Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from Appliances Direct

  • Delivery

    87%

    on time and in good order

  • Customer service

    78%

    of enquiries handled effectively

4512 reviews in the last 6 months

john, bolton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

our goods were delivered on time and in perfect condition, very happy with the service

Purchased on
14 Oct 2014

Thomas, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Used AD numerous times now for tv, kitchen appliances, etc and found their products and delivery great, it does get annoying when they ring to confirm delivery details when you've had 3 emails and 2 texts when in fact all they're trying to do is sell warranty but apart from that I wouldn't go anywhere else

Purchased a TV
from Appliances Direct on 14 Oct 2014

Geoff, Llanelli

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very efficient service

Purchased on
14 Oct 2014

Debbie, Street

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Online ordering very simple. It was good to see stock levels. Would have liked free delivery though

Purchased a microwave
from Appliances Direct on 14 Oct 2014

Tracy, Shropshire

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Only slight irritation was delivered a day later than expected, but did not prove a problem for us.

Purchased a dehumidifier
from Appliances Direct on 14 Oct 2014

Kate, Deal, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

This is the third product we have brought from you. Great company delivery dates can be changed at the click of a button and customer services I spoke to where excellent and sorted the issues out quickly. Really happy with the company and we will be using you again in the future.

Purchased a washer dryer
from Appliances Direct on 14 Oct 2014

Carl, Southampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I used the internet so easy to use. I had follow up calls and text about delivery.... Brilliant customer service

Purchased on
14 Oct 2014

Rich, Meopham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered on line. Received text to say when and what date delivery would be made. Item delivered on time. Excellent service.

Purchased on
13 Oct 2014

David, west bromwich

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Delivery was poor, 24 hours late to the text message I received. No explanation ....? I suggest you change your delivery partner, its doing your business no good at all.

Purchased on
13 Oct 2014

kenneth,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Web site is not easy to use I tried to add postage but could not do it

Purchased on
13 Oct 2014

Shirley, Herne Bay, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very friendly and helpful on other end of phone and English. Phoned up to say I wouldn't be in the day they had appointed and immediately arranged a different day and very polite about it.

Purchased an oven
from Appliances Direct on 13 Oct 2014

susan, bedford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

always deliver on time, good prices

Purchased a TV
from Appliances Direct on 13 Oct 2014

Frederick, Enfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Mainly 'on line' but kept in touch with progress and delivery.

Purchased on
13 Oct 2014

Maureen, Birmingham

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Shambles from the beginning! Ordered two items .only received one and this was damaged-had to be returned. The other item is showing as been received (which is incorrect) now having to go through long wait while this is being investigated

Purchased on
13 Oct 2014

Kotak, Harrow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

N/A

Purchased on
13 Oct 2014

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