Reviews of Laptops Direct

Laptops Direct logo

Laptops Direct’s reputation, according to verified Laptops Direct customers who purchased in the last 6 months.

  • Overall

    95%

    would buy again from Laptops Direct

  • Delivery

    92%

    on time and in good order

  • Customer service

    84%

    of enquiries handled effectively

1462 reviews in the last 6 months

Limited, Shropshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Great service , at good prices.

Purchased on
22 Jul 2014

jonathan, beddis

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I have used laptops direct twice, both times for my childrens birthday present, both times the item was been delivered quicker than expected and with emails and tracking letting me know what is happening. Good prices too, I will be using again shortly

Purchased on
21 Jul 2014

Ron,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good website, straightforward ordering, dispatch and delivery. Battery well packed.

Purchased on
18 Jul 2014

David, Cambridge

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Really good. Used them before this purchase and would use them again.

Purchased on
18 Jul 2014

Rachael, coventry

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I paid to have microsoft office installed, all I had to do was activate it, when it arrived there was a virus on it and the technical support team spent 6 hours correcting it on line, the customer service team, whilst very friendly, just pushed me round various numbers.

Purchased a laptop
from Laptops Direct on 18 Jul 2014

Per, Ishoej, Denmark

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Your company handeled my case like I expected you to do.

Purchased on
18 Jul 2014

Neil, Southampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Received courtesy call to say product was being despatched - arrived within 24 hours. Linked to Laptops Direct via Toshiba official site - so I'm sure Toshiba must be happy to recommend them!

Purchased a tablet PC
from Laptops Direct on 17 Jul 2014

dee, lowestoft

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very smooth, fast service, choice of delivery options, instant email updates. I liked the website as it was much easier to navigate than PC world and curries. Nice range of laptops to choose from.

Purchased on
17 Jul 2014

Alan, Barrows

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

great customer and 1 day delivery

Purchased on
17 Jul 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

I inadvertently ordered the wrong type of machine and contacted customer services to try to return the machine and order a server type machine - however I was told that as I had ordered for a business that was not possible. Poor customer service in my opinion.

Purchased on
16 Jul 2014

r,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Fine, except I paid for it using a euro card and at the last minute was told it would be taken out of my account in pounds. You need to say upfront that it's going to be pounds whether you like it or not (I'm in Ireland, having it delivered to Ireland). When I asked if I could change payment the response was No, it's too late. Not good enough. I've paid exchange rate fees needlessly.

Purchased on
16 Jul 2014

Edna, Aylesford, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I ordered by internet and had no direct contact with anyone, but everything went smoothly and the delivery was very quick. I certainly have no complaints

Purchased on
16 Jul 2014

Mike,

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

efficient ordering and god delivery shame that the product has packed up after less than 2 weeks

Purchased a laptop
from Laptops Direct on 15 Jul 2014

Paul, Oxford

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Playstation had a faulty fan 2 hours into use. I tried calling and telling them but I got sent from person to person. Second day I got a helpful assistant who helped me replace the unit.

Purchased a games console
from Laptops Direct on 15 Jul 2014

Malcolm , Sutton Coldfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Excellent service

Purchased on
15 Jul 2014

Previous 1 3 4 5 6 7 8 9 10 11 98

Forgotten your password?

More products

  1. Breadmakers
  2. Camcorders
  3. Coffee Makers
  4. Cookers
  5. Desktop Computers
  6. Digital TV Recorders
  1. Dishwashers
  2. DVD Players
  3. DVD Recorders
  4. Freezers
  5. Fridge Freezers
  6. Fridges
  1. Games Consoles
  2. Headphones
  3. Hi Fis
  4. Home Cinema Systems
  5. Irons
  6. Kettles
  1. Landline Phones
  2. Microwaves
  3. Ovens
  4. Printers
  5. Radios
  6. Sat Navs
  1. Speakers
  2. Toasters
  3. Tumble Dryers
  4. TV Stands and Mounts
  5. Vacuum Cleaners
  6. Washer Dryers
See all products