From data to insights to profits
Reevoo Insight is a real-time online social analytics tool that helps you improve customer satisfaction and boost the profitability of your business by surfacing business issues and market opportunities that might otherwise remain hidden. Reevoo Insight combines customer opinions, peer-to-peer conversations, internal business data, and customer behavioural data to distil actionable insights about customers, products, supply chains, and operations.
Insights are surfaced through a number of visual dashboards to match organisational departments for clear ownership. Scheduled alerts and summaries ensure the right information reaches the right people at the right time.
Examines key drivers behind key metrics to reveal most important trends in customer behaviour and attitudes that impact your business.
Explores rising sentiments to help you can engage with your customers with a timely response to key emotions and questions in their mind.
Identifies key advocates and detractors so you can connect with your advocates to promote positive word-of-mouth and re-engage with detractors to correct any faults or misconceptions.
Facilitates virtual focus groups to let you engage with your advocates to get answers to most crucial questions, drive innovation and develop products that address emerging customer needs.
Provides performance benchmarking to help you determine competitive positioning and strategy
Make more effective business decisions across the enterprise.
Develop better products and services by focusing on the most important and valuable features based on concrete customer inputs and performance benchmarking.
Improve marketing effectiveness by knowing what resonates with customers, employing granular micro-segmentation, and personalising experiences.
Optimise merchandising and supply chain performance by deciding which products to carry in which stores based on local demographics and buyer perception