Reviews of PC World

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PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    95%

    would buy again from PC World

  • Delivery

    94%

    on time and in good order

  • Customer service

    81%

    of enquiries handled effectively

1430 reviews in the last 6 months

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Unhappy

ITEM NEVER RECEIVED AND NEVER INFORMED OF NO STOCK AND STILL WAITIN G FOR £86 REFUND OVERALL VERY UNPLEASANT EXPERIENCE

Purchased on
03 Nov 2014

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

As indicated above- 'in store' experience pathetic- 'on line' experience very good. When failing to demonstrate 4 CD systems the young men ( there were two) concluded "it was the wrong type of CD! Wanted to buy a computer keyboard. To an experienced typist the 'feel' of the keyboard when typing is very important. No facility to 'try out' different keyboards.

Purchased on
02 Nov 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

See comments relating to product. Automated e mails making it almost impossible to give feedback to the company are not helpful.

Purchased on
02 Nov 2014

Eric, Manchester

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Great

Purchased on
02 Nov 2014

Paul, Peterborough

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Very straightforward, and no problems about a refund when I realised I ordered something I no longer needed. Knowledgeable staff.

Purchased on
02 Nov 2014

simon, London

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Pc world has superb customer service, both on the phone and in store. The prices are very good and The KnowHow guarantee is much cheaper than argos.

Purchased on
02 Nov 2014

tim, Margate

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Was in store before the time stated all very quick and easy better than missing the post and rearranging etc.

Purchased a tablet PC
from PC World on 02 Nov 2014

Philp, Port Talbot

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good service

Purchased on
02 Nov 2014

dora, Carterton

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good service and prices, this is my third purchase from PC World over the years.

Purchased on
02 Nov 2014

Mark, Stoke on Trent

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

I ordered my item on November 2nd, I was told it would be in store on the 3rd, I visited the store on the 4th and was told it had still not arrived, Over the next two week I rang customer services twice, they said they would have the store call me, the store eventually emailed me after my second complaint, telling me that my item had been delivered to the store over two weeks previously on Nov 3rd. Very very poor customer service, you had my money and no longer cared. I will not be shopping with you again. Thank You, Mark Wall.

Purchased on
02 Nov 2014

William , Morecambe

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Good

Purchased on
02 Nov 2014

Robert, Derby

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

10

Purchased on
02 Nov 2014

Confirmed purchaser

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    Satisfied

Whilst PC World is ok - and on line / call centre customers services are ok, I had poor service from in-store customer service and Know How unfortunately.

Purchased a laptop
from PC World on 02 Nov 2014

maria, neath

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Fast easy purchase, prompt delivery, will shop here again.

Purchased a laptop
from PC World on 02 Nov 2014

Heather, W yorkshire

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

helpful staff friendly

Purchased a video game
from PC World on 02 Nov 2014

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