Reviews of PC World

PC World logo

PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    94%

    would buy again from PC World

  • Delivery

    91%

    on time and in good order

  • Customer service

    74%

    of enquiries handled effectively

7466 reviews in the last 6 months

Suzanne, Perth and kinross

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Little bit more expensive than staples

Purchased on
03 May 2013

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

PC world sold an item knowing it was out of stock

Purchased on
03 May 2013

Douglas, Ealing

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

The item i first ordered from you did not come in to the system so I was forced to purchase a more expensive item I could have canceled but I wanted this has a gift, also the phone calls to you department were expensive it cost me £6 more on my bill

Purchased on
03 May 2013

Chas, Ludlow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Value for money and the proximity of PC World stores.

Purchased a projector
from PC World on 03 May 2013

sheila, newport

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

arrived promptoy

Purchased an ink cartridge
from PC World on 03 May 2013

Kartik, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

It's the sole remaining high street store which is focussed on computers, and other related items. If I want to buy computer programs where can I go, now that Currys is part of PC World. To be honest the only reason I go to PC World is because I can't go anywhere else, but I don't really need to because I can almost always get cheaper deals online.

Purchased on
03 May 2013

Stephen,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Because it was easy and simple to order it an delivered when i expected it and the details were simple an clear about the acer laptop statistics

Purchased a laptop
from PC World on 03 May 2013

James, London

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

You charged me for a product you did not own. I had to phone the customer service twice. The first time I was told that you expected it to be in stock the next day and I should receive it soon. Ten days later I had to phone again and was told that Barnes and Noble had decided not to sell the device to you and then decided the next day that they should. The person I talked to said that I should have been contacted and updated on the progress of my order. I never was. The only way I found out ANYTHING was be taking the initiative myself. You are not a very professional company.

Purchased on
02 May 2013

E A, Doe Lea

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

It took a VERY long time for the item to be in stock

Purchased on
02 May 2013

Adam, Lincoln

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Wanted a bluetooth keyboard but staff struggled to advise which was compatible and which wasn't.

Purchased a tablet PC
from PC World on 02 May 2013

Janet,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

fast delivery. Item was on special offer & I had tried Argos who where sold out. PC World had similar problem because of the demand but were able to supply when the item became available .Within about a week. Really impressed with service.

Purchased on
02 May 2013

Ian, FLEET

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

it did exactly what i wanted and good quality re-production

Purchased a DVD RW
from PC World on 02 May 2013

Mrs J, Scottish Borders

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

As long as you know what you want, PC world can deliver a reasonable spec pc for a decent price

Purchased a desktop computer
from PC World on 02 May 2013

Wesley, Alnwick

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Convenience.

Purchased on
02 May 2013

Jane, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good service, good product, fair price

Purchased on
02 May 2013

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