Reviews of PC World

PC World logo

PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    93%

    would buy again from PC World

  • Delivery

    89%

    on time and in good order

  • Customer service

    70%

    of enquiries handled effectively

1898 reviews in the last 6 months

Patrick, Doncaster

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I was told I was not allowed to tell one of their customers about the free Microsoft security. As it changed their mind about wasting £40 They told me if I do it again I would be banned from the store.

Purchased a tablet PC
from PC World on 24 Feb 2015

Amanda, Greenwich

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

As normal for PC World employees, anyone who understands about technology will probably be genius compared to them. In my experience the lady who served me ALMOST sold me a different model if I hadn't double checked the sticker on the box and made sure the model was the one I wanted.

Purchased a laptop
from PC World on 07 Feb 2015

David, Leeds

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

All they wanted to do was sell me a TV and very little feedback was given about the set. All he seemed concerned about was if they had one in stock

Purchased a TV
from PC World on 06 Feb 2015

Andy, Newport

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Went in to the shop and bought the printer. Offered no assistance.

Purchased a printer
from PC World on 17 Jan 2015

Steve, Lampeter

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Helpful people, didn't ply me with technobabble (which as someone who is fairly IT literate, I find incredibly annoying when it happens). Had a reasonable choice of printers, and at competitive prices in comparison with online sellers. I like to see the device before buying if I can.

Purchased a printer
from PC World on 16 Jan 2015

Melanie, Dunstable

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

always I have received very good service from PC World and have every reason to use them again.

Purchased on
11 Dec 2014

Christine, WIRRAL

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Web site is easy to navigate

Purchased on
11 Dec 2014

Geraldine, Perth

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

No better or worse than you would expect from a store.

Purchased a printer
from PC World on 11 Dec 2014

Scott, Basingstoke

  • Overall:
    Unhappy
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Satisified. Easy and simple to order.

Purchased a laptop
from PC World on 11 Dec 2014

reginald, dudley

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I phoned your number 0344 561 0000 this morning and when she finished talking she said good bye and cut me off with out connecting me to customer services

Purchased on
11 Dec 2014

Leslie, bedford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

every time i've called in there been very nice very polite and helpful

Purchased on
11 Dec 2014

Neil, Pontypool

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Item was bought on line as the local stores did not have one on the shelf. It came next day delivery in excellent condition, very impressed with the service, especially as it was only a few weeks prior to Christmas and the item was a present.

Purchased a tablet PC
from PC World on 11 Dec 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

I ordered a laptop online with a 10% discount code on 11th December 2014. On 18th December I received an email saying the product was out of stock, yes that's right, a full week later! Not much good as it was a present. Anyway, I changed the order to one in stock. A week later it had not arrived, so I rang to find out where it was. It was out of stock. Again. But this time pcworld had not bothered to let me know. I changed the order again to one in stock. I requested a discount as a goodwill gesture. I was advised that as a goodwill gesture I could have the 10% discount code applied even though it was now out of date. I asked if the best they could do was really to let me pay the same amount as I had done originally and was told that yes, it was their goodwill gesture to me. How lucky. I asked to speak to a manager, was denied. I asked to make a complaint, was told I would not receive a response to it. After a further week I rang again to chase this third choice of laptop and was told pcworld were very sorry but...wait for it...it was out of stock! All in all I have been disgusted with the poor service, lack of communication and non-existent complaints proceedure. I will not be returning to pcworld and advise anyone who has an expectation of some level of customer service not to bother either.

Purchased on
11 Dec 2014

Mike, Redditch

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good no problems

Purchased on
11 Dec 2014

Alexandra,

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

10

Purchased on
11 Dec 2014

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