A real-time, business intelligence tool, Reevoo Insight interprets millions of customer opinions, and surveys combined with internal business data to highlight which customer experiences have the biggest impact on your performance. The insights are distilled from multiple sources of data across different languages and delivered to relevant stakeholders in a timely manner.
Examines key drivers behind key metrics to reveal most important trends in customer behaviour and attitudes that impact your business.
Explores rising sentiments to help you can engage with your customers with a timely response to key emotions and questions in their mind.
Identifies key advocates and detractors so you can connect with your advocates to promote positive word-of-mouth and re-engage with detractors to correct any faults or misconceptions.
Facilitates virtual focus groups to let you engage with your advocates to get answers to most crucial questions, drive innovation and develop products that address emerging customer needs.
Provides performance benchmarking to help you determine competitive positioning and strategy
Make more effective business decisions across the enterprise.
Develop better products and services by focusing on the most important and valuable features based on concrete customer inputs and performance benchmarking.
Improve marketing effectiveness by knowing what resonates with customers, employing granular micro-segmentation, and personalising experiences.
Optimise merchandising and supply chain performance by deciding which products to carry in which stores based on local demographics and buyer perception