Reviews of Direct TVs

Direct TVs logo

Direct TVs’s reputation, according to verified Direct TVs customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Direct TVs

  • Delivery

    89%

    on time and in good order

  • Customer service

    85%

    of enquiries handled effectively

290 reviews in the last 6 months

janette, pontypool

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

cant find any faults at all

Purchased on
06 May 2013

Nick, Lancashire

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Once you get through to the customer services department they are ok but trying to get through is just ridiculous. I paid for the express postage service for a Saturday delivery on the Thursday before and I had to pick the product up from a post office on the following Thursday. 2 presentations missed. Evidently they ship direct from BenQ and their systems were down so the only way they knew there was an order was when I phoned up after the bank holiday weekend and spoke to a clueless sales person. Shambles would expect better.

Purchased a projector
from Direct TVs on 03 May 2013

chris, Barry

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Previous experience. Back up after sales good

Purchased on
28 Apr 2013

Alison, Ambleside

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Quality, value & service.

Purchased a TV
from Direct TVs on 23 Apr 2013

Adrian, Surrey

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Missed delivery time and only got the product on my sons birthday even when I paid express delivery. I now have to try and return the product as the power button has failed.

Purchased on
19 Apr 2013

Joe, Motherwell

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Excellent service and the price was superb.

Purchased a home cinema system
from Direct TVs on 21 Apr 2013

Philip, Belfast

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I had to wait a couple of days for stock even though it was supposed to be in stock. Otherwise I would have given a ten.

Purchased on
19 Apr 2013

Ian, Harlow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great value and very easy to order

Purchased on
19 Apr 2013

liam, tipperary

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

excellent service easy to deal with and very cheap

Purchased a home cinema system
from Direct TVs on 17 Apr 2013

gillian, manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

easy to order, good customer service and quick delivery.

Purchased a TV
from Direct TVs on 16 Apr 2013

Barbara, Winchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy, fast efficient service and a brilliant price

Purchased a TV
from Direct TVs on 15 Apr 2013

Jeremy, Mirfield

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

I wanted to exchange my TV for a larger screen and contacted customer services they still haven't got back to me and I had to chase them on saturday morning. I have found this unacceptable customer service

Purchased on
11 Apr 2013

George, Huddersfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

They did everything they said they do.

Purchased a set top box
from Direct TVs on 10 Apr 2013

melvyn , newport gwent

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

very poor customer services.

Purchased a TV
from Direct TVs on 10 Apr 2013

Tony, Kilmarnock

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

No issues whatsoever. Great value for money.

Purchased a TV
from Direct TVs on 09 Apr 2013

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