Reviews of Laptops Direct

Laptops Direct logo

Laptops Direct’s reputation, according to verified Laptops Direct customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Laptops Direct

  • Delivery

    91%

    on time and in good order

  • Customer service

    80%

    of enquiries handled effectively

1775 reviews in the last 6 months

Bernard, Bournemouth

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Watch out for them upselling "pre-system checks" and their own obscure anti-virus software. They added it to my order although I didn't want it, then after I phoned to cancel (which was all fine) it delayed the arrival by a day so I didn't get until after Easter, a pain as I planned to set it up over Easter. But their prices and product range are much better than say PC World.

Purchased on
17 Apr 2014

BERNARD , EAST HAM, LONDON

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Its a handy piece of equioment

Purchased on
16 Apr 2014

Paul, Fareham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Quick and accurate service. Got over the extra sales for the bolt on bits...

Purchased on
16 Apr 2014

jason, portsmouth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

no issues

Purchased on
16 Apr 2014

Elizabeth, Tandragee

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I rate the service to be 1st class in every way.

Purchased a router
from Laptops Direct on 16 Apr 2014

John, Kettering

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good price Quick delivery kept me informed

Purchased on
16 Apr 2014

Taj, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

They offer good value deals with option of added warranty at decent price.

Purchased on
16 Apr 2014

V, Reading

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

There is always room for perfection.

Purchased on
15 Apr 2014

John,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

They resolved a late delivery OK-ish but caused the problem in the first place and did not provide adequate tracking info.

Purchased on
15 Apr 2014

Aideen, Dublin

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

I was a business customer that was not offered the same consumer protection as a regular consumer. I reported a fault with the computer and asked for a direct swap. I was told they had to test the unit bfore they could replace it. It was unfit for purpose and I am expected to pay for something that never worked and will take weeks to sort out. It was an awful customer service experience. They also only managed to read email where I wanted to get a replacement unit, but missed the one where i asked for it to be picked up. The agent assigned to my case never contacted me before going home on a bank holiday weekend leaving the matter unresolved.

Purchased on
14 Apr 2014

Jay, Worthing

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Good service, rapid delivery

Purchased on
14 Apr 2014

Mark, Chesterfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

Excellent dealings as ever with laptops direct.

Purchased on
14 Apr 2014

Pete, Calne

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I ordered at 5pm it was delivered at 9am the following day

Purchased a desktop computer
from Laptops Direct on 14 Apr 2014

Helen, Brecon

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The product was delivered quickly and the cheapest I could find.

Purchased on
14 Apr 2014

Sandra, Cleveleys

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I've used them before and never had any problems with their service or the products

Purchased on
14 Apr 2014

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