Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    88%

    on time and in good order

  • Customer service

    79%

    of enquiries handled effectively

4688 reviews in the last 6 months

Robert, Enfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy

Purchased on
23 Oct 2014

Patricia , Romford

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Products turned up late. Supposed to have been delivered within 3 days. Took over a week.

Purchased on
23 Oct 2014

Kevin, Cambridgeshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent experience

Purchased on
23 Oct 2014

Tricia, Nantwich

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent, swift, informative service and the two men who brought the machine - and took our old one away for recycling as agreed- were very friendly and hard-working.

Purchased a washing machine
from Appliances Direct on 22 Oct 2014

Pavol, Bristol

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Delivered on time. No issues.

Purchased on
22 Oct 2014

Gill, Poole

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Extremely efficient and friendly. Easy to use website and assurance with emails and a phone call with regard to my order. Over all I was very impressed with the service given.

Purchased a fridge
from Appliances Direct on 22 Oct 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

same comments as above

Purchased on
22 Oct 2014

clive, york

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

every part of the deal worked perfect

Purchased a cooker hood
from Appliances Direct on 22 Oct 2014

Kevin, SW London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Quick delivery, item as described

Purchased on
22 Oct 2014

John , Guisborough, Cleveland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Competitive price, easy to order and delivered as specified.

Purchased on
22 Oct 2014

Anna , Rothesay

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good

Purchased on
22 Oct 2014

Terence, Tetney. NE Lincs

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Delivered promptly and exactly as described

Purchased on
22 Oct 2014

jamie, West Sussex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Hadn't used this firm before, but generally very pleased with their efficient and friendly service. The delivery guys were a bit sleepy, bless them (it was early), but otherwise very good!

Purchased a washing machine
from Appliances Direct on 22 Oct 2014

Brummer, Lanarkshire, Scotland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Had a small issue with my item that occurred within the 28 days and their customer services team was great. Website is very helpful and all the info you need is there, no need to go looking for the information. They have it all there for you to see. Different department opening hours, phone numbers, returns policies and procedures along with links to manufacturers contact details for returns and support too. Wish all websites and companies were this organised. I mean good customer service is what results in repeat and happy customers.

Purchased on
22 Oct 2014

Julie, Kendal

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I previously worked on a holiday park in Scotland in a semi rural area and found that when we ordered fridges or whatsoever from your company we were kept informed about the delivery and it was always delivered on time. This is why I used this company again and found it to be just as efficient. Nothing more frustrating than not knowing when and how long your order will take to arrive.

Purchased on
22 Oct 2014

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