Laptops Direct Reviews
91%
Would buy again
from Laptops Direct
1000+ Laptops Direct customers answered the question:
“Would you buy again from Laptops Direct?”
91% said Yes Read ‘yes’ reviews »
9% said No Read ‘no’ reviews »
88%
happy with delivery
1000+ customers answered the question:
“Were you happy with delivery and condition of the products?”
88% said Yes Read ‘yes’ reviews »
12% said No Read ‘no’ reviews »
72%
happy with customer service
1000+ customers answered the question:
“If you contacted customer services, did they handle your query effectively?”
72% said Yes Read ‘yes’ reviews »
28% said No Read ‘no’ reviews »
George, Burnley
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Simple website to use and speedy despatch of product. 10 out 0f 10 in my book
Purchased a laptop
from Laptops Direct on 01 Nov 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? No
Good customer service? Yes
the item was delivered in the conditions expected but not on time although this was not the fault of the retailer since it got lost in the delivery process.
Purchased a laptop
from Laptops Direct on 30 Oct 2009
Diane, Co Offaly Ireland
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
Have now bought three refurbished laptops and three of these bags from this retailer without any problems at all. Delivery to Ireland was extremely fast and all the goods were well packaged.
Purchased a laptop bag
from Laptops Direct on 30 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
Although the purchase of this item was problem free and I would use this compay again I was irritated by a follow up call from another company who wanted to sell me extra service cover, a pity this wasn't offered at the point of sale
Purchased on 30 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Collected to save delivery all very smooth hardly any wait at all.
Purchased on 29 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
I was surprised that the free help service did not start once I had received the laptop. My delivery was delayed by 1 week due to security checks but the free service was already in place so I did not benefit fully from it.
Purchased on 29 Oct 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? No
Good customer service? No
still have not received laptop after 5 weeks. i cannot comment on quality etc of laptop, but this is definitively the worst retail and customer service experience i have ever had.
Purchased on 29 Oct 2009
Geoff, Colchester
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
I don't really expect to be offered a chargeable extra to ensure that the laptop is OK and in working order before despatch - the base price was good but the scare tactics around checking the contents and pushing AV software didn't enhance the buying experience. You still win on price though so I would come back to you.
Purchased a laptop
from Laptops Direct on 29 Oct 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? No
Good customer service? No
I WOULD WANT AN ASSURANCE THAT THE PRODUCT WAS IN STOCK. Your web Page said "IN STOCK" but this was not true. When I asked why it had not been despatched, I was told that you were waiting for supplies from another source. It took 10 days to arrive, and was delivered by an unmarked white van. I live in Spain and usually receive items from the UK within 3 days ( if a reliable carrier is used )
Purchased on 28 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? No
Good customer service? Yes
Ordered using google checkout and the process was a mess - no order number passed through. Item was in stock but turned out to be stock at manufacturer. Was a birthday present and just about got delivered in time after phoning Laptops Direct. At least it was cheaper than anywhere else and in fairness once I got through to them they did get it sorted.
Purchased on 27 Oct 2009
Martin, Leeds
Would buy again? No
On time and in good order? No
Good customer service? No
Laptops Direct customer service is shocking. they talk a good job but do not deliver. i contacted them 3 times (once by phone and twice via their email) and nobody got back to me
Purchased a laptop
from Laptops Direct on 27 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
TRYING TO COERCE ME INTO BUYING "DEAD-PIXEL" INSURANCE WHICH I HAD TO ALREADY CONCIOUSLY OPT OUT OF IS NOT ACCEPTABLE PRACTICE IN TODAYS COMPETITIVE SELLER'S MARKET, LOOSE IT OR LOOSE BUSINESS.
Purchased a laptop
from Laptops Direct on 27 Oct 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? Yes
Good customer service? No
I was contacted by a customer services representative who tried to pressure me into buying extra services. She was rude was rude and would not take no for an answer
Purchased a laptop
from Laptops Direct on 27 Oct 2009
bubacarr, birmngham
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
satsfactory
Purchased a laptop
from Laptops Direct on 26 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
excellent service
Purchased on 26 Oct 2009
Headquarters:
BuyitDirect
Neptune Way
Trident Business Park
Leeds Road
Huddersfield
HD2 1UA
Tel: 0871 971 2970