Consumers trust each other far more than they trust individual brands. They’re sharing opinions about your products and services far beyond the reach of traditional marketing or advertising. It’s time for brands and retailers to abandon their broadcast mentality and engage in these two-way conversations.
Consumer reviews and full product information take consumers almost to the point of purchase, but doubts can still creep in and prevent conversion.
Reevoo Conversations harnesses the power of the crowd by putting consumers in touch with a growing community of over real product owners to ask questions and get the answers they need. The moderated (but never doctored) answers are posted to your site and shared across the social web.
Top line benefits
The response to such useful and rapid conversations is electric.
- Increased trust
- The rapid response of proactively harvested, independent answers from real people makes trust in your brand soar.
- More conversions
- With increased trust and reduced doubts, the chances of turning prospects into purchasers grows dramatically.
- Fresh traffic
- Search engines love dynamic Q&As: they’re a great example of fresh, keyword-laden, user-generated content. And stickier product pages keep consumers coming back again and again.
- Lower costs
- Helping customers online using our proactive customer-to-customer model can save you a tidy sum.
- Increase satisfaction
- With Brand Response, you can instantly respond to clarify information, provide an expert opinion and win back disgruntled customers.
- A networked community
- Reevoo’s network provides a larger community than any one brand could create, generating more rich conversation content for all our partners.
Social content is SEO gold-dust.
Learn more about how consumer Q&A can drive traffic to your site.
Download ebookConversation to Conversion
- Reevoo Conversations returns hundreds of shoppers to partner sites every day.
- Conversations readers convert at 120% the normal rate†
- Responding to customer queries one-to-one costs on average £5 each time†
Optional extensions
- Traffic
- Use keyword-rich, unique, user-generated content to boost natural traffic with our expert SEO implementation of reviews and conversations directly onto your product pages.
Learn more - Social Reach
- Increase the reach and impact of your social commerce solutions with our innovative social features that seamlessly integrate user content and experiences with Facebook and other social networks.
Learn more - Brand Response
- Join the discussion consumers are having around your brand to share information, halt misinformation, and provide shoppers with the information they need to convert.
- Mobile
- Integrate trusted ratings and reviews content into your mobile strategy to transform your social reach, boosting conversions, building loyalty and growing market share.
- Analytics
- Make your reviews work harder with our enhanced analytics suite, providing customisable reporting and powerful, actionable insights into the performance of your social commerce solutions.
Contact us to start making consumer conversations work
for your brand.
Sources:
† Reevoo Tesco Case Study