Reviews of PC World

PC World logo

PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    95%

    would buy again from PC World

  • Delivery

    93%

    on time and in good order

  • Customer service

    80%

    of enquiries handled effectively

5001 reviews in the last 6 months

Darrell, Essex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

PC World first class store. My old printer failed and because I took out what happens next insurance item was replaced straight away

Purchased a printer
from PC World on 18 Jul 2014

Peter, Bath

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Staff were very friendy, efficient and knowledgable about the product.

Purchased a laptop
from PC World on 07 Jul 2014

Paul, Twickenham

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

I would not recommend using PC World on-line. I paid for a brand new laptop and received a second hand one. It had the previous owners CV on it plus other personal information. I am convinced they new they were sending me a second hand laptop, even though I had paid for a new one. Laptop OK. PC World is, in my opinion, not to be trusted. I made a complaint 2 weeks ago but have heard nothing, does not surprise me, very shoddy service. I partly blame myself for using a second rate "high street" brand. PC World.... as far as I am concerned, you owe me money.

Purchased a laptop
from PC World on 07 Jul 2014

Jean, Isle of Man

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good service

Purchased on
07 Jul 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Good machine, but I had no indication when it would arrive, so I thought the order was forgotten. Then I eventually got an email days later and it arrived two days after that! I can't remember the last time delivery was this slow and especially from a shop that specialises in this equipment. In Business efficiency is often more important than cost.

Purchased on
07 Jul 2014

Alistair,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Quality company offering a varied range of products for all people with a price range in mind ,customer service is always at the the highest level !

Purchased on
07 Jul 2014

Jeff, Manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good service all round

Purchased a wireless media streamer
from PC World on 07 Jul 2014

Oliver, Norwich

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Issues in store when ordering/collecting the laptop with mixed/conflicting information from different store staff in regards to VAT refunds for foreign visitors and the necessary paperwork/receipts needing to be supplied by PC World. Store staff clearly need more (i.e. some!) training on this situation!

Purchased on
07 Jul 2014

Christopher, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

very easy to order excellent services

Purchased on
07 Jul 2014

Claire,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good product quick delivery.

Purchased on
07 Jul 2014

Peter, SE

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    Satisfied

After arrival in store to collect the goods ordered, there was a substantial wait to receive the items, about 10 minutes in all. A wait of this length is too long for customers who have other things to do.

Purchased on
07 Jul 2014

Christopher, Claughton-on-Brock, Preston

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very friendly, informative, listened and a good overall experience

Purchased a desktop computer
from PC World on 07 Jul 2014

Matthew, barrow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

the first item was faulty, but it was quickly solved by the know how team

Purchased on
07 Jul 2014

Ada, leven fife

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Friendly staff they explain in detail all you want to hear

Purchased on
07 Jul 2014

John, Morpeth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Always been a good very service with good value for money. Goods delivered on time.

Purchased on
07 Jul 2014

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