Reviews of Laptops Direct

Laptops Direct logo

Laptops Direct’s reputation, according to verified Laptops Direct customers who purchased in the last 6 months.

  • Overall

    96%

    would buy again from Laptops Direct

  • Delivery

    92%

    on time and in good order

  • Customer service

    85%

    of enquiries handled effectively

1502 reviews in the last 6 months

Ron,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good website, straightforward ordering, dispatch and delivery. Battery well packed.

Purchased on
18 Jul 2014

David, Cambridge

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Really good. Used them before this purchase and would use them again.

Purchased on
18 Jul 2014

Rachael, coventry

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I paid to have microsoft office installed, all I had to do was activate it, when it arrived there was a virus on it and the technical support team spent 6 hours correcting it on line, the customer service team, whilst very friendly, just pushed me round various numbers.

Purchased a laptop
from Laptops Direct on 18 Jul 2014

Per, Ishoej, Denmark

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Your company handeled my case like I expected you to do.

Purchased on
18 Jul 2014

Neil, Southampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Received courtesy call to say product was being despatched - arrived within 24 hours. Linked to Laptops Direct via Toshiba official site - so I'm sure Toshiba must be happy to recommend them!

Purchased a tablet PC
from Laptops Direct on 17 Jul 2014

dee, lowestoft

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Very smooth, fast service, choice of delivery options, instant email updates. I liked the website as it was much easier to navigate than PC world and curries. Nice range of laptops to choose from.

Purchased on
17 Jul 2014

Alan, Barrows

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

great customer and 1 day delivery

Purchased on
17 Jul 2014

Edna, Aylesford, Kent

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I ordered by internet and had no direct contact with anyone, but everything went smoothly and the delivery was very quick. I certainly have no complaints

Purchased on
16 Jul 2014

Malcolm , Sutton Coldfield

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Excellent service

Purchased on
15 Jul 2014

Confirmed purchaser

  • Overall:
    Unhappy
  • Delivery:
    No Response
  • Customer Service:
    Unhappy

too slow to respond to customer service queries, nee to be contactable by phne, not just e-mail & at weekends & out of office hours

Purchased on
15 Jul 2014

Eric, Leeds

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

fast and competitive prices

Purchased on
14 Jul 2014

Colin, Livingston

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered on Monday afternoon and monitors arrived Tuesday morning. Incredible.

Purchased a monitor
from Laptops Direct on 14 Jul 2014

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It was really good experience with this purchase n query handled efficiently. Only improvement is to have tracking order enabled for the deliveries which is not present where I can see with other vendors for purchasing.

Purchased a laptop
from Laptops Direct on 14 Jul 2014

Diarmaid, Clogheen, Tipperary

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

It was fine. Only contacted them to find out when laptop would be delivered. They got a number for the courier very promptly and it was sorted out very efficiently.

Purchased on
11 Jul 2014

Ken , Whitehaven, Cumbria

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fast, efficient professional service. Thankyou.

Purchased on
11 Jul 2014

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