Competing on price alone is not enough. Consumers care about their shopping experience and they want to buy from brands they can trust. Service reviews are a powerful selling tool, enabling you to differentiate on your service and brand promise.
Reevoo Reputation provides independent, impartial service reviews that say, “don’t just buy it, buy it here and now.” And it works. Reevoo Reputation readers convert at a 123% higher rate†.
A majority of online shoppers now search for retailer reviews before purchasing.‡ If you don't take control of your reputation online, these shoppers will only find the distorted conclusions of unverified review sites, where a handful of disgruntled customers can easily swing a small review base.
Reaching out proactively to customers for service ratings and reviews provides a real (and more positive) picture of your responsiveness, sales support and delivery record. Reevoo’s trusted brand gives consumers the independent validation they need before they’ll believe, trust and convert.
Top line benefits
Unlock the true value of customer reviews of your business.
Read how in our ebook: 10 Myths of Ratings and Reviews for Online Retailers.
Download ebookWhen you compete on quality of service, there are more benefits than just protecting margins.
- Banish abandonment
- Service reviews are your secret weapon against last-minute jitters. Reduce abandonment rates by reassuring shoppers with your service reviews throughout the check-out process.
- Safeguard your brand
- The depth of proactively harvested ‘real customer’ reviews from a trusted brand guards against any irate and vocal outlier.
- Grow your reputation
- With reviews aggregated and syndicated across the web your reputation for service grows in the mind of your prospects.
- Clicks to bricks
- Your reputation isn’t restricted to your online performance. Take your service reviews into your stores and marketing to boost conversion and build trust across the board.
The importance of reputation
- Readers of service reviews have been shown to convert at a 123% higher rate†
- 58% of consumers search for online reviews before buying from a retailer they’ve never heard of.‡
Optional extensions
- Traffic
- Use keyword-rich, unique, user-generated content to boost natural traffic with our expert SEO implementation of reviews and conversations directly onto your product pages.
Learn more - Social Reach
- Increase the reach and impact of your social commerce solutions with our innovative social features that seamlessly integrate user content and experiences with Facebook and other social networks.
Learn more - Brand Response
- Join the discussion consumers are having around your brand to share information, halt misinformation, and provide shoppers with the information they need to convert.
- Offline
- Extend the impact of one of your most powerful conversion driving tools by taking social commerce offline into your stores, packaging and marketing campaigns.
- Mobile
- Integrate trusted ratings and reviews content into your mobile strategy to transform your social reach, boosting conversions, building loyalty and growing market share.
- Broadcast
- Spread your product and service reviews across Reevoo’s network of publishers and comparison shopping engines, at the push of a button. It’s a major opportunity to broadcast your brand to millions of eyeballs across the world.
- Analytics
- Make your reviews work harder with our enhanced analytics suite, providing customisable reporting and powerful, actionable insights into the performance of your social commerce solutions.
Banish basket abandonment. Safeguard your reputation online. To benefit from Reevoo Reputation, contact us.
Sources:
† Reevoo.com data
‡ Fly Research Online Survey March 2011 (n=1200)