Reviews of Laptops Direct

Laptops Direct logo

Laptops Direct’s reputation, according to verified Laptops Direct customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Laptops Direct

  • Delivery

    91%

    on time and in good order

  • Customer service

    81%

    of enquiries handled effectively

1708 reviews in the last 6 months

Justina, Bexleyheath

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I contacted customer services about the problems I had with my purchase. Was offered a better item and was promised it would be exact as I wanted unfortunately the second item arrived in the same condition as the first one. When contacted the customer services again I was promised that someone would contact me asap and solve my problem. It's been a week now and I haven't heard from Laptops direct. So finally decided to give up and never use their servises again.

Purchased on
24 Jun 2015

Paul, Birmingham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good delivery, good communication via email.

Purchased on
23 Jun 2015

breda , dublin ireland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

fast and efficient

Purchased on
22 Jun 2015

Chris, Isle of Man

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Excellent. To explain why I would not recommend them to a friend - it's because I'm in business. I prefer to tell my customers I will get them a laptop and I go to Laptops Direct for the laptop I want.

Purchased a laptop
from Laptops Direct on 22 Jun 2015

Neale, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

It was the best price I could find for the item. It's excellent and it arrived ahead of schedule.

Purchased on
22 Jun 2015

al, ferndown

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No issues of any concern but Zuu Tech Support which provide a month's free support through Laptops Direct do not give me any confidence at all after 2 simple questions that I have submitted.

Purchased on
19 Jun 2015

Nadine, Bournemouth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy

Purchased a laptop
from Laptops Direct on 19 Jun 2015

james, Norton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

I can't fault Laptops direct, there was a little issue with my order and delivery, however, this was sorted promptly and professionally. Thank you Laptops Direct, I will, and have highly recommended you to my friends and family.

Purchased on
19 Jun 2015

Sam, Gwynedd

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I never knew such a thing as a power pack to charge a phone existed until I saw the email from Laptops Direct - good marketing!!!!!

Purchased on
18 Jun 2015

marion, cheshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered product it arrived before the time stated

Purchased on
18 Jun 2015

Bruce, Northans

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

This is second item purchased from laptops direct both times very happy excellent service all round many thanks.

Purchased a mobile phone
from Laptops Direct on 18 Jun 2015

Mike, Faversham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No further issues as yet but delivery was fine

Purchased on
18 Jun 2015

Elaine , Portsmouth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very customer friendly and reliable service Elaine curtis

Purchased a laptop
from Laptops Direct on 17 Jun 2015

Leo, Coventry

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I called to the customer service line to ask a question about the delivery service, the customer service provider has answered "yes" to my question without listening to my question completely, though the answer of my question was "no", and that caused me to get the lap top two days later from the original date.But that's not really a big issue, If I find any product with a good price at Laptops Direct I would buy again.

Purchased on
17 Jun 2015

Wendy, Pontypool

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

It arrived quickly. Didn't work. Customer service was good, friendly, efficient. Item sent back and they acknowledged receipt. That was that, I thought I would have received a replacement.

Purchased on
17 Jun 2015

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