Reviews of PC World

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PC World’s reputation, according to verified PC World customers who purchased in the last 6 months.

  • Overall

    95%

    would buy again from PC World

  • Delivery

    94%

    on time and in good order

  • Customer service

    82%

    of enquiries handled effectively

990 reviews in the last 6 months

Anonymous verified purchaser

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

My experience of the two visits to PC World Riverside, Northampton concerning the computer were okay-the staff were pleasant and helpful.

Purchased on
17 Aug 2014

Pete, Newport S.Wales

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

Reserved online afterreading the Reevoo reviews. Picked it up next day.

Purchased a tablet PC
from PC World on 03 Aug 2014

Darrell, Essex

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

PC World first class store. My old printer failed and because I took out what happens next insurance item was replaced straight away

Purchased a printer
from PC World on 18 Jul 2014

Sharon, watford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Unhappy

less two days after ordering a gentleman called my home phone at around 20.30 claiming to be from PC World - stating that there were numerous viruses flashing up on screen from my computer - they gained remote access to my computer. I was then offered internet security for 9 years for a sum of £199 and for my bank details. I ended the call and shut of my internet connection. Then i started to receive emails claiming to be from bt stating that they were closing my account. I reported concerns to my bank - my account was suspended while antivirus scan were ran and loaded. A few days later a payment was intercepted from my bank to Western union for £1700 +. I continue to receive emails attempting to get my bank details to this time and i believe that it is due to my details from ordering online to PC World. I sent detasils of what happened to your customer services department and have not received a reply

Purchased a desktop computer
from PC World on 08 Jul 2014

Trevor,

  • Overall:
    Satisfied
  • Delivery:
    No Response
  • Customer Service:
    No Response

Fine

Purchased a printer
from PC World on 07 Jul 2014

William, Ruthin, North wales

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Easy!

Purchased a laptop
from PC World on 07 Jul 2014

Lee, Bedford

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Generally good, but some staff in the stores are lacking in product knowledge.

Purchased on
07 Jul 2014

Gareth, Scotland

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

Had to exchange this model the first time due to a fault, the staff were polite, friendly and sorted my query within a matter of minutes. Which I was both surprised and impressed at. Service couldn't have been better. I will be using your franchise again, and also be recommending PC World to friends and family as their first port of call. A very happy customer.

Purchased a laptop
from PC World on 07 Jul 2014

Wendy, Reigate

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I have to say I'm quite a regular at my pc world /curry's - and I have always find them very friendly and helpful... needless to say if I tend to see the same member of staff, it's " and what will it be today".. A reason I do go back, because they go out of their way to help, be it a repair or a purchase or just a help on tech.

Purchased a laptop
from PC World on 07 Jul 2014

Keith, Hook, Surrey

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

nice and easy

Purchased on
07 Jul 2014

Sohaib, LONDON

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    Satisfied

good

Purchased a laptop
from PC World on 07 Jul 2014

Nigel, Leamington Spa

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

Bought so many things from PC World, and will keep buying. Amazing service and extremely fast delivery!

Purchased on
07 Jul 2014

Cletus, Glasgow

  • Overall:
    Satisfied
  • Delivery:
    Satisfied
  • Customer Service:
    No Response

I had to buy from pc world because of the prices which are quite low as compared to others.

Purchased a laptop
from PC World on 07 Jul 2014

Margarita, London

  • Overall:
    Satisfied
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

It was delivered later than I thought. All other experience was good.

Purchased a printer
from PC World on 07 Jul 2014

Anonymous verified purchaser

  • Overall:
    Unhappy
  • Delivery:
    Unhappy
  • Customer Service:
    No Response

The worst customer experience. The actual call centre female that has taken a call was rude and patronizing.

Purchased on
07 Jul 2014

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