Reviews of PC World

PC World logo

PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    95%

    would buy again from PC World

  • Delivery

    94%

    on time and in good order

  • Customer service

    82%

    of enquiries handled effectively

1206 reviews in the last 6 months

Robert, Derby

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

10

Purchased on
02 Nov 2014

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Whilst PC World is ok - and on line / call centre customers services are ok, I had poor service from in-store customer service and Know How unfortunately.

Purchased a laptop
from PC World on 02 Nov 2014

maria, neath

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fast easy purchase, prompt delivery, will shop here again.

Purchased a laptop
from PC World on 02 Nov 2014

Heather, W yorkshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

helpful staff friendly

Purchased a video game
from PC World on 02 Nov 2014

Lavinia, Helston

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The assistant was very polite, helpful and efficient.

Purchased a TV
from PC World on 02 Nov 2014

Michael, paisley

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Good

Purchased on
02 Nov 2014

Barbara, Ripon

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Always helpful, items very reasonable.

Purchased a tablet PC
from PC World on 02 Nov 2014

James, broxbourne

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

purchased through the internet ,place my order and clicked button .

Purchased on
02 Nov 2014

Calum, Shetland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very Good

Purchased on
02 Nov 2014

Paul, Rugby

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Have use PCWorld before and found no issues with service

Purchased on
02 Nov 2014

Den, Southampton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

The laptop was not in stock so we ordered on line and was given a collection date in store of over a week away, this was reduced and collected the laptop within 3 days. BRILLIANT SERVICE!!

Purchased a laptop
from PC World on 02 Nov 2014

Tracey, West Yorkshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No problems with the purchase.

Purchased on
02 Nov 2014

Michael, Shaftesbury

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Ordered online, printer arrived within 2 days.

Purchased on
02 Nov 2014

Michael, Spalding

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

At the local Boston PC World the young male sales Rep took my telephone No and home address as the computer I asked for was not available and promised that he would me me the following day-it never happened. Meanwhile afriend had the computer highlighted on his phone. He contacted PC World and they promised that it would be delivered the following Friday. Delivery was taken on Wed. 12 out of 10 M McGilloway

Purchased on
02 Nov 2014

David,

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I ordered on line as the local store did not carry what I wanted. However they sent me the wrong item. I e-mailed Know How to find out how to return and get a refund. It took 6 days befor I got a reply, then they referred me to Business dept. who said nothing to do with them,.try retail customer services.. Eventually they advised I return the wrong items to my local store. However that is not very convenient ,but hope to do it this week. After all this hassel I am loath to purchase from you again. David Dyson

Purchased on
02 Nov 2014

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