Reviews of Appliances Direct

Appliances Direct logo

Appliances Direct’s reputation, according to verified Appliances Direct customers who purchased in the last 6 months.

  • Overall

    96%

    would buy again from Appliances Direct

  • Delivery

    90%

    on time and in good order

  • Customer service

    83%

    of enquiries handled effectively

3462 reviews in the last 6 months

gillian, pontypool

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

everything went very well..considering i have not bought much of the internet before

Purchased an oven
from Appliances Direct on 12 May 2013

Florence, Sheffield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very happy with purchase & service.

Purchased a vacuum cleaner
from Appliances Direct on 10 May 2013

Posturite, Berwick

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Still have an issue with delivery costs, paid for next day, got standard delivery.

Purchased on
10 May 2013

L, Surrey

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Found service to be good - delivery was ok although drivers were unhappy taking old appliance away even though i had paid for the service and had cleared the appliance of water prior to its collection.

Purchased on
09 May 2013

Patricia , London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Good price, good service from Appliances Direct. I would not recommend the fitting service Hyde Park Corner for the following (and other) reasons: 1 Fitting service booked for Friday afternoon between 2.00pm and 5.00pm. I was called at 3.30pm on that day to cancel. The reason which was eventually given was a vehicle break down. 2.Rebooked for the following week. The fitter drilled three holes straight through the wall - he gave the excuse that the wall was thin. It is not that thin and the thickness could have been judged by looking at the depth of the brickwork before he commenced drilling. It took my husband a few hours to "make do" after the fitter had left.

Purchased on
09 May 2013

Kathryn, Grassington

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

just a wonderful service i knew the night before what time slot i had in the morning and also an hour before delivery very pleasant and obligeing could not have asked for any more brilliant

Purchased on
09 May 2013

Jenny, Kirkby-in-Ashfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent all round service and price

Purchased a fridge freezer
from Appliances Direct on 09 May 2013

David, London

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Everything very good except that the delivery was late as the driver got lost and couldn't find my block of flats.

Purchased on
08 May 2013

John, Edinburgh

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good value & prompt delivery

Purchased a washer dryer
from Appliances Direct on 08 May 2013

Chris, Bury St.Edmunds

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

did what they said they would

Purchased on
08 May 2013

Brian, Haverhill

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

no one has contacted us regarding missing parts

Purchased on
08 May 2013

andrew, west london

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

easy to use, order information.

Purchased on
08 May 2013

Trevor , Leigh on Sea

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

We ordered appliance on mon it was with us on thur a phone call with a delivery slot and it was here on time Thanks

Purchased on
07 May 2013

Michele, Enfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy to view, easy to order.

Purchased a hob
from Appliances Direct on 07 May 2013

Bob , Newcastle upon Tyne

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Fast and efficient service.

Purchased an oven
from Appliances Direct on 07 May 2013

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