PC World Reviews
94%
Would buy again
from
1000+ PC World customers answered the question:
“Would you buy again from PC World?”
94% said Yes Read ‘yes’ reviews »
6% said No Read ‘no’ reviews »
92%
happy with delivery
1000+ customers answered the question:
“Were you happy with delivery and condition of the products?”
92% said Yes Read ‘yes’ reviews »
8% said No Read ‘no’ reviews »
70%
happy with customer service
1000+ customers answered the question:
“If you contacted customer services, did they handle your query effectively?”
70% said Yes Read ‘yes’ reviews »
30% said No Read ‘no’ reviews »
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Yes
better service recieved from buying online than in the store (i tried buying from the store first)
Purchased a software
from PC World on 24 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
excellent service and great price
Purchased on 24 Oct 2009
ray, southampton
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
can not fault the way p.c.world handled transaction their service was 2nd to none.delivery on 3rd working day after ordering.very pleased with product feel confident that their after sales service will be as good.
Purchased a software
from PC World on 24 Oct 2009
David, Rotherham
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Very impressed with the service offered.
Purchased a desktop computer
from PC World on 24 Oct 2009
PJ, Leicester
Would buy again? Yes
On time and in good order? No
Good customer service? Didn't answer
Was annoyed that it did not look the same as what is in the picture provide,d but it still does the job that it is meant to do.
Purchased an external hard drive
from PC World on 24 Oct 2009
Anonymous verified purchaser
Would buy again? No
On time and in good order? Yes
Good customer service? No
PC World's online services and customer services are terrible. The online descriptions of the product contradict each other and the customer service on the phone makes you feel humiliated. You get the feeling their only aim is to fob the customer off. The only way to deal with them is to write e-mails/letters or contact trading standards/CAB and ask them for help with dealing with them. Bitter taste in your mouth, as you need to prove you do NOT demand something you did not pay for.
Purchased on 24 Oct 2009
John, Crawley
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
I would like to purchase another one as a backup but you don't seem to have them anymore? Pity!
Purchased a hard drive
from PC World on 23 Oct 2009
Lena, Truro
Would buy again? No
On time and in good order? Yes
Good customer service? No
Poor customer services. It took four phone calls and two visits to the shop for someone to answer my question on what I need to make the computer do what I need. When I bought the computer online the information on the computer wasn't correct. I know have to buy a whole new software package nearly the same prices as the computer.
Purchased a desktop computer
from PC World on 23 Oct 2009
chris, tenby
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
when deliverd could have had acer booklets and instructions with it telling more about it
Purchased a laptop
from PC World on 23 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
If you're having problems converting MPEG4 files for example, you should buy this product.
Purchased a software
from PC World on 23 Oct 2009
nicola, exeter
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
I am satisfied with the product and the service I received.
Purchased a laptop
from PC World on 23 Oct 2009
Robert, Penzance
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
good value for money
Purchased a desktop computer
from PC World on 23 Oct 2009
J, Hertfordshire
Would buy again? No
On time and in good order? No
Good customer service? No
The computer was delivered in good time and in good condition, but the wrong physical keyboard (US keyboard) was supplied. After a number of calls to customer service to have a UK format keyboard delivered, one finally arrived at no extra charge to replace the original one. Initially I was told to simply change the keyboard country setting within Windows to compensate, but that wasn't going to change the physical layout! Eventually PC World spares department admitted their mistake and said that several units had been shipped out with the wrong keyboard. I did not appreciate having to fight for the correct part to be sent to me when it was not my error in the first place.
Purchased a desktop computer
from PC World on 23 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? Yes
Good customer service? Didn't answer
Pleased
Purchased a laptop
from PC World on 22 Oct 2009
Anonymous verified purchaser
Would buy again? Yes
On time and in good order? No
Good customer service? Didn't answer
My only gripe is that when delivered it had obviously been dropped or had something placed on the top of it. As such when I opened it up the CD storage plates had been damaged. I opted to fix them with glue rather than have the hassle of phoning for a replacement. Luckily they stuck and thus far have not proved a real issue. Others may have thought differently. This is a courier issue I feel.
Purchased a computer desk
from PC World on 22 Oct 2009
Headquarters:
DSG International Plc, Maylands avenue Hemel Hempsted, Hertfordshire HP2 7TG
Tel: 0844 561 0000