Reviews of Laptops Direct

Laptops Direct logo

Laptops Direct’s reputation, according to verified Laptops Direct customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from Laptops Direct

  • Delivery

    90%

    on time and in good order

  • Customer service

    82%

    of enquiries handled effectively

1466 reviews in the last 6 months

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

have always been very good

Purchased a laptop
from Laptops Direct on 03 Dec 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Did everething it said on the tin

Purchased on
03 Dec 2014

Bob, Cheltenham

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very easy transaction

Purchased a mobile phone
from Laptops Direct on 03 Dec 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good value quick delivery

Purchased on
03 Dec 2014

Christopher, Drogheda

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The lapt op came on time and so my father purchase one for my mam as well.

Purchased a laptop
from Laptops Direct on 03 Dec 2014

Ronnie, Conwy

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Delivery was superquick.

Purchased a speaker
from Laptops Direct on 03 Dec 2014

Nikki, Jersey Channel Isles

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

no problem , called the help desk , the staff member who answered was very helpful.

Purchased on
03 Dec 2014

Robert, Dublin, Ireland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

This is the second time I have purchased from laptops direct and everything was on time and you get a great bargain as well. The laptops are extremely high standard. Highly Recommended.

Purchased on
03 Dec 2014

William, Dundee

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

I had problems with the site when ordering re my delivery address and account address repeated showing as the same place, I e mailed the company but never responded,not very good!Because of this confusion,the delivery company contacted the delivery address to ensure i existed before delivery.If you had responded to my e mail this would not have happened and will have the same problems should i order again.

Purchased a monitor
from Laptops Direct on 02 Dec 2014

Fred, Tetbury Glos.

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Laptops Direct - no problems; ordered pm. one day delivered the next.

Purchased a laptop
from Laptops Direct on 02 Dec 2014

mike, middlesbrough

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Battlefield4 - ultra Farcry4 - ultra

Purchased a laptop
from Laptops Direct on 02 Dec 2014

Graham, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy to use website Goods arrived on indicated date No problems at all, very happy

Purchased a monitor
from Laptops Direct on 02 Dec 2014

ARKLE, Penicuik

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great service with quick delivery and excellent pricing

Purchased on
02 Dec 2014

Tom, Woodbridge

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

Laptops Direct used City-Link to deliver my iMac. After two unexplained failed deliveries (one of which where they lied and stated they'd called and left a card) they finally arrived and delivered a sealed box that turned out to be empty. The box was inadequately sealed which means it is quite possible the iMac was removed in transit. My wife didn't realise what the package was and that it was too light and so accepted it. Laptops Direct have refused to acknowledge any responsibility and are not following up with City-Link and the police as I have requested. They simply say that as it was signed for so they reject my claim. The item was something my 11 year old son had been saving for for two years and was getting as a combined Birthday and Christmas present. He is understandably distraught. Laptops Direct don't care. I stupidly made the purchase using a debit card and so am at the mercy of my Bank's chargeback team as to whether the payment can be reversed. Failing that and I will have to see them in court. Learn from my experience: use a credit card, don't use Laptops-Direct and never use a retailer that uses City Link if you can avoid it.

Purchased a desktop computer
from Laptops Direct on 30 Nov 2014

Lyndsey, Chesterfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very very happy with my purchase, dispatched and delievered very promptly and the item itself exceeded my expectations... For a refurbished laptop it's like brand new.

Purchased on
30 Nov 2014

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