Very good service

Purchased a dishwasher
from Appliances Direct on 29 Oct 2009

Andy, Chesterfield

Would buy again? No

On time and in good order? Yes

Good customer service? No

Poor communications fron seller after buying on line.All contact initiated by us to find out what was happening with order. Cancelled one item off original order due to it not being in stock. When delivery finally arrived one item, out of 3 still on order, was missing. After several calls and little information finally was told that the item was not put on delivery and could'nt be delivered for 4 days. Decided to cancel the item but have still had no confirmation of a refund.

Purchased a washing machine
from Appliances Direct on 28 Oct 2009

Anonymous verified purchaser

Would buy again? No

On time and in good order? No

Good customer service? No

DO NOT USE THIS COMPANY THEY ARE A BUNCH OF COWBOYS

Purchased on 28 Oct 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

excellent service.

Purchased on 28 Oct 2009

John, Hustanton

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

Prompt delivery by two persons.

Purchased a dishwasher
from Appliances Direct on 28 Oct 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

Excellent site.

Purchased on 28 Oct 2009

Anonymous verified purchaser

Would buy again? Yes

On time and in good order? Yes

Good customer service? Didn't answer

Very competetive price. Reasonable waiting time for delivery and certainly very professional, courteous and efficient upon delivery to fourth floor of a block of flats, unpackaging product carefully, getting me to check product and removing packaging. Would definitely use this company again.

Purchased on 27 Oct 2009

Headquarters:

Appliances Direct
Common Road,
Huthwaite,
Notts,
NG17 2JL

Tel: 0844 412 4500