Consumer conversations about your brand are happening every day across multiple channels. With Reevoo Brand Response you can join these conversations and respond to consumer comments or questions, sharing information, stopping misinformation, and providing consumers with the information they need to convert.
Our professional moderation service flags reviews and social content that require customer service intervention. You can also filter your social content by score or keyword to identify comments that you’d like to respond to.
Responses can be private or public, so you’re in complete control of your customer communications.
Key benefits
Win back dissatisfied customers
Use consumer engagement to improve your customer service and resolve issues for customers who may not have proactively complained, winning their trust and loyalty.
Demonstrate responsiveness
Help, clarify and advise customers by responding to open issues while demonstrating your responsiveness and commitment to excellent customer service.
Respond to negative reviews
Correct misperceptions and neutralise any unfair negatives and vocal detractors.
Engage with your customers
Improve consumer engagement by enabling two-way conversations with your customers and encouraging further feedback.
Get to know your advocates
Get to know your brand advocates and thank them for their support.
Provide expert answers for customer Q&A
You can also respond to questions in Reevoo Conversations' consumer-to-consumer Q&A, to provide an expert viewpoint for questions that other consumers can’t answer.